MCR Hotels is hiring: Bartender, Restaurant in Lima

Overview

Join to apply for the Bartender, Restaurant role at MCR Hotels.

Courtyard Lima

SECTION ONE: MCR Universal Role Standards

Executive Summary
CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Happy Guests
• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
• Spotless Cleanliness
• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort; everyone may be asked to assist with cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
• Product Consistency & Quality
• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, with nametag and smiling at all times.
• Teamwork
• Communication: Clear, honest, and professional communication between Team Members.
• Can Do Attitude: Willing to stretch beyond traditional role to meet business and guest needs.
• Collaboration: Commitment to a welcoming environment and positive workplace.

SECTION TWO: Role Specific Duties and Expectations

The Bartender provides customized beverage service to the hotel’s restaurant/bar customers in a friendly, energetic, and timely manner. Responsible for ensuring guests are having a great time and/or relaxing at the bar. Associates are passionate about guest service and can communicate effectively and multitask.

Responsibilities

• Friendly Greeting: Greet guests and describe food and beverage options.
• Bar Organization: Maintain proper setup of the bar area.
• Bar Stocking: Stock beer, wine, spirits, paper products, garnishes, and perishables; manage fresh fruit and vegetable garnishes, juices, and other perishables.
• Mixology: Mix, garnish, and present drinks using standard recipes with portion control.
• Meeting Attendance: Attend monthly departmental meetings.
• POS Skills: Input orders and process payments accurately.
• Cash Management: Handle cash, make change, verify charges, and balance money.
• Bar Stock Management: Lock up and store beverages and equipment; manage cash drops and banking at end of shift as needed.
• Bar Hygiene: Sanitize and clean around the bar area.
• Side Work: Complete daily inventory prep and other side tasks per labor rules.
• Menu Knowledge: Knowledge of current offerings; promote and document drink orders.
• Food Safety: Ensure compliance with food safety policies and procedures.
• Cleanliness: Maintain cleanliness of the restaurant and surrounding areas.
• General Hotel Knowledge: Know hotel hours and amenities.
• Team Player: Collaborate with service and kitchen teams.

SECTION THREE: Success Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

Spotless Cleanliness

• GM/AGM Spot Checks
• Leadership Walk-throughs
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR: Qualifications & Requirements

Qualifications & Requirements

• Work Experience: Hospitality, service, consumer-facing roles preferred. Knowledge of drink preparation; bartender experience preferred.
• Positive attitude and willingness to learn.
• Ability to follow instructions and meet deadlines.
• Provide friendly service with a smile.
• Flexible schedule including days, nights, holidays, and weekends.
• Arrive on time and clock in/out as scheduled; do not work while clocked out.
• Clock in/out for breaks as scheduled.
• Provide sufficient notice when calling out as directed by supervisor.

Physical Working Demands & Working Environment

The physical demands described are representative of those required to perform essential functions. The employee is regularly required to stand, walk, perform repetitive motions, and lift items as needed.

• Standing: Upright for sustained periods.
• Walking: Move about on foot.
• Repetitive Motions: Wrist, hand, and finger movements.
• Lifting: Carrying supplies and items.

Language & Reasoning Skills

• Read, write, understand and communicate effectively in English.

Note

This job description does not state or imply all duties. Reasonable accommodations may be made for disabilities. The employer reserves the right to change or assign duties.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels with 22,000+ guestrooms across 37 states and 106 cities.
• MCR has 7,000+ team members across the country and operates hotels under multiple brands.
• Award highlights and recognitions listed on file.

What we offer / What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance – available after 30 days of employment for full-time team members

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries
• Hospitality

Note: This listing includes standard disclosures; refer to internal postings for full details.