Vacatia
Overview
Director of Engagement Strategy
at Vacatia Location: Fort Lauderdale, FL (Hybrid flexibility available) At Vacatia, we’re reimagining the vacation ownership and resort experience. Our mission is to deliver unforgettable vacations through hospitality excellence, innovative technology, and a customer-first culture. The Director of Engagement Strategy is a specialized task force role that tackles complex challenges and accelerates strategic priorities. As Director of Engagement Strategy, you’ll lead a high-visibility team to strengthen loyalty, elevate customer, guest, and owner relationships, and drive results across the Vacatia ecosystem.
Responsibilities
Lead Vacatia’s SWAT Team, deploying quickly on high-priority initiatives that require innovation and rapid execution.
Design and deliver engagement strategies that build loyalty, reduce attrition, and strengthen the Vacatia brand.
Partner with leaders across Sales, Member Services, Resort Operations, and Responsible Exit to align engagement at every customer touchpoint.
Leverage data and customer insights to identify opportunities, measure impact, and continuously refine strategy.
Create playbooks, frameworks, and best practices that can be scaled company-wide.
Influence and present directly to the executive team on outcomes, insights, and next steps.
What You Bring / Qualifications
Bachelor’s degree in Business, Strategy, Marketing, or related field; MBA preferred.
10+ years of experience in customer engagement, strategy, or transformation (hospitality or travel industry strongly preferred).
Proven success leading cross-functional teams to deliver measurable results.
Strong analytical and strategic thinking with the ability to move quickly from idea to execution.
Exceptional communication, influence, and executive presentation skills.
Ability to partner with Responsible Exit, Sales, Member Services, Concierge and Resort Operations to ensure engagement strategies complement every stage of the customer journey.
A mindset built on agility, resilience, and innovation—ready to lead in fast-paced, high-stakes situations.
Join Us at Vacatia If you’re energized by solving tough challenges, driving engagement at scale, and leading a fast-moving team with direct executive visibility, this is your chance. Apply to lead Vacatia’s Engagement Strategy SWAT Team and make an impact that lasts.
#J-18808-Ljbffr
Director of Engagement Strategy
at Vacatia Location: Fort Lauderdale, FL (Hybrid flexibility available) At Vacatia, we’re reimagining the vacation ownership and resort experience. Our mission is to deliver unforgettable vacations through hospitality excellence, innovative technology, and a customer-first culture. The Director of Engagement Strategy is a specialized task force role that tackles complex challenges and accelerates strategic priorities. As Director of Engagement Strategy, you’ll lead a high-visibility team to strengthen loyalty, elevate customer, guest, and owner relationships, and drive results across the Vacatia ecosystem.
Responsibilities
Lead Vacatia’s SWAT Team, deploying quickly on high-priority initiatives that require innovation and rapid execution.
Design and deliver engagement strategies that build loyalty, reduce attrition, and strengthen the Vacatia brand.
Partner with leaders across Sales, Member Services, Resort Operations, and Responsible Exit to align engagement at every customer touchpoint.
Leverage data and customer insights to identify opportunities, measure impact, and continuously refine strategy.
Create playbooks, frameworks, and best practices that can be scaled company-wide.
Influence and present directly to the executive team on outcomes, insights, and next steps.
What You Bring / Qualifications
Bachelor’s degree in Business, Strategy, Marketing, or related field; MBA preferred.
10+ years of experience in customer engagement, strategy, or transformation (hospitality or travel industry strongly preferred).
Proven success leading cross-functional teams to deliver measurable results.
Strong analytical and strategic thinking with the ability to move quickly from idea to execution.
Exceptional communication, influence, and executive presentation skills.
Ability to partner with Responsible Exit, Sales, Member Services, Concierge and Resort Operations to ensure engagement strategies complement every stage of the customer journey.
A mindset built on agility, resilience, and innovation—ready to lead in fast-paced, high-stakes situations.
Join Us at Vacatia If you’re energized by solving tough challenges, driving engagement at scale, and leading a fast-moving team with direct executive visibility, this is your chance. Apply to lead Vacatia’s Engagement Strategy SWAT Team and make an impact that lasts.
#J-18808-Ljbffr