HOUSEKEEPING MANAGER Job at Navy Exchange Service Command in Norfolk

Overview

HOUSEKEEPING MANAGER — Job Number 25000327 at NAVSTA Norfolk. Organization: NAVSTA Norfolk, NHG properties with 150+ rooms. Pay Range: $48,055 - $62,703 depending on experience.

Job Summary

Manages the Housekeeping Department at NHG properties with 150 rooms or more. Provides onsite management and administration of the housekeeping department and laundry delivery operations for one or more locations. Ensures guests are provided adequate and timely housekeeping services and laundry operations run efficiently.

Responsibilities

• Establishes and ensures NHG standards policies and procedures regarding the housekeeping and laundry departments are effective and maintained.
• Supervises Housekeeping and Laundry Department associates. Organizes and directs departmental training programs and maintains training records for each associate. Resolves personnel problems, hires new associates, and ensures adequate staffing. Evaluates associates\' performance and quality of work; recommends awards and/or corrective disciplinary actions. Monitors productivity and motivates staff to improve performance.
• Develops a professional housekeeping and laundry staff to ensure adequate guest service.
• Conducts written daily guest room, laundry, and facility inspections; prepares reports as needed. Inspected areas include walls, doors, carpets, FF&E, plumbing, HVAC systems, and laundry equipment. Takes corrective action on all housekeeping and laundry discrepancies and reports all other discrepancies to the appropriate department for action.
• Ensures all equipment is properly maintained, stored, and accounted for. Places maintenance calls for repairs as required within procurement guidelines.
• Inspects and evaluates physical condition of NHG guest rooms and public spaces for preventative maintenance and required repairs, painting, and furnishings to maintain NHG standards. Originates work orders for repairs to guest rooms or public areas and may review with the maintenance department Supervisor and/or the NHG GM.
• Verifies condition and possible unauthorized occupancy of vacant rooms; notifies NHG GM of any discrepancies.
• Schedules special deep cleaning programs as required.
• Maintains inventory of associate uniforms; prepares and verifies all departmental payroll information. Ensures all leave requests are in writing and approves/disapproves in a timely manner.
• Maintains a welcoming manner and positive attitude. Demonstrates effective communication skills when responding to guest requests and inquiries regarding housekeeping operations and services. Refers unusual problems/requests to the NHG General Manager for further action.
• Maintains regular contact with the front office for check-outs through the Property Management System (PMS).
• Participates in the development of the annual budget and planned improvements. Manages the departmental budget; monitors monthly payroll and supply expenses. Maintains inventory of guest housekeeping and laundry supplies and linens; places orders for necessary supplies and equipment; records arrival of received goods; completes invoices and submits to the NHG GM for processing. Responsible for bulk items issued from the storeroom. Coordinates supervising and completing the quarterly linen inventory and periodic unannounced supply inventories to detect missing inventory.
• Ensures NHG operating procedures comply with all state and federal regulations with regard to OSHA, NAVOSH, and NHG regulations.
• Plans and carries out assignments with minimal supervision. Coordinates with other NHG associates as required to carry out responsibilities and advises supervisor of progress or problem areas.
• Performs cleaning and laundry duties on an as-needed basis to cover staff shortages or other unanticipated occurrences.
• Implements safety, fire prevention, MSDS, and environmental industrial hygiene requirements.
• Ensures security measures are maintained at all times.
• Ensures guest privacy is maintained at all times.
• Carries out EEO policies and communicates support of these policies to subordinates.
• Performs other related duties as assigned.

Qualifications

A total of 4 years of experience consisting of the following:

• General Experience — 3 years of experience in administrative, technical, or other responsible work enabling general knowledge of hotel/motel operational practices and procedures; skill in dealing with others in person-to-person work relationships; ability to exercise mature judgment.
• Substitution of Education or Experience — 1 year of academic study above high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor’s degree for 3 years of general experience.
• Specialized Experience — One year of responsible experience providing in-depth knowledge of hotel/motel housekeeping methods and practices, including procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating, or similar work.