Overnight Audit Supervisor Job at Omni Hotels & Resorts in Indianapolis

Overview

Omni Severin is the longest-running luxury hotel in the heart of downtown Indianapolis. We are currently searching for an Overnight Front Desk Supervisor to oversee all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Location: Severin Hotel, Indianapolis

Responsibilities

• Preparation of daily reports and distribution as directed.
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity
• Follow up on safety issues and ensure safety of guests, associates and the building
• Supervision of overnight staff
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Understanding of all front office standards and assist in solving deficiencies.
• Documenting errors made by cash handling auditors.
• Balancing of daily posting and revenue, and resolution of inaccuracies.
• Ensuring nightly transmission of credit cards through IPU and Epitome.
• To be thoroughly acquainted with all check-in and check-out procedures and policies.
• Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
• Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program)
• To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Meeting Space, Parking Garage)

Qualifications

• Excellent customer service and problem solving skills
• Must have strong communication, computer and organizational skills
• Prior guest service experience required, preferably hotel front office experience
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

End of Job Description