Brilliant Earth
Overview
Jewelry Sales Consultant - San Francisco, CA. Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers\' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our San Francisco, CA showroom. The targeted budget for this position is $26/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What you have
A passion for the customer. You go above and beyond to provide the best possible experience to each customer.
A drive to exceed goals. You are motivated to achieve sales targets.
Attention to detail. You value processes and accuracy in a fast-moving environment.
Strong communication. You articulate clearly in person, by email, and by chat.
Collaborative mindset. You work well with a team to achieve shared goals.
What we offer
Career Growth. Regular 1-1s with your manager, training opportunities, and an annual 360 review process.
Set Schedule. Consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team. We aim to cultivate a transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account. Reimbursements for eligible wellness expenses.
Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts. Generous discount on Brilliant Earth jewelry.
Sales Incentive Programs. Bonuses for achieving targets and top performance.
Mental Wellness Perks. Access to mental health resources and counseling through EAP.
Giving Back. Opportunities to volunteer and support local initiatives.
Medical, Dental, Vision. Multiple plans with possible $0 premium option; employer HSA contributions.
401k match. Generous matching program.
Paid Time Off. 3 weeks of PTO in the first year.
Parental Leave. Paid parental leave for bonding and caregiving.
Disability and Life insurance. Employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process includes a phone call with the recruiting team, an online exercise, and a video interview with a leader.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are hard-working team players that welcome challenges and rise to any occasion. We are committed to complying with Equal Employment Opportunity laws and providing a work environment free of harassment or discrimination.
Equal Employment Opportunity Brilliant Earth recognizes the value of diversity and inclusion. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or during any stage of the interview process, please reach out to accommodations@brilliantearth.com.
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What you’ll do
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What you have
A passion for the customer. You go above and beyond to provide the best possible experience to each customer.
A drive to exceed goals. You are motivated to achieve sales targets.
Attention to detail. You value processes and accuracy in a fast-moving environment.
Strong communication. You articulate clearly in person, by email, and by chat.
Collaborative mindset. You work well with a team to achieve shared goals.
What we offer
Career Growth. Regular 1-1s with your manager, training opportunities, and an annual 360 review process.
Set Schedule. Consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team. We aim to cultivate a transparent, sustainable, compassionate, and inclusive jewelry industry.
Lifestyle Spending Account. Reimbursements for eligible wellness expenses.
Continued Education. Company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts. Generous discount on Brilliant Earth jewelry.
Sales Incentive Programs. Bonuses for achieving targets and top performance.
Mental Wellness Perks. Access to mental health resources and counseling through EAP.
Giving Back. Opportunities to volunteer and support local initiatives.
Medical, Dental, Vision. Multiple plans with possible $0 premium option; employer HSA contributions.
401k match. Generous matching program.
Paid Time Off. 3 weeks of PTO in the first year.
Parental Leave. Paid parental leave for bonding and caregiving.
Disability and Life insurance. Employer-paid.
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview the process includes a phone call with the recruiting team, an online exercise, and a video interview with a leader.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are hard-working team players that welcome challenges and rise to any occasion. We are committed to complying with Equal Employment Opportunity laws and providing a work environment free of harassment or discrimination.
Equal Employment Opportunity Brilliant Earth recognizes the value of diversity and inclusion. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and other employment laws and regulations. If you need assistance or reasonable accommodation completing an application or during any stage of the interview process, please reach out to accommodations@brilliantearth.com.
#J-18808-Ljbffr