Cognizant
Overview
Deskside Support Engineer- Onsite Location: Chicago, IL (Onsite) Responsibilities
Provide hardware break fix support, typically by whole unit swap Manage spares provided on site Provide deskside support, as described Execute installations and changes Deliver an excellent level of customer service Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff. Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN Responsible for asset tagging and entering all incoming equipment into our asset management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Technical Skills
Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office Strong Microsoft Office skills (Outlook, Word, and Excel) Effective communication in English and local languages Salary and Other Compensation
Applications will be accepted until 10/16/2025 The annual salary for this position is between $37,800– $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans. Benefits
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Deskside Support Engineer- Onsite Location: Chicago, IL (Onsite) Responsibilities
Provide hardware break fix support, typically by whole unit swap Manage spares provided on site Provide deskside support, as described Execute installations and changes Deliver an excellent level of customer service Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff. Troubleshoot issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN Responsible for asset tagging and entering all incoming equipment into our asset management system Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware Technical Skills
Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office Strong Microsoft Office skills (Outlook, Word, and Excel) Effective communication in English and local languages Salary and Other Compensation
Applications will be accepted until 10/16/2025 The annual salary for this position is between $37,800– $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and is subject to the terms of Cognizant’s applicable plans. Benefits
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan Disclaimer
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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