Appalachian State University is hiring: Retail Manager in Boone

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Posting Details

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Position Title Retail Manager

Location Boone, NC

Faculty Rank No

Provide Rank

Position Number 083831

Department Campus Dining - Cascades Cafe - 170440

Position Summary Information

Minimum Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• Minimum of 2 years of experience in retail management, preferably in the food service industry.
• Strong leadership and supervisory skills with the ability to motivate and inspire a team.
• Excellent interpersonal and communication skills, both verbal and written.
• Proficiency in Microsoft Office applications and point-of-sale (POS) systems.
• Knowledge of health and safety regulations and food service sanitation practices.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.

License/Certification Required

ServeSafe for Managers or other ANAB - CFP Accredited Food Safety Manager Certification preferred, or ability to achieve certification in first 90 days

Operational Essentials

Essential Duties and Responsibilities

Operations Management:

• Oversee the day-to-day operations of the assigned retail outlets, including staffing, inventory management, and customer service.
• Ensure compliance with health and safety regulations, sanitation standards, and food quality requirements.
• Develop and implement efficient operating procedures to optimize productivity and minimize waste.
• Monitor sales performance and implement strategies to drive revenue growth.

Team Leadership:

• Recruit, train, and supervise retail staff, including baristas, cashiers, and food service workers.
• Provide ongoing coaching and feedback to team members to enhance their performance and professional development.
• Foster a collaborative and inclusive work environment that promotes teamwork and employee engagement.

Customer Service Excellence:

• Ensure that all customers receive prompt, courteous, and efficient service.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Implement initiatives to enhance the overall customer experience and loyalty.

Financial Management:

• Monitor budgetary targets and control costs through effective resource allocation and expense management.
• Conduct regular financial analysis and reporting to track sales trends, expenses, and profitability.
• Identify opportunities for cost savings and revenue enhancement.

Quality Assurance:

• Maintain high standards of product quality, presentation, and consistency.
• Conduct regular inspections and audits to ensure compliance with brand standards and university policies.
• Collaborate with the culinary and procurement teams to source high-quality ingredients and products.

Type of Position Full Time Position

Staff/Non-Faculty Staff/Non-Faculty

VISA Sponsorship? VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.

Appointment Type 1.0

Work Schedule/Hours Campus Dining is a Sunday – Saturday, 6:00 am – 11:00 pm operation. Operations are reduced during university breaks. Employees are scheduled two days off each week based on business need. Days off may not be consecutive days off. Schedule varies on the d

Number of Hours Per Week 40

Number of Months Per Year 12

Mandatory Staff Yes

Suggested Salary Range $50,000 - $55,000

Physical Demands of Position

Standing for long periods, bending, stooping, pushing, and pulling.

Posting Details Information

Posting Date 09/24/2025

Closing Date

Open Until Filled Yes

Evaluation of Applications Begins 09/29/2025

Proposed Date of Hire 10/16/2025

Special Instructions to Applicants

For consideration please submit the following:

• Resume
• OPTIONAL Cover Letter

Please provide a list of references with contacts in the body of the application

Search Chair Name Charlie Wallin

Search Chair Email wallincr@appstate.edu

Quick Link https://appstate.peopleadmin.com/postings/52234

Posting Number 201501691P

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries
• Higher Education

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