White Plains Hospital is hiring: WPHPA Office Assistant in City of White Plains

Overview

At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world. The hospital is recognized for its culture, Magnet-designated nurses, and dedicated staff who make a difference in the community. This role offers growth opportunities, benefits, and a flexible work schedule.

The Physician Practice Office Assistant performs diversified office-clerical duties and provides excellent customer service and communication with patients, families, physicians, providers and outside facilities. The Office Assistant will be responsible for check-in/check-out, patient registration, insurance verification, and monitoring physician schedule templates, along with other duties assigned by the practice manager.

Responsibilities

• Schedules and confirms patient appointments and arrival using the Practice Management System when available.
• Fulfills duties such as sending/receiving patient records, scheduling procedures and tests, obtaining pre-certification for health care services, verifying insurance coverage and patient demographics, scanning, and updating charts to ensure information is complete.
• Answers telephone, relays messages, and provides information as needed.
• Maintains files and assists in establishing office systems.
• Orders office supplies and operates related office equipment.
• Attends meetings, takes and distributes minutes.
• Fulfills organizational responsibilities including respecting/promoting patient rights and responding to emergencies; communicates concerns to the immediate supervisor.
• Adheres to infection control standards including hand hygiene.
• Engages in decision-making related to patient care and practice-based issues.
• Collaborates and communicates with the health care team.
• Completes annual mandatory requirements including Occupational Health Requirements and attends mandatory in-services and staff meetings as required.
• Utilizes cost containment practices and may prepare and maintain various statistical data.
• Adheres to all hospital policies and procedures including dress code, conduct, customer service, and attendance.

Education & Experience

• High school diploma or GED required.
• Previous patient relation experience required.
• Previous physician practice experience preferred.
• Basic medical terminology, Electronic Scheduling and Electronic Medical Record experience preferred.

Core Competencies

• Ability to speak, write, understand and communicate in English.
• Ability to perform multiple duties in a high-volume area.
• Efficiently balance visitors, phone calls, and administrative/secretarial duties.
• Professional and efficient interaction with all levels of management and external parties.
• Self-starter with the ability to work without supervision.
• Flexible, organized, and able to set priorities.
• Excellent telephone manners and communication skills.
• Courteous, cooperative, and professional attitude at all times.
• Retains composure under stress.

Physical & Work Environment

• May be exposed to chemicals used to perform required tasks; SDS information is available via the hospital intranet and switchboard.
• Ability to use a computer for extended periods.
• Occasional lifting or moving of 15 to 20 pounds.
• Requires movement about the department frequently; ability to sit for extended periods.
• Ability to respond to frequent calls.

All responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by White Plains Hospital needs.