StackAdapt
Overview
Join to apply for the
Director, Client Services (Central)
role at
StackAdapt StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. As the
Director of Client Services (DCS) , you’ll play a strategic role within StackAdapt’s Global Client Services team. You will guide a regional territory, lead a high-performing team of Account Managers responsible for campaign management, performance optimization, and strategic recommendations, and drive long-term client retention and growth by ensuring your team delivers measurable performance. You’ll represent your territory’s voice across the organization, lead cross-functional initiatives, and contribute to client success and internal innovation. You will develop and grow relationships with senior client stakeholders and provide a voice of the customer to the business. StackAdapt is a remote-first company; however we are prioritizing candidates located in Texas, Ohio, West Virginia, Indiana or Michigan for this role. What You'll Be Doing
Participate in account planning and execution for the territory’s key accounts, ensuring alignment between your team and Sales with a focus on long-term client success. Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant. Define and set the standard for client management excellence in your territory, developing strategies that align with business objectives and foster lasting client relationships. Use data and client feedback to inform strategy and technical direction, continuously raising the bar for service delivery and optimization practices. Set standards for industry engagement and knowledge-sharing to keep the team ahead of trends and maintain technical excellence. Collaborate with internal teams (Product, Sales, Solutions, Marketing, etc.) to translate client feedback into platform or service improvements. Represent the needs and insights from your territory across departments, influencing cross-functional decision-making, including product development. Champion and lead cross-functional Global Client Services initiatives—from ideation to rollout and ongoing measurement—that drive efficiencies and elevate client outcomes. Lead a team of Account Managers, ensuring alignment with StackAdapt’s objectives and growth goals. Serve as a key decision-maker in blueprint planning and organizational design for your team and territory. Foster the growth and development of Account Managers and Account Leads through coaching, mentorship, and strategic guidance. Lead hiring, onboarding, and performance planning to build a high-performing, client-first team culture. Travel as necessary for client meetings, team development, and key initiatives. What You'll Bring To The Table
Extensive media and programmatic advertising experience Deep understanding of Real-Time Bidding (RTB), DSPs, and data-driven marketing strategy 5+ years of experience managing a team Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration Experience supporting and growing customers across both brands and agencies Proven ability to lead strategic planning, cross-team initiatives, and operational improvements 10+ years of experience in account management, planning, and execution in the programmatic space Strong analytical, communication, and management skills Passion for mentorship, team development, and creating a culture of excellence A proactive, solution-oriented mindset with the ability to think strategically and execute effectively in a fast-paced environment Bonus if you’ve used StackAdapt StackAdapt's Benefits
Highly competitive salary Retirement/ 401K/ Pension Savings globally Competitive Paid time off packages including birthdays off Access to a comprehensive mental health care platform Health benefits from day one of employment Work from home reimbursements Optional global WeWork membership with hubs in London and Toronto Robust training and onboarding program Support of personal development initiatives (conferences, courses, books, etc.) Access to StackAdapt programmatic courses and certifications Parental leave program A friendly, welcoming, and supportive culture Social and team events About StackAdapt
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals. If you have any requests or requirements to support you throughout the interview process, please let our Talent team know. We’ve been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. Awards include Ad Age Best Places to Work 2024; G2 Top Software and Top Marketing and Advertising Product for 2024; Campaign’s Best Places to Work 2023 for the UK; 2024 Best Workplaces for Women and in Canada by Great Place to Work; and #1 DSP on G2.
#J-18808-Ljbffr
Join to apply for the
Director, Client Services (Central)
role at
StackAdapt StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels. As the
Director of Client Services (DCS) , you’ll play a strategic role within StackAdapt’s Global Client Services team. You will guide a regional territory, lead a high-performing team of Account Managers responsible for campaign management, performance optimization, and strategic recommendations, and drive long-term client retention and growth by ensuring your team delivers measurable performance. You’ll represent your territory’s voice across the organization, lead cross-functional initiatives, and contribute to client success and internal innovation. You will develop and grow relationships with senior client stakeholders and provide a voice of the customer to the business. StackAdapt is a remote-first company; however we are prioritizing candidates located in Texas, Ohio, West Virginia, Indiana or Michigan for this role. What You'll Be Doing
Participate in account planning and execution for the territory’s key accounts, ensuring alignment between your team and Sales with a focus on long-term client success. Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant. Define and set the standard for client management excellence in your territory, developing strategies that align with business objectives and foster lasting client relationships. Use data and client feedback to inform strategy and technical direction, continuously raising the bar for service delivery and optimization practices. Set standards for industry engagement and knowledge-sharing to keep the team ahead of trends and maintain technical excellence. Collaborate with internal teams (Product, Sales, Solutions, Marketing, etc.) to translate client feedback into platform or service improvements. Represent the needs and insights from your territory across departments, influencing cross-functional decision-making, including product development. Champion and lead cross-functional Global Client Services initiatives—from ideation to rollout and ongoing measurement—that drive efficiencies and elevate client outcomes. Lead a team of Account Managers, ensuring alignment with StackAdapt’s objectives and growth goals. Serve as a key decision-maker in blueprint planning and organizational design for your team and territory. Foster the growth and development of Account Managers and Account Leads through coaching, mentorship, and strategic guidance. Lead hiring, onboarding, and performance planning to build a high-performing, client-first team culture. Travel as necessary for client meetings, team development, and key initiatives. What You'll Bring To The Table
Extensive media and programmatic advertising experience Deep understanding of Real-Time Bidding (RTB), DSPs, and data-driven marketing strategy 5+ years of experience managing a team Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration Experience supporting and growing customers across both brands and agencies Proven ability to lead strategic planning, cross-team initiatives, and operational improvements 10+ years of experience in account management, planning, and execution in the programmatic space Strong analytical, communication, and management skills Passion for mentorship, team development, and creating a culture of excellence A proactive, solution-oriented mindset with the ability to think strategically and execute effectively in a fast-paced environment Bonus if you’ve used StackAdapt StackAdapt's Benefits
Highly competitive salary Retirement/ 401K/ Pension Savings globally Competitive Paid time off packages including birthdays off Access to a comprehensive mental health care platform Health benefits from day one of employment Work from home reimbursements Optional global WeWork membership with hubs in London and Toronto Robust training and onboarding program Support of personal development initiatives (conferences, courses, books, etc.) Access to StackAdapt programmatic courses and certifications Parental leave program A friendly, welcoming, and supportive culture Social and team events About StackAdapt
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals. If you have any requests or requirements to support you throughout the interview process, please let our Talent team know. We’ve been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. Awards include Ad Age Best Places to Work 2024; G2 Top Software and Top Marketing and Advertising Product for 2024; Campaign’s Best Places to Work 2023 for the UK; 2024 Best Workplaces for Women and in Canada by Great Place to Work; and #1 DSP on G2.
#J-18808-Ljbffr