University of North Florida
Integrated Solutions Manager
University of North Florida, Jacksonville, Florida, United States, 32290
Overview
The Integrated Solutions Manager is responsible for overseeing the organization's Customer Relationship Management (CRM) systems from a technical perspective, ensuring they effectively support business objectives. This role involves technically managing CRM platforms, optimizing processes, and enabling teams to utilize CRM tools efficiently. The IT CRM Manager collaborates with various departments to enhance customer experiences and drive retention through data-driven strategies.
Responsibilities
Oversee the implementation and maintenance of CRM platforms tailored to business needs, ensuring seamless integration with other enterprise systems.
Ensure the organization and accuracy of customer data within the CRM system, maintaining a reliable database for decision-making. This includes regular updates, data quality, and implementing security best practices.
Identify inefficiencies in workflows and recommend improvements. Automate processes like lead follow-ups and customer onboarding to enhance efficiency and reduce friction.
Work closely with various teams to ensure CRM tools are utilized effectively, fostering a unified approach to customer relationship management.
Mentor and guide team members on CRM best practices, data governance, and process improvements to maximize adoption and efficiency.
Manage relationships with CRM vendors and consultants; act as the primary point of contact for system-related escalations.
Set team goals, monitor performance, and conduct regular performance evaluations.
Plan and allocate resources and assign responsibilities for CRM projects, enhancements, and daily operations.
Facilitate communication between CRM team members and cross-functional stakeholders to ensure alignment and clarity.
During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence.
Marginal Functions
Advises higher management on current trends in information technology that affect the direction and scope of the CRM systems.
Design and deliver presentations, workshops and educational/training materials.
Must be able to interpret and apply University policy to our enterprise platforms.
Oversee staff training, onboarding, and ongoing development to maintain CRM competency across the team.
Supervision
Supervises Integrated Solutions Engineer II
Qualifications Required Qualifications
Master's and 1+ years of relevant experience or Bachelor's degree and 3+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
Compliance and Policy Statement: This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to Title IX and must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or divisional Title IX Coordinator. Position of Trust: Yes.
Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. UNF does not discriminate or harass on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity. UNF will not retaliate against individuals who report discrimination or harassment or cooperate in investigations.
Additional Information UNF is a Carnegie Community Engaged Institution, recognizing collaboration with community partners from local to global levels to contribute to the public good.
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Responsibilities
Oversee the implementation and maintenance of CRM platforms tailored to business needs, ensuring seamless integration with other enterprise systems.
Ensure the organization and accuracy of customer data within the CRM system, maintaining a reliable database for decision-making. This includes regular updates, data quality, and implementing security best practices.
Identify inefficiencies in workflows and recommend improvements. Automate processes like lead follow-ups and customer onboarding to enhance efficiency and reduce friction.
Work closely with various teams to ensure CRM tools are utilized effectively, fostering a unified approach to customer relationship management.
Mentor and guide team members on CRM best practices, data governance, and process improvements to maximize adoption and efficiency.
Manage relationships with CRM vendors and consultants; act as the primary point of contact for system-related escalations.
Set team goals, monitor performance, and conduct regular performance evaluations.
Plan and allocate resources and assign responsibilities for CRM projects, enhancements, and daily operations.
Facilitate communication between CRM team members and cross-functional stakeholders to ensure alignment and clarity.
During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence.
Marginal Functions
Advises higher management on current trends in information technology that affect the direction and scope of the CRM systems.
Design and deliver presentations, workshops and educational/training materials.
Must be able to interpret and apply University policy to our enterprise platforms.
Oversee staff training, onboarding, and ongoing development to maintain CRM competency across the team.
Supervision
Supervises Integrated Solutions Engineer II
Qualifications Required Qualifications
Master's and 1+ years of relevant experience or Bachelor's degree and 3+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
Compliance and Policy Statement: This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to Title IX and must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or divisional Title IX Coordinator. Position of Trust: Yes.
Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. UNF does not discriminate or harass on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity. UNF will not retaliate against individuals who report discrimination or harassment or cooperate in investigations.
Additional Information UNF is a Carnegie Community Engaged Institution, recognizing collaboration with community partners from local to global levels to contribute to the public good.
#J-18808-Ljbffr