EY
Technology Consulting - Managed Services - Salesforce & Digital Applications - S
EY, Albany, New York, United States
Overview
Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager at EY. Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Responsibilities
Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred Qualifications
Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes
Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer You
EY offers future-focused skills, world-class experiences, and a flexible, diverse, and inclusive culture of globally connected teams. Compensation and benefits are competitive, with a Total Rewards package including medical and dental coverage, pension and 401(k) plans, and paid time off. Base salary ranges vary by geography; see official job posting for details. Examples include ranges up to $346,000 (and higher in NYC Metro, WA, CA) based on education, experience, and location. Hybrid work model: most client-facing roles are expected to be in-person 40-60% of the time across engagements. Flexible vacation policy and designated holidays; time off for personal, family, and other needs to support well-being. Are you ready to shape your future with confidence? Apply today. EY focuses on high-ethical standards and integrity. EY is an equal employment opportunity employer.
#J-18808-Ljbffr
Technology Consulting – Managed Services - Salesforce & Digital Applications – Senior Manager at EY. Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Responsibilities
Lead end-to-end delivery of Salesforce and digital application engagements within EY’s Managed Services framework. Oversee implementation, integration, and optimization of Salesforce solutions (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.). Collaborate with clients to define digital strategies, transformation roadmaps, and platform architecture. Ensure delivery excellence, client satisfaction, and alignment with contractual SLAs and KPIs. Design scalable, secure, and high-performing Salesforce solutions integrated with other enterprise platforms (e.g., SAP, Workday, Azure, AWS). Drive innovation through automation, AI/ML, and analytics embedded in digital workflows. Lead the development of reusable assets, accelerators, and best practices for Salesforce delivery. Manage cross-functional teams including developers, architects, analysts, and offshore delivery resources. Mentor and coach team members, fostering a culture of continuous learning and collaboration. Support talent acquisition, onboarding, and capability building across the Salesforce practice. Collaborate with EY’s global delivery centers to ensure seamless execution of managed services. Monitor and report on service performance, incident resolution, and enhancement requests. Implement governance models and operational playbooks for sustained service delivery. Support go-to-market strategy for Salesforce and digital services within Managed Services. Lead proposal development, solutioning, and client presentations. Contribute to thought leadership, industry events, and EY’s digital community. Qualifications
Bachelor’s degree in Computer Science, Information Systems, Business, or related field. 10–12 years of experience in Salesforce and digital application delivery. Proven track record of leading large-scale Salesforce implementations and integrations. Experience in managed services or long-term service delivery models. Strong understanding of Salesforce architecture, data models, APIs, and security. Preferred Qualifications
Master’s degree or MBA. Salesforce certifications (e.g., Salesforce Certified Technical Architect, Application Architect, Admin, Developer). Experience with Agile delivery methodologies and DevOps practices. Familiarity with other digital platforms (e.g., MuleSoft, Adobe Experience Manager, Microsoft Power Platform). Skills & Attributes
Strategic thinking and problem-solving abilities. Strong communication and stakeholder management skills. Ability to manage multiple priorities and drive results in a fast-paced environment. Passion for digital innovation and customer-centric design. What We Offer You
EY offers future-focused skills, world-class experiences, and a flexible, diverse, and inclusive culture of globally connected teams. Compensation and benefits are competitive, with a Total Rewards package including medical and dental coverage, pension and 401(k) plans, and paid time off. Base salary ranges vary by geography; see official job posting for details. Examples include ranges up to $346,000 (and higher in NYC Metro, WA, CA) based on education, experience, and location. Hybrid work model: most client-facing roles are expected to be in-person 40-60% of the time across engagements. Flexible vacation policy and designated holidays; time off for personal, family, and other needs to support well-being. Are you ready to shape your future with confidence? Apply today. EY focuses on high-ethical standards and integrity. EY is an equal employment opportunity employer.
#J-18808-Ljbffr