Tekgence Inc
Customer Relationship Management Lead
Tekgence Inc, San Jose, California, United States, 95199
Overview
IT Recruitment Manager | Talent Acquisition Leader in Tech | Client Relation | Connecting Top Tech Talent with Innovative Companies San Jose, CA (Day 1 Onsite) 12+ months contract Responsibilities
Lead CRM and contact center initiatives with Oracle Service Cloud (RightNow) and Genesys Cloud CX. Manage telephony systems integration (VoIP, SIP trunking, SBCs, PBX) and ensure seamless customer service operations. Develop functional and technical documentation; manage projects in cross-functional enterprise environments. Provide onsite leadership and stakeholder management; align IT capabilities with business goals. Qualifications
5+ years in CRM leadership or consulting roles with Oracle Service Cloud (RightNow). 3+ years hands-on experience with Genesys Cloud CX (IVR, ACD, digital channels). Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX). Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite leadership skills. Ability to create detailed functional and technical documentation. Experience managing projects in cross-functional enterprise environments. LinkedIn: linkedin.com/in/nitesh-ch-a378b5222 Job Details
Seniority level: Mid-Senior level Employment type: Contract Industry: IT Services and IT Consulting
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IT Recruitment Manager | Talent Acquisition Leader in Tech | Client Relation | Connecting Top Tech Talent with Innovative Companies San Jose, CA (Day 1 Onsite) 12+ months contract Responsibilities
Lead CRM and contact center initiatives with Oracle Service Cloud (RightNow) and Genesys Cloud CX. Manage telephony systems integration (VoIP, SIP trunking, SBCs, PBX) and ensure seamless customer service operations. Develop functional and technical documentation; manage projects in cross-functional enterprise environments. Provide onsite leadership and stakeholder management; align IT capabilities with business goals. Qualifications
5+ years in CRM leadership or consulting roles with Oracle Service Cloud (RightNow). 3+ years hands-on experience with Genesys Cloud CX (IVR, ACD, digital channels). Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX). Solid understanding of customer service operations and CRM/contact center best practices. Strong communication, stakeholder management, and onsite leadership skills. Ability to create detailed functional and technical documentation. Experience managing projects in cross-functional enterprise environments. LinkedIn: linkedin.com/in/nitesh-ch-a378b5222 Job Details
Seniority level: Mid-Senior level Employment type: Contract Industry: IT Services and IT Consulting
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