MCR Hotels is hiring: Server, Restaurant in West Monroe

Overview

Join to apply for the Server, Restaurant role at MCR Hotels

Hilton Garden Inn West Monroe LA

Executive Summary

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Role Specific Duties and Expectations

The Server is responsible for providing prompt, friendly, & accurate food service to our guests. This person will take food and beverage orders, serve food items to guests, and complete payment for guest orders.

• Friendly Greeting: Greet guests and give a clear and correct description of food and beverage options.
• Quick Delivery: Deliver hot to order items from kitchen to tables.
• POS Skills: Input orders into computer and secure accurate payment.
• Barista: Prepare coffee as well as other specialized drinks.
• Table Manicure: Clear, clean, and reset tables for dining as needed.
• Guest Service: Observe diners and respond to requests.
• Side work: Complete daily inventory prep sheet and other side work allowable by labor rules.
• Menu Knowledge: Knowledge and familiarity of current food and beverage offerings.
• Seating: Escort guests to tables as needed.
• Food Safety: Ensure compliance with food safety and handling policies and procedures.
• Cleanliness: Assist in maintaining the cleanliness of the restaurant and surrounding areas.
• General Hotel Knowledge: Demonstrate knowledge of hours and available amenities of the hotel.

Success Metrics

• Happy Guests: Management Performance Ratings; Guest Satisfaction Scores/Intent to Return
• Spotless Cleanliness: GM/AGM Spot Checks; Leadership Walk-throughs; Guest Ratings/Reviews
• Product Consistency & Quality: Checklist Tracking; Management Performance Ratings; Guest Ratings
• Teamwork: Management Performance Ratings

Qualifications & Requirements

• Work Experience: Experience in hospitality, service, consumer-facing franchise or related field preferred.
• Positive attitude and willingness to learn.
• Ability to follow instructions, assigned tasks, and meet deadlines.
• Friendly service with a smile to guests.
• Flexible schedule with availability days, nights, holidays, and weekends based on hotel demands.
• Punctuality: arrive on time, clock in/out as scheduled; do not work while clocked out.
• Breaks: clock in/out for breaks at scheduled times.
• Absences: provide sufficient notice as directed when calling out.

Physical Working Demands & Environment

Standing, walking, repetitive motions of wrists/hands/fingers, and lifting of supplies are required as part of the job. The role may involve moving between work sites.

Language & Reasoning

Read, write, understand and communicate effectively in English.

Note

This job description does not restrict the duties employees may be asked to perform. The employer reserves the right to modify duties as needed. This document does not create an employment contract and is at-will.

What We Offer

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days for full-time team members