Intercom
Overview
Join to apply for the
Senior Salesforce Engineer
role at
Intercom . Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for more complex or high-touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting a new standard for customer service. What’s the opportunity?
We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with team members on building a robust and scalable Quote-to-Cash system and participate in transformational changes in how we do business at Intercom. Responsibilities
Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system. Advise on and help execute transformational systems projects. Maintain a culture of quality and consistency. Execute projects within the remit of the team from inception to delivery. Create observability in Quote-to-Cash systems. Ensure Quote-to-Cash system health. What skills do I need?
Rapid development via AI tools Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs Solid understanding of VisualForce/Apex, JavaScript, and Trigger framework patterns Experience with Git Comfortable solving large, vague problems and communicating with stakeholders to ensure project success Experience on transformational projects with multiple stakeholders Salesforce certifications such as Salesforce Certified CPQ Specialist, Platform Developer I/II, Platform App Builder, and/or System Architect (or equivalent experience) desirable Bonus skills & attributes
Experience with Snowflake/SQL/DBT Development experience outside Salesforce (e.g., Ruby) Experience with Gearset or CI/CD Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family Proof of eligibility to work in the United States is required The base salary range for candidates within the San Francisco Bay Area is $207,000 - $247,000. Actual base pay will depend on education, skills, experience, location, etc. All regular employees may be eligible for a corporate bonus program or a sales incentive (OTE) as well as RSUs. This range may be modified in the future. Policies
Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. Intercom values diversity and is committed to Equal Employment Opportunity. We do not discriminate on legally protected bases under federal, state, or local law. Is this role not quite what you’re looking for?
Join our Talent Community to stay connected with us.
#J-18808-Ljbffr
Join to apply for the
Senior Salesforce Engineer
role at
Intercom . Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin lets businesses deliver always-on, impeccable customer service and transform customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, providing AI-enhanced support for more complex or high-touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting a new standard for customer service. What’s the opportunity?
We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with team members on building a robust and scalable Quote-to-Cash system and participate in transformational changes in how we do business at Intercom. Responsibilities
Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system. Advise on and help execute transformational systems projects. Maintain a culture of quality and consistency. Execute projects within the remit of the team from inception to delivery. Create observability in Quote-to-Cash systems. Ensure Quote-to-Cash system health. What skills do I need?
Rapid development via AI tools Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs Solid understanding of VisualForce/Apex, JavaScript, and Trigger framework patterns Experience with Git Comfortable solving large, vague problems and communicating with stakeholders to ensure project success Experience on transformational projects with multiple stakeholders Salesforce certifications such as Salesforce Certified CPQ Specialist, Platform Developer I/II, Platform App Builder, and/or System Architect (or equivalent experience) desirable Bonus skills & attributes
Experience with Snowflake/SQL/DBT Development experience outside Salesforce (e.g., Ruby) Experience with Gearset or CI/CD Benefits
Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave 401k plan & match In-office bicycle storage Fun events for Intercomrades, friends, and family Proof of eligibility to work in the United States is required The base salary range for candidates within the San Francisco Bay Area is $207,000 - $247,000. Actual base pay will depend on education, skills, experience, location, etc. All regular employees may be eligible for a corporate bonus program or a sales incentive (OTE) as well as RSUs. This range may be modified in the future. Policies
Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. Intercom values diversity and is committed to Equal Employment Opportunity. We do not discriminate on legally protected bases under federal, state, or local law. Is this role not quite what you’re looking for?
Join our Talent Community to stay connected with us.
#J-18808-Ljbffr