Vedder Price
Overview
Technology Support Specialist role at Vedder Price (Chicago office). The Technology Support Specialist delivers comprehensive technical support for Vedder Price software, hardware, and technology platforms, assisting firm employees via phone, email, remote, and deskside support to ensure timely resolution and high levels of customer service. Working hours: 9:00 a.m. to 5:00 p.m. Responsibilities
Provide technical support to all Vedder Price employees and/or clients via phone, email, in person, and deskside assistance. Deliver hands-on hardware support, including setup, installation, imaging, troubleshooting, and repair of desktops, laptops, printers, docking stations, mobile devices, and other peripherals. Log all service requests in the ticketing system and maintain ownership for each ticket, following escalation procedures when necessary. Prioritize and manage incoming calls, tickets, and workflow to ensure timely resolution of issues. Diagnose and resolve technical issues related to hardware, software, and telephony systems; research unresolved problems and escalate when appropriate. Serve as Subject Matter Expert (SME) in assigned areas, collaborating with engineers and vendors to resolve complex issues. Identify and report recurring issues or potential technology trends to management for proactive resolution. Maintain expert-level knowledge of all applications, systems, and technology platforms used at Vedder Price. Provide coverage for holiday, evening, and weekend Technology Support Center (TSC) support as needed. Meet performance expectations with minimal unplanned absence. Skills & Competencies
Strong ability to troubleshoot and resolve complex technical and hardware issues, including deskside support. Excellent interpersonal skills to communicate effectively with Technology team members and end users. Active listening, analysis, and clear solution communication. Positive customer service mindset with ability to build rapport and maintain professionalism under pressure. Effective written and verbal communication, with clear documentation of solutions. Strong organizational and time management skills; ability to prioritize, multitask, and work independently on multiple issues. Ability to schedule, coordinate, and complete tasks in a results-oriented environment. Team player with a collaborative problem-solving approach. Qualifications & Experience
Bachelor’s degree in Computer Science, Information Management, or related field (or equivalent work experience). 1–3+ years of IT support experience; deskside and hardware troubleshooting strongly preferred. Experience supporting technology in a law firm or professional services environment preferred. Hybrid schedule: Monday through Friday with a minimum of three days per week in the office. Ability to work under pressure and meet deadlines; commitment to high levels of service and responsiveness. Computer Skills
Proficiency with Windows 10, Windows 11 and Microsoft 365 applications. Proficiency in mobile operating systems (iOS and Android) and device support. Familiarity with end-user hardware, imaging tools, troubleshooting methodologies, and network connectivity concepts. Knowledge of remote support tools and ticketing systems (Service Now). Compensation & Benefits
Compensation range: $60,000/yr. to $70,000/yr. Total Rewards Package includes: competitive salary, discretionary annual bonus, retirement planning with profit sharing and 401(k) matching, comprehensive health/dental/vision plans, optional HSAs/FSAs, firm-paid life and disability benefits, and wellness programs. Paid time off, professional development opportunities, employee recognition programs, and work-life balance through a hybrid work model and family-friendly policies. Additional perks: employee discount program, pre-tax commuter benefits, back-up child and elder care, EAP, fitness center discounts, and more. Equal Employment Opportunity
Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, disability (with reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by law. We participate in E-verify. Applicants who require accommodations during the process should contact the Vedder Price Recruiting Team at vprecruiting@vedderprice.com. Seniority level: Entry level | Employment type: Full-time | Job function: Information Technology | Industries: Law Practice and Legal Services Note: This description consolidates the original information and removes extraneous boilerplate and duplicate paragraphs, while preserving all substantive content and legally required notices.
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Technology Support Specialist role at Vedder Price (Chicago office). The Technology Support Specialist delivers comprehensive technical support for Vedder Price software, hardware, and technology platforms, assisting firm employees via phone, email, remote, and deskside support to ensure timely resolution and high levels of customer service. Working hours: 9:00 a.m. to 5:00 p.m. Responsibilities
Provide technical support to all Vedder Price employees and/or clients via phone, email, in person, and deskside assistance. Deliver hands-on hardware support, including setup, installation, imaging, troubleshooting, and repair of desktops, laptops, printers, docking stations, mobile devices, and other peripherals. Log all service requests in the ticketing system and maintain ownership for each ticket, following escalation procedures when necessary. Prioritize and manage incoming calls, tickets, and workflow to ensure timely resolution of issues. Diagnose and resolve technical issues related to hardware, software, and telephony systems; research unresolved problems and escalate when appropriate. Serve as Subject Matter Expert (SME) in assigned areas, collaborating with engineers and vendors to resolve complex issues. Identify and report recurring issues or potential technology trends to management for proactive resolution. Maintain expert-level knowledge of all applications, systems, and technology platforms used at Vedder Price. Provide coverage for holiday, evening, and weekend Technology Support Center (TSC) support as needed. Meet performance expectations with minimal unplanned absence. Skills & Competencies
Strong ability to troubleshoot and resolve complex technical and hardware issues, including deskside support. Excellent interpersonal skills to communicate effectively with Technology team members and end users. Active listening, analysis, and clear solution communication. Positive customer service mindset with ability to build rapport and maintain professionalism under pressure. Effective written and verbal communication, with clear documentation of solutions. Strong organizational and time management skills; ability to prioritize, multitask, and work independently on multiple issues. Ability to schedule, coordinate, and complete tasks in a results-oriented environment. Team player with a collaborative problem-solving approach. Qualifications & Experience
Bachelor’s degree in Computer Science, Information Management, or related field (or equivalent work experience). 1–3+ years of IT support experience; deskside and hardware troubleshooting strongly preferred. Experience supporting technology in a law firm or professional services environment preferred. Hybrid schedule: Monday through Friday with a minimum of three days per week in the office. Ability to work under pressure and meet deadlines; commitment to high levels of service and responsiveness. Computer Skills
Proficiency with Windows 10, Windows 11 and Microsoft 365 applications. Proficiency in mobile operating systems (iOS and Android) and device support. Familiarity with end-user hardware, imaging tools, troubleshooting methodologies, and network connectivity concepts. Knowledge of remote support tools and ticketing systems (Service Now). Compensation & Benefits
Compensation range: $60,000/yr. to $70,000/yr. Total Rewards Package includes: competitive salary, discretionary annual bonus, retirement planning with profit sharing and 401(k) matching, comprehensive health/dental/vision plans, optional HSAs/FSAs, firm-paid life and disability benefits, and wellness programs. Paid time off, professional development opportunities, employee recognition programs, and work-life balance through a hybrid work model and family-friendly policies. Additional perks: employee discount program, pre-tax commuter benefits, back-up child and elder care, EAP, fitness center discounts, and more. Equal Employment Opportunity
Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, disability (with reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by law. We participate in E-verify. Applicants who require accommodations during the process should contact the Vedder Price Recruiting Team at vprecruiting@vedderprice.com. Seniority level: Entry level | Employment type: Full-time | Job function: Information Technology | Industries: Law Practice and Legal Services Note: This description consolidates the original information and removes extraneous boilerplate and duplicate paragraphs, while preserving all substantive content and legally required notices.
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