Overnight Audit Supervisor Job at Omni Hotels & Resorts in Indianapolis

Overview Overnight Audit Supervisor at Omni Severin Hotel in Indianapolis, IN. The Omni Severin Hotel is a Four-Diamond luxury property located in downtown Indianapolis. We are seeking an Overnight Front Desk Supervisor to oversee all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced. Responsibilities Preparation of daily reports and distribution as directed. Interact actively with guests, identifying needs and aiming to exceed expectations at every opportunity. Follow up on safety issues and ensure safety of guests, associates and the building. Supervision of overnight staff. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Understand all front office standards and assist in solving deficiencies. Document errors made by cash handling auditors. Balance daily postings and revenue and resolve inaccuracies. Ensure nightly transmission of credit cards through IPU and Epitome. Be thoroughly acquainted with all check‑in and check‑out procedures and policies. Familiarize with all hotel rate plans and rate codes, and understand rate strategy when making rate changes for guests. Be familiar with all hotel amenities (Wi‑Fi, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, Omni Kids Program). Be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Meeting Space, Parking Garage). Qualifications Excellent customer service and problem solving skills. Strong communication, computer and organizational skills. Prior guest service experience required, preferably hotel front office experience. Must be able to work a variety of shifts, including weekends and holidays. Physical ability to move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds; stand, walk or sit for extended periods; repetitive motion involving telephone/computer use. End Of Job Description #J-18808-Ljbffr