EY
Technology Consulting - Managed Services - Salesforce & Digital Applications - S
EY, Sacramento, California, United States, 95828
Overview
Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager role at EY. Location: Anywhere in Country. EY is focused on shaping your future with confidence and delivering globally connected teams to support digital transformation initiatives. Responsibilities
Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred
Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes
Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer
EY provides future-focused development, a flexible work environment, and a diverse and inclusive culture of globally connected teams. Our compensation and benefits reflect performance and the value you bring to the business, with regional salary ranges and a Total Rewards package that includes medical and dental coverage, pension and 401(k), and paid time off. We operate a hybrid model where most client-facing roles are expected to work in person 40-60% of the time over engagements. Our vacation policy is flexible, and we support leave for holidays, personal/family care, and other well-being needs. To apply, please submit your application. EY accepts applications on an ongoing basis. For California residents, additional information is available. EY is an equal employment opportunity employer. If you require accommodation during the application process, please contact EY’s Talent Shared Services Team.
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Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager role at EY. Location: Anywhere in Country. EY is focused on shaping your future with confidence and delivering globally connected teams to support digital transformation initiatives. Responsibilities
Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred
Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes
Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer
EY provides future-focused development, a flexible work environment, and a diverse and inclusive culture of globally connected teams. Our compensation and benefits reflect performance and the value you bring to the business, with regional salary ranges and a Total Rewards package that includes medical and dental coverage, pension and 401(k), and paid time off. We operate a hybrid model where most client-facing roles are expected to work in person 40-60% of the time over engagements. Our vacation policy is flexible, and we support leave for holidays, personal/family care, and other well-being needs. To apply, please submit your application. EY accepts applications on an ongoing basis. For California residents, additional information is available. EY is an equal employment opportunity employer. If you require accommodation during the application process, please contact EY’s Talent Shared Services Team.
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