Harvard Kennedy School
Manager, Systems & Technology, Bloomberg Center for Cities
Harvard Kennedy School, Cambridge, Massachusetts, us, 02140
Overview
Manager, Systems & Technology, Bloomberg Center for Cities role at Harvard Kennedy School. This is a full-time, on-site position based in Cambridge, MA with potential for flexible remote work arrangements with supervisory approval. Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. The Bloomberg Center for Cities at Harvard University serves a global community committed to improving public management, leadership, and governance. The Center’s cross-Harvard collaboration unites expertise focused on cities across disciplines and schools to produce research, train leaders, and develop resources for global use. The Center is designed to have practical impact on the future of cities, informing and inspiring local government leaders, scholars, students, and others who work to improve the lives of residents around the world. Job Description
The Bloomberg Center for Cities seeks to add a highly organized and dynamic Manager, Systems & Technology to oversee the suite of systems and tools that enable the success of our team and faculty. Reporting to the Director, Operations and Systems, this role will be responsible for ensuring the smooth and reliable operation of our internal systems, software, and technology services. The ideal candidate brings a service mindset to support a variety of people, projects, and processes and enjoys working across disciplines and technologies. Responsibilities
Systems Administration: Create and manage user accounts, permissions, and access controls; optimize configuration of software applications; identify and implement enhancements, directly or with university partners. Employ IT policies and best practices to ensure reliability, security, and efficiency of tools; provide first-rate technical support to staff, leveraging HKS IT and online resources as needed. Maintain systems inventory and technical documentation; generate reports on performance/usage; ensure cost efficiency; serve as primary point of contact for application vendors. Salesforce Support: Collaborate with the school’s CRM team to provide technical support, facilitate data imports, and implement configuration updates. Perform admin tasks for the center—creating list views, data cleanup, managing reports and dashboards. Provide end-user training on universal tasks such as logging activities, using report templates, and creating contacts. Support Salesforce development projects through all phases from requirements to user acceptance testing, deployment, and adoption. Asset Management: Oversee IT procurement, ensure timely acquisition, distribution, and replacement of assets; maintain accurate inventory of computers, phones, and IT accessories. Support users with booking systems, conference room media/technology setup, and loaner equipment; collaborate with HKS IT and Media Services to resolve issues. Operational Support and Projects: Support operational systems and workflows, including forms, ticketing, SharePoint pages, file management, and automation. Coordinate with HKS IT to set up distribution lists and shared mailboxes. Support IT projects by defining requirements, reporting progress, and collaborating with stakeholders; advise on product, configuration, and design choices. Support adoption of emerging technologies—especially AI-powered tools—to improve productivity, collaboration, and service delivery; assist staff in integrating AI into workflows. Collaborate on ad-hoc projects to solve problems and improve operations. Qualifications
Basic Qualifications: Minimum of two years’ post-secondary education or relevant work experience. Additional Qualifications and Skills: Bachelor’s Degree and 6 years of relevant experience as an IT support specialist, systems coordinator, database administrator, business systems analyst, or equivalent strongly preferred. Advanced knowledge of enterprise software (Microsoft Office Suite, Salesforce, Slack, Airtable, Dropbox) strongly preferred. Hands-on experience with Salesforce; Administrator and configuration skills are a plus. Demonstrated ability and enthusiasm for learning new technologies. Familiarity with IT support processes, ticketing systems, and project management methodologies and tools. Familiarity with AI-powered tools and emerging technologies; ability to evaluate their applicability, support responsible adoption, and assist colleagues in integrating them into day-to-day workflows. Ability to drive to big-picture goals while maintaining strong attention to detail; enthusiastic team player; self-motivated, proactive, and analytical. Strong communication skills to translate complex ideas into simple, logical statements and provide clear instruction to end-users. Understanding of computer hardware, audio/visual equipment, operating systems, and networking is a plus. Commitment to building a diverse and inclusive team of staff, students, and faculty. We are committed to building and fostering a diverse and inclusive team; candidates who share these values are encouraged to apply. Certificates and Licenses: Completion of Harvard IT Academy foundational courses (or external equivalent) preferred. Additional Information
Appointment End Date: This position is a fully benefits-eligible term appointment through June 30, 2026, with strong possibility of renewal. Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening: Identity, Education. Other Information: This is a full-time, on-campus position based in Cambridge, MA. Flexible remote work arrangements may be available with supervisory approval. Work Format Details
This position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges
This position is salary grade level 057. Please visit Harvard\'s Salary Ranges to view the corresponding salary range and related information. Benefits
Harvard offers a comprehensive benefits package to support work-life balance and wellbeing, including: Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, campus discounts Learn more about these and additional benefits on Harvard\'s Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard\'s academic purposes. Harvard has an equal employment opportunity policy prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law. Harvard\'s policies support participation of all community members in work and campus life free from harassment and discrimination.
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Manager, Systems & Technology, Bloomberg Center for Cities role at Harvard Kennedy School. This is a full-time, on-site position based in Cambridge, MA with potential for flexible remote work arrangements with supervisory approval. Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. The Bloomberg Center for Cities at Harvard University serves a global community committed to improving public management, leadership, and governance. The Center’s cross-Harvard collaboration unites expertise focused on cities across disciplines and schools to produce research, train leaders, and develop resources for global use. The Center is designed to have practical impact on the future of cities, informing and inspiring local government leaders, scholars, students, and others who work to improve the lives of residents around the world. Job Description
The Bloomberg Center for Cities seeks to add a highly organized and dynamic Manager, Systems & Technology to oversee the suite of systems and tools that enable the success of our team and faculty. Reporting to the Director, Operations and Systems, this role will be responsible for ensuring the smooth and reliable operation of our internal systems, software, and technology services. The ideal candidate brings a service mindset to support a variety of people, projects, and processes and enjoys working across disciplines and technologies. Responsibilities
Systems Administration: Create and manage user accounts, permissions, and access controls; optimize configuration of software applications; identify and implement enhancements, directly or with university partners. Employ IT policies and best practices to ensure reliability, security, and efficiency of tools; provide first-rate technical support to staff, leveraging HKS IT and online resources as needed. Maintain systems inventory and technical documentation; generate reports on performance/usage; ensure cost efficiency; serve as primary point of contact for application vendors. Salesforce Support: Collaborate with the school’s CRM team to provide technical support, facilitate data imports, and implement configuration updates. Perform admin tasks for the center—creating list views, data cleanup, managing reports and dashboards. Provide end-user training on universal tasks such as logging activities, using report templates, and creating contacts. Support Salesforce development projects through all phases from requirements to user acceptance testing, deployment, and adoption. Asset Management: Oversee IT procurement, ensure timely acquisition, distribution, and replacement of assets; maintain accurate inventory of computers, phones, and IT accessories. Support users with booking systems, conference room media/technology setup, and loaner equipment; collaborate with HKS IT and Media Services to resolve issues. Operational Support and Projects: Support operational systems and workflows, including forms, ticketing, SharePoint pages, file management, and automation. Coordinate with HKS IT to set up distribution lists and shared mailboxes. Support IT projects by defining requirements, reporting progress, and collaborating with stakeholders; advise on product, configuration, and design choices. Support adoption of emerging technologies—especially AI-powered tools—to improve productivity, collaboration, and service delivery; assist staff in integrating AI into workflows. Collaborate on ad-hoc projects to solve problems and improve operations. Qualifications
Basic Qualifications: Minimum of two years’ post-secondary education or relevant work experience. Additional Qualifications and Skills: Bachelor’s Degree and 6 years of relevant experience as an IT support specialist, systems coordinator, database administrator, business systems analyst, or equivalent strongly preferred. Advanced knowledge of enterprise software (Microsoft Office Suite, Salesforce, Slack, Airtable, Dropbox) strongly preferred. Hands-on experience with Salesforce; Administrator and configuration skills are a plus. Demonstrated ability and enthusiasm for learning new technologies. Familiarity with IT support processes, ticketing systems, and project management methodologies and tools. Familiarity with AI-powered tools and emerging technologies; ability to evaluate their applicability, support responsible adoption, and assist colleagues in integrating them into day-to-day workflows. Ability to drive to big-picture goals while maintaining strong attention to detail; enthusiastic team player; self-motivated, proactive, and analytical. Strong communication skills to translate complex ideas into simple, logical statements and provide clear instruction to end-users. Understanding of computer hardware, audio/visual equipment, operating systems, and networking is a plus. Commitment to building a diverse and inclusive team of staff, students, and faculty. We are committed to building and fostering a diverse and inclusive team; candidates who share these values are encouraged to apply. Certificates and Licenses: Completion of Harvard IT Academy foundational courses (or external equivalent) preferred. Additional Information
Appointment End Date: This position is a fully benefits-eligible term appointment through June 30, 2026, with strong possibility of renewal. Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position. Pre-Employment Screening: Identity, Education. Other Information: This is a full-time, on-campus position based in Cambridge, MA. Flexible remote work arrangements may be available with supervisory approval. Work Format Details
This position is based on-site at a Harvard campus location. Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Salary Grade and Ranges
This position is salary grade level 057. Please visit Harvard\'s Salary Ranges to view the corresponding salary range and related information. Benefits
Harvard offers a comprehensive benefits package to support work-life balance and wellbeing, including: Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, campus discounts Learn more about these and additional benefits on Harvard\'s Benefits & Wellbeing Page. EEO/Non-Discrimination Commitment
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard\'s academic purposes. Harvard has an equal employment opportunity policy prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law. Harvard\'s policies support participation of all community members in work and campus life free from harassment and discrimination.
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