Jobs via Dice is hiring: L3 IT Support Specialist in Vancouver

Overview

Join to apply for the L3 IT Support Specialist role at Jobs via Dice.

Company: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone focuses on building an employee-first, performance-based culture and has over 25 years of experience supporting enterprise clients that are growing ahead of the market. The company provides solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone aims to create a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Job Overview

Asana is seeking an experienced IT Support Specialist for our growing office in Vancouver, Canada. You will play a critical role in providing Tier 1 support for our users based in Vancouver, as well as in helping to support our team of Asana's globally. You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone. You are crisp and detail oriented, but able to work outside of the boundaries when necessary. On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

What You'll Achieve

• Provide in-person support for users in the IT Lounge
• Respond to user requests via standard support tools like chat and ticketing systems
• Troubleshoot hardware and software problems with Apple, Windows, and ChromeOS products, including desktop and laptop hardware
• Build and deploy new laptops using standard deployment tools like JAMF, Intune, Workspace ONE, etc
• Participate in the IT on-boarding experience and IT welcome sessions
• Manage system access for Asana's users
• Deploy and support software to end-users
• Manage hardware and software inventory

About You

• Experience in IT support roles that includes Hardware troubleshooting experience on common business systems including Apple, Windows, and Chromebooks
• Basic AV and networking skills, including an understanding of video conferencing, WiFi, VPN, etc
• Experience with being part of a distributed team, whose main HQ might be in another location
• Experience using and managing ticket-based enterprise workflow management systems, particularly Asana, Zendesk or similar
• A positive, service-oriented attitude
• Solid problem solving skills
• Ability to lift heavy equipment (50+ pounds) as needed

Compensation

Estimated Pay Range: CAD $70,000 - CAD $75,000

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.