State of Minnesota
Front Desk Receptionist - Customer Service Specialist Intermediate
State of Minnesota, Saint Paul, Minnesota, United States, 55130
Working Title: Front Desk Receptionist
Job Class: Customer Service Specialist Intermediate
Agency: Public Safety Dept
Job ID
: 89388
Location
: St. Paul
Telework Eligible
: No
Full/Part Time
: Full-Time
Regular/Temporary
: Unlimited
Who May Apply
: Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders should apply through self-service and confirm their bid by emailing yerly.lee@state.mn.us by 11:59 PM 10/16/2025
Date Posted
: 10/10/2025
Closing Date
: 10/16/2025
Hiring Agency/Seniority Unit
: Public Safety Dept / Public Safety-AFSCME
Division/Unit
: Fiscal and Admin Services / FAS Administrative Services
Work Shift/Work Hours
: Day Shift / 8:00am - 4:30pm
Days of Work
: Monday - Friday
Travel Required
: No
Salary Range:
$20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
Classified Status
: Classified
Bargaining Unit/Union
: 206 - Clerical/AFSCME
Work Area
: FAS Administrative Services
FLSA Status
: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is the face of our Department of Public Safety (DPS) central office reception. The position interacts with many DPS employees of all levels as well as interacts in person and via telephone with the citizens and business partners. In addition, it serves as first point of contact for facility problems.
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
Minimum Qualifications
Excellent customer service skills to provide prompt, courteous and accurate information to a variety of customers over the phone, in person and through email and other written correspondence.
Data entry skills inputting information quickly, accurately and in a timely manner.
Database management skills to create, retrieve and update databases.
Experience using word processing and spreadsheet software applications (MS Word, Excel, Outlook, Teams).
Typing/Keyboarding skills to accurately type information into various formats.
Ability to explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.
Math skills sufficient to calculate, review and reconcile financial data and balance accounts.
Preferred Qualifications
One (1) or more years of experience providing professional front desk or receptionist support.
Experience or formal training in customer de-escalation or conflict resolution techniques.
Experience managing visitor access, facility or building security systems, and handling confidential or sensitive information appropriately.
Ability to prioritize multiple tasks in a fast-paced environment while maintaining attention to detail and accuracy.
Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
Physical Requirements
Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others, and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
Criminal history
Reference check
Fingerprinting check (MNJIS/CJIS)
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
Job Class: Customer Service Specialist Intermediate
Agency: Public Safety Dept
Job ID
: 89388
Location
: St. Paul
Telework Eligible
: No
Full/Part Time
: Full-Time
Regular/Temporary
: Unlimited
Who May Apply
: Open to all qualified job seekers and DPS employees eligible to bid. Eligible bidders should apply through self-service and confirm their bid by emailing yerly.lee@state.mn.us by 11:59 PM 10/16/2025
Date Posted
: 10/10/2025
Closing Date
: 10/16/2025
Hiring Agency/Seniority Unit
: Public Safety Dept / Public Safety-AFSCME
Division/Unit
: Fiscal and Admin Services / FAS Administrative Services
Work Shift/Work Hours
: Day Shift / 8:00am - 4:30pm
Days of Work
: Monday - Friday
Travel Required
: No
Salary Range:
$20.76 - $27.53 / hourly; $43,346 - $57,482 / annually
Classified Status
: Classified
Bargaining Unit/Union
: 206 - Clerical/AFSCME
Work Area
: FAS Administrative Services
FLSA Status
: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is the face of our Department of Public Safety (DPS) central office reception. The position interacts with many DPS employees of all levels as well as interacts in person and via telephone with the citizens and business partners. In addition, it serves as first point of contact for facility problems.
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
Minimum Qualifications
Excellent customer service skills to provide prompt, courteous and accurate information to a variety of customers over the phone, in person and through email and other written correspondence.
Data entry skills inputting information quickly, accurately and in a timely manner.
Database management skills to create, retrieve and update databases.
Experience using word processing and spreadsheet software applications (MS Word, Excel, Outlook, Teams).
Typing/Keyboarding skills to accurately type information into various formats.
Ability to explain policies and procedures in a clear, concise, and professional manner to both internal and external customers.
Math skills sufficient to calculate, review and reconcile financial data and balance accounts.
Preferred Qualifications
One (1) or more years of experience providing professional front desk or receptionist support.
Experience or formal training in customer de-escalation or conflict resolution techniques.
Experience managing visitor access, facility or building security systems, and handling confidential or sensitive information appropriately.
Ability to prioritize multiple tasks in a fast-paced environment while maintaining attention to detail and accuracy.
Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.
Physical Requirements
Requires occasionally moving and transporting such articles as file boxes and heavy hand tools or heavier materials with help from others, and moving and transporting light objects frequently. Even though the weights being moved and transported may be a negligible amount, a job in this category may require positioning self to move to a significant degree or may involve maintaining a stationary position for extended periods.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
Criminal history
Reference check
Fingerprinting check (MNJIS/CJIS)
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.