Beazley Group
Overview
Job Title:
Shared Services Process Coordinator Division:
Shared Services Reports To:
As per Beazley’s organization chart Key Relationships:
Shared Services Operations Leads, Performance and Quality Assurance Lead, Global Head of Shared Services, Shared Services, UW Operations, Claims Operations, Delegated Operations, Conduct Risk, Controls, Compliance, Risk Management, IT, Underwriters and Claims Managers, Facilities, Finance, Reinsurance, other staff and external clients and service providers. Job Summary:
Works with the Shared Services Operational Leads and Team Leaders to ensure consistency in processes owned by Shared Services, blending strategic oversight, technical proficiency, risk controls and continuous improvement to drive efficiency, compliance and value creation.
Key Responsibilities
Process Ownership:
Lead and manage end-to-end processes, identifying areas for improvement, implementing best practices, and ensuring operational efficiency. Provide guidance and training for new joiners and act as the primary contact for process-related queries.
Process Vision and Alignment:
Define and continuously refine the processes within your remit to align with business strategy, regulatory requirements and customer needs, removing complexity where possible.
Stakeholder Management:
Collaborate effectively with underwriting, claims, IT and external partners. Serve as the main point of contact for process-related inquiries, ensuring effective collaboration and communication.
Performance Management:
Accountability for the quality and timeliness performance of your process(es). This involves day-to-day interaction with on-shore/off-shore process executors and regular quality assurance / audits over the output.
Operational Risk and Compliance:
Proactively identify and assess potential operational risks within key processes. Develop and implement strategies to mitigate risks, ensuring business continuity and regulatory compliance.
Insight and Performance Management:
Work with the Performance and Quality Assurance function to monitor, analyse and report on key performance indicators related to process effectiveness and operational outcomes. Leverage data and insights to drive continuous performance improvement.
Offshore Relationship Management:
Build and maintain strong relationships with our co-sourcing partner. Ensure alignment on goals, priorities and expectations while fostering a positive working environment.
Reporting & Documentation:
Ensure accurate and timely reporting of process performance, risk assessments and compliance status to senior leadership and stakeholders. Maintain thorough documentation of processes, ensuring records are clear, organized and regularly updated.
General It is important that within all interactions you adhere Beazley’s core values — Being Bold, Striving for Better, and Doing the Right Thing — to promote teamwork and a positive brand image and experience for our external customers.
We also expect Beazley employees to:
Adopt Beazley’s culture of professionalism, integrity, effectiveness and dynamic attitude that contributes to teamwork and a positive brand image for customers.
Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures via line manager, Talent Management or assurance teams (compliance, risk, internal audit).
Display business ethics that uphold the interests of all customers.
Ensure all interactions with customers deliver a fair outcome and that the right products are recommended for their needs.
Comply with responsibilities for your role as outlined by your line manager, Talent Management or assurance teams and stay up to date with Beazley standards (underwriting, claims, other policies) and customer relationship management.
Carry out additional responsibilities as notified, including potential membership of Beazley committees or working groups.
Skills and Abilities
Strategic and business acumen
Change Management
Collaboration
Technology and Digital Fluency
Risk and Regulatory Knowledge
Engagement with offshore partners
Cross-cultural communication
Knowledge and Experience
Solid experience of Insurance
Previous demonstrable process ownership experience in insurance or a similar field
Proficient in Excel
Experience with insurance systems and workflow tools
Experience in training internal and external parties
Aptitude and Disposition
Outcome focused, self-motivated, flexible and enthusiastic
Achievement oriented
Good problem-solving skills
Customer focused
Attention to detail to ensure high quality and accuracy
Able to work with multi-cultural and multi-location teams
Team player and able to work on own initiative
Continuous improvement mindset
Who We Are Beazley is a specialist insurance company with over 30 years of experience helping people, communities and businesses to manage risk around the world. Our mission is to inspire our clients and people with the confidence to explore, create and build so that businesses can thrive. Our goal is to become the highest performing sustainable specialist insurer. Our products cover cyber, tech, marine, healthcare, financial institutions and contingency, including risks such as weather, film production or protection from deadly weapons.
Our Culture We have a diverse global team, with Beazley values that guide how we work. Our culture emphasizes collaboration, diversity of thought and personal accountability. Our three core values are Be bold, Strive for better, Do the right thing. We are committed to inclusion and sustainability targets and creating a flexible, innovative workplace.
Explore internal career development options including internal pathways, iLearn, LinkedIn Learning, mentorship, external qualification sponsorship, continuing education, and secondments. Beazley also supports employee networks such as Beazley RACE, SHE, Proud, Wellbeing, and Families.
The Rewards
Opportunities to connect and grow within a dynamic organization
Competitive base salary with discretionary bonus
Medical, dental and vision insurance
Company-paid life and disability insurance
401(k) with 5% company match
PTO, holidays, religious holiday flex
Home office setup reimbursement
In-office lunch, travel reimbursement and lifestyle allowance
Parental leave up to 26 weeks
Volunteer time allowance
Flexible working policy
Salary for this role will be tailored to location and experience. The expected compensation range for this position is $50,000-$55,000 per year plus discretionary annual bonus.
Don’t meet all the requirements?
At Beazley we are committed to a diverse, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t align with every requirement, we encourage you to apply anyway. You might be the right candidate for this role or for other roles.
#J-18808-Ljbffr
Job Title:
Shared Services Process Coordinator Division:
Shared Services Reports To:
As per Beazley’s organization chart Key Relationships:
Shared Services Operations Leads, Performance and Quality Assurance Lead, Global Head of Shared Services, Shared Services, UW Operations, Claims Operations, Delegated Operations, Conduct Risk, Controls, Compliance, Risk Management, IT, Underwriters and Claims Managers, Facilities, Finance, Reinsurance, other staff and external clients and service providers. Job Summary:
Works with the Shared Services Operational Leads and Team Leaders to ensure consistency in processes owned by Shared Services, blending strategic oversight, technical proficiency, risk controls and continuous improvement to drive efficiency, compliance and value creation.
Key Responsibilities
Process Ownership:
Lead and manage end-to-end processes, identifying areas for improvement, implementing best practices, and ensuring operational efficiency. Provide guidance and training for new joiners and act as the primary contact for process-related queries.
Process Vision and Alignment:
Define and continuously refine the processes within your remit to align with business strategy, regulatory requirements and customer needs, removing complexity where possible.
Stakeholder Management:
Collaborate effectively with underwriting, claims, IT and external partners. Serve as the main point of contact for process-related inquiries, ensuring effective collaboration and communication.
Performance Management:
Accountability for the quality and timeliness performance of your process(es). This involves day-to-day interaction with on-shore/off-shore process executors and regular quality assurance / audits over the output.
Operational Risk and Compliance:
Proactively identify and assess potential operational risks within key processes. Develop and implement strategies to mitigate risks, ensuring business continuity and regulatory compliance.
Insight and Performance Management:
Work with the Performance and Quality Assurance function to monitor, analyse and report on key performance indicators related to process effectiveness and operational outcomes. Leverage data and insights to drive continuous performance improvement.
Offshore Relationship Management:
Build and maintain strong relationships with our co-sourcing partner. Ensure alignment on goals, priorities and expectations while fostering a positive working environment.
Reporting & Documentation:
Ensure accurate and timely reporting of process performance, risk assessments and compliance status to senior leadership and stakeholders. Maintain thorough documentation of processes, ensuring records are clear, organized and regularly updated.
General It is important that within all interactions you adhere Beazley’s core values — Being Bold, Striving for Better, and Doing the Right Thing — to promote teamwork and a positive brand image and experience for our external customers.
We also expect Beazley employees to:
Adopt Beazley’s culture of professionalism, integrity, effectiveness and dynamic attitude that contributes to teamwork and a positive brand image for customers.
Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures via line manager, Talent Management or assurance teams (compliance, risk, internal audit).
Display business ethics that uphold the interests of all customers.
Ensure all interactions with customers deliver a fair outcome and that the right products are recommended for their needs.
Comply with responsibilities for your role as outlined by your line manager, Talent Management or assurance teams and stay up to date with Beazley standards (underwriting, claims, other policies) and customer relationship management.
Carry out additional responsibilities as notified, including potential membership of Beazley committees or working groups.
Skills and Abilities
Strategic and business acumen
Change Management
Collaboration
Technology and Digital Fluency
Risk and Regulatory Knowledge
Engagement with offshore partners
Cross-cultural communication
Knowledge and Experience
Solid experience of Insurance
Previous demonstrable process ownership experience in insurance or a similar field
Proficient in Excel
Experience with insurance systems and workflow tools
Experience in training internal and external parties
Aptitude and Disposition
Outcome focused, self-motivated, flexible and enthusiastic
Achievement oriented
Good problem-solving skills
Customer focused
Attention to detail to ensure high quality and accuracy
Able to work with multi-cultural and multi-location teams
Team player and able to work on own initiative
Continuous improvement mindset
Who We Are Beazley is a specialist insurance company with over 30 years of experience helping people, communities and businesses to manage risk around the world. Our mission is to inspire our clients and people with the confidence to explore, create and build so that businesses can thrive. Our goal is to become the highest performing sustainable specialist insurer. Our products cover cyber, tech, marine, healthcare, financial institutions and contingency, including risks such as weather, film production or protection from deadly weapons.
Our Culture We have a diverse global team, with Beazley values that guide how we work. Our culture emphasizes collaboration, diversity of thought and personal accountability. Our three core values are Be bold, Strive for better, Do the right thing. We are committed to inclusion and sustainability targets and creating a flexible, innovative workplace.
Explore internal career development options including internal pathways, iLearn, LinkedIn Learning, mentorship, external qualification sponsorship, continuing education, and secondments. Beazley also supports employee networks such as Beazley RACE, SHE, Proud, Wellbeing, and Families.
The Rewards
Opportunities to connect and grow within a dynamic organization
Competitive base salary with discretionary bonus
Medical, dental and vision insurance
Company-paid life and disability insurance
401(k) with 5% company match
PTO, holidays, religious holiday flex
Home office setup reimbursement
In-office lunch, travel reimbursement and lifestyle allowance
Parental leave up to 26 weeks
Volunteer time allowance
Flexible working policy
Salary for this role will be tailored to location and experience. The expected compensation range for this position is $50,000-$55,000 per year plus discretionary annual bonus.
Don’t meet all the requirements?
At Beazley we are committed to a diverse, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t align with every requirement, we encourage you to apply anyway. You might be the right candidate for this role or for other roles.
#J-18808-Ljbffr