Overnight Front Desk Associate Job at Planet Fitness in Toms River

Overview

Join to apply for the Overnight Front Desk Associate role at Planet Fitness.

Who We Are: At Planet Fitness, our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.

Joining the PF family means being part of a company with an established culture and values, a supportive team, and a brand you can be proud of.

Who You Are

All of our Team Members at Planet Fitness share a passion for our brand and a desire to make our members feel welcome in our Judgement Free Zone.

Characteristics that will make you a perfect match for our Overnight Front Desk Associate:

• Exhibit a positive and upbeat attitude.
• Deliver a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Interact with diplomacy and demonstrate a genuine motivation to help others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Be a quick study with the ability to apply what you have learned during online and hands-on training.

About the Overnight Front Desk Associate Role

As an Overnight Front Desk Associate, you will provide a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience.

Daily responsibilities include:

• Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in.
• Promote our Judgement Free Zone by connecting with members on the club floor and upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions (sign-ups, updating contact/billing information, cancellations, collecting unpaid balances, transferring memberships).
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions and contribute to sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including common areas and assigned spaces.
• Ensure restrooms are clean, stocked, and uncluttered by following the cleaning schedule.
• Perform walkthroughs of club areas to address safety/policy and cleanliness concerns.
• Address maintenance and facility concerns (e.g., broken/missing equipment).

Compensation & Benefits

• The hourly pay range is $15.99 - $16.99. Planet Fitness reserves the right to pay above or below the posted range based on factors unrelated to a person’s protected class.
• Comprehensive benefits including medical, dental, and vision insurance; disability; life insurance; 401(k); flexible spending accounts; vacation, sick, and holiday pay; and a free Black Card Membership. Some benefits are offered to full-time employees only.

About Your Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Physical Demands

• Continuual standing and movement throughout the club during shift.
• Continuous communication in person or on the phone.
• Must be able to lift up to 75 pounds.
• Exposure to cleaning chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Ability to move and bend as needed to accomplish tasks.

Health and Safety

Every team member is responsible for maintaining a safe and healthy workplace by following all applicable policies and protocols, reporting unsafe conditions to leadership, and conducting work safely.