HME
Technical Support Representative I (Remote), Temp to Hire
HME, Carlsbad, California, United States, 92002
Overview
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. We value customer-focused people and a team environment with collaboration, learning, and growth. This is a 100% remote Technical Support Representative I (Remote), Temp to Hire position in our call center. The Call Center operates Monday through Friday from 5 AM to 7 PM and Saturday through Sunday from 7 AM to 3:30 PM PST. This role is a 3-month contract with the opportunity to convert to temp to hire. Candidates must reside in Arizona, Florida, Texas, Missouri, or California and be willing to work a flexible 40-hour week. Relocation support is not provided. Responsibilities
Answer incoming calls from customers and installers Provide operation, troubleshooting, maintenance, and installation support Promote and maintain positive customer relations Provide troubleshooting and repair support to installers and customers over the telephone Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities Administer service programs to effectively correct service issues Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting Prepare and maintain daily logs and records Identify and make recommendations for product improvement Training will be provided What You Will Need To Succeed
Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months) Excellent verbal and written communication Proven excellent attendance history in previous employment Computer literacy in MS Office Suite, email, and customer databases Must have flexibility with shifts, including weekend coverage Compensation and Employment Type
Pay rate is $17.10/hr to $19.00/hr. This is the pay range we reasonably expect to pay for the role. This position is a full-time, temporary-to-hire opportunity. Additional Information
The physical demands and work environment described are representative of those that must be met by an employee to perform the essential functions of this job. The employee must regularly lift and move up to 10 pounds. Locations and job details: Poway, CA. 4 months ago postings and related notes not included in the candidate description are omitted here to focus on the role duties and requirements.
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HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. We value customer-focused people and a team environment with collaboration, learning, and growth. This is a 100% remote Technical Support Representative I (Remote), Temp to Hire position in our call center. The Call Center operates Monday through Friday from 5 AM to 7 PM and Saturday through Sunday from 7 AM to 3:30 PM PST. This role is a 3-month contract with the opportunity to convert to temp to hire. Candidates must reside in Arizona, Florida, Texas, Missouri, or California and be willing to work a flexible 40-hour week. Relocation support is not provided. Responsibilities
Answer incoming calls from customers and installers Provide operation, troubleshooting, maintenance, and installation support Promote and maintain positive customer relations Provide troubleshooting and repair support to installers and customers over the telephone Instruct installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities Administer service programs to effectively correct service issues Dispatch installers to perform onsite service to customers with problems beyond the scope of telephone troubleshooting Prepare and maintain daily logs and records Identify and make recommendations for product improvement Training will be provided What You Will Need To Succeed
Prior customer service and/or troubleshooting experience in a call center or office environment is preferred (minimum of 12 months) Excellent verbal and written communication Proven excellent attendance history in previous employment Computer literacy in MS Office Suite, email, and customer databases Must have flexibility with shifts, including weekend coverage Compensation and Employment Type
Pay rate is $17.10/hr to $19.00/hr. This is the pay range we reasonably expect to pay for the role. This position is a full-time, temporary-to-hire opportunity. Additional Information
The physical demands and work environment described are representative of those that must be met by an employee to perform the essential functions of this job. The employee must regularly lift and move up to 10 pounds. Locations and job details: Poway, CA. 4 months ago postings and related notes not included in the candidate description are omitted here to focus on the role duties and requirements.
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