Scientific Support Engineer (Citizens Only)

About this Position: Job Title: Scientific Support Engineer Responsibilities: Specialized technician familiar with scientific research methods and tools, capable of supporting the specialized needs of lab research staff. Subject Matter Expert in Windows, Mac, and Linux enterprise computing in an Active Directory domain environment as well as ITBs Windows, Linux, and Mac system management tools. Familiarity with conference room AV equipment and infrastructure. Familiarity with virtualization platforms. Familiarity with networking hardware and software such as DHCP, Subnet, DNS, VLAN, wireless and LAN (local area network). Familiarity with VoIP, fax, Muti-function copiers, large format printers, and other common IT peripherals. Qualifications: 4+ years of relevant, applicable professional experience. Subject Matter Expert in Mac, Windows and Linux operating systems. Experience with managing customer expectations and delivering the highest quality customer service. Experience in scientific computing end-user environment. ServiceNow expertise for queue management and ticket fulfillment. Advanced knowledge and expertise in supporting scientific researchers and their specialized systems and equipment. BS/MS/PhD degree from an accredited college with an Engineering or Applied Science major or equivalent. Note: For H-1B and OPT cases, we are seeking candidates from recognised organizations. "No phone calls please."