People First Service Center
CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004502
People First Service Center, Jacksonville, Florida, United States, 32290
CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004502
Date: Oct 9, 2025 The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. This is an Internal Promotional position. The department is an Equal Opportunity Employer and provides employment opportunities to veterans and individuals with disabilities. To learn about benefits, visit the department's website. JOB SUMMARY
This Internal Promotional position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include: Mentoring and training to team members Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Assisting customers Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS
Currently employed with the Florida Department of Revenue. Two years of experience conducting research and analyzing information to make decisions.* Experience coaching, mentoring, or training others. Two years of experience communicating with customers for the purpose of resolving inquiries.* One year of Child Support Program experience. SUBSTITUTIONS
*Relevant education may substitute for the required experience. PREFERENCES
Preference may be given to individuals with Court Team experience. SPECIAL NOTES
All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. SALARY:
$39,959.88 - $50,708.40 BENEFITS
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. SCREENING AND OTHER
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. CANDIDATE POOL: Future vacancies may be filled from this advertisement for up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after Oct 1, 1962 may need to register with the Selective Service System. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer. Reasonable accommodation requests are welcomed. The State supports a Drug-Free workplace and conducts drug testing as required. Location: JACKSONVILLE, FL and multiple ZIPs in Jacksonville area. For assistance, contact the People First Service Center.
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Date: Oct 9, 2025 The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. This is an Internal Promotional position. The department is an Equal Opportunity Employer and provides employment opportunities to veterans and individuals with disabilities. To learn about benefits, visit the department's website. JOB SUMMARY
This Internal Promotional position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include: Mentoring and training to team members Initiating and responding to requests Coordinating with internal and external partners Researching and resolving case issues Gathering information and analyzing case data to determine next steps Assisting customers Interacting with other states, employers, and other business partners Making decisions based on case information and provided documentation MINIMUM REQUIREMENTS
Currently employed with the Florida Department of Revenue. Two years of experience conducting research and analyzing information to make decisions.* Experience coaching, mentoring, or training others. Two years of experience communicating with customers for the purpose of resolving inquiries.* One year of Child Support Program experience. SUBSTITUTIONS
*Relevant education may substitute for the required experience. PREFERENCES
Preference may be given to individuals with Court Team experience. SPECIAL NOTES
All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. This role is eligible for telework after you complete required training and reach an acceptable level of proficiency. SALARY:
$39,959.88 - $50,708.40 BENEFITS
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance. SCREENING AND OTHER
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume. CANDIDATE POOL: Future vacancies may be filled from this advertisement for up to six months. CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints. REMINDER: Male candidates born on or after Oct 1, 1962 may need to register with the Selective Service System. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer. Reasonable accommodation requests are welcomed. The State supports a Drug-Free workplace and conducts drug testing as required. Location: JACKSONVILLE, FL and multiple ZIPs in Jacksonville area. For assistance, contact the People First Service Center.
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