IDEXX
Overview
Join to apply for the
Senior ServiceNow Developer, ITOM, CMDB
role at
IDEXX . Join our dynamic and forward-thinking team at IDEXX as a
Senior ServiceNow Developer
focused on IT Operations Management ( ITOM ) and Configuration Management Database ( CMDB ). Our team is working on projects to enhance our CMDB by increasing its quality, comprehensiveness, and reliability. A mature CMDB underpins a resilient IT ecosystem, enabling streamlined security operations, proactive service delivery, and opportunities for further automation. In this role, you will develop new and creative solutions to evolve and mature our CMDB to meet changing business needs and technology landscapes, shaping advanced features and tools that empower teams to utilize the CMDB to its fullest potential. You will help drive innovation, change, and operational excellence across our global organization. If you are passionate about empowering IT operations through a world-class CMDB and thrive in a collaborative, mission-driven environment, we welcome your application and look forward to advancing together. Responsibilities
Design, develop, and implement robust ServiceNow integrations to expand and enrich our CMDB, ensuring data accuracy and reliability from multiple sources. Develop and enhance discovery patterns, custom probes, and sensors to improve automated CI population and reconciliation. Implement and optimize Service Mapping across all mapping approaches (top-down, traffic-based, tag-based, pattern-based) to ensure accurate visibility of business services and their dependencies. Maintain and optimize CMDB health through effective identification and remediation of data quality issues, regular audits, and ongoing improvements. Contribute to governance and continual service improvement of CMDB processes and standards. Support lifecycle management of CIs, including onboarding new CI classes, retiring obsolete data, and maintaining robust relationships and dependency mapping. Collaborate with cross-functional teams to capture requirements, define use cases, and translate business needs into technical CMDB solutions. Act as an escalation point for troubleshooting efforts, root cause analysis, and incident resolution related to CMDB integrations and data anomalies. Document solutions, create knowledge articles, and share best practices within the IDEXX ServiceNow developer and user community. What You Will Need to Succeed
5-7+ years of hands-on experience in ServiceNow development with a strong focus on CMDB and ITOM, including complex project delivery and platform integrations. Expertise in designing and building ServiceNow integrations using MID servers, REST/SOAP APIs, Discovery, and Service Mapping. Working knowledge of third-party platforms (Azure, AWS, GCP) and their integration with ServiceNow for CMDB enrichment and ITOM processes. Deep understanding of CMDB data models, CI lifecycle management, and data reconciliation strategies. Strong scripting skills (JavaScript, Glide, Flow Designer) to support custom development and automation. Track record of advancing CMDB maturity and health metrics, driving tangible improvements in IT operations. Experience collaborating with stakeholders across IT, Security, and Service Management teams. Relevant ServiceNow certifications (e.g., Certified Implementation Specialist – CMDB, Discovery, or ITOM) are highly preferred. Excellent analytical, troubleshooting, and communication skills. Location
This role is 100% remote with a preference for Eastern or Central time zones. What You Can Expect From Us
Base annual salary target: $105000- $120000 (flexibility available if needed) Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more Why IDEXX?
We’re proud of the work we do because our work matters. IDEXX is an innovation leader in our industries, with a global footprint and a diverse workforce. We value a positive and respectful work culture that embraces challenges and encourages learning and discovery. IDEXX offers competitive compensation, incentives, and benefits along with purposeful work that drives improvement. Equal Opportunity
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, veterans, and other underrepresented groups to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, or any other protected status.
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Join to apply for the
Senior ServiceNow Developer, ITOM, CMDB
role at
IDEXX . Join our dynamic and forward-thinking team at IDEXX as a
Senior ServiceNow Developer
focused on IT Operations Management ( ITOM ) and Configuration Management Database ( CMDB ). Our team is working on projects to enhance our CMDB by increasing its quality, comprehensiveness, and reliability. A mature CMDB underpins a resilient IT ecosystem, enabling streamlined security operations, proactive service delivery, and opportunities for further automation. In this role, you will develop new and creative solutions to evolve and mature our CMDB to meet changing business needs and technology landscapes, shaping advanced features and tools that empower teams to utilize the CMDB to its fullest potential. You will help drive innovation, change, and operational excellence across our global organization. If you are passionate about empowering IT operations through a world-class CMDB and thrive in a collaborative, mission-driven environment, we welcome your application and look forward to advancing together. Responsibilities
Design, develop, and implement robust ServiceNow integrations to expand and enrich our CMDB, ensuring data accuracy and reliability from multiple sources. Develop and enhance discovery patterns, custom probes, and sensors to improve automated CI population and reconciliation. Implement and optimize Service Mapping across all mapping approaches (top-down, traffic-based, tag-based, pattern-based) to ensure accurate visibility of business services and their dependencies. Maintain and optimize CMDB health through effective identification and remediation of data quality issues, regular audits, and ongoing improvements. Contribute to governance and continual service improvement of CMDB processes and standards. Support lifecycle management of CIs, including onboarding new CI classes, retiring obsolete data, and maintaining robust relationships and dependency mapping. Collaborate with cross-functional teams to capture requirements, define use cases, and translate business needs into technical CMDB solutions. Act as an escalation point for troubleshooting efforts, root cause analysis, and incident resolution related to CMDB integrations and data anomalies. Document solutions, create knowledge articles, and share best practices within the IDEXX ServiceNow developer and user community. What You Will Need to Succeed
5-7+ years of hands-on experience in ServiceNow development with a strong focus on CMDB and ITOM, including complex project delivery and platform integrations. Expertise in designing and building ServiceNow integrations using MID servers, REST/SOAP APIs, Discovery, and Service Mapping. Working knowledge of third-party platforms (Azure, AWS, GCP) and their integration with ServiceNow for CMDB enrichment and ITOM processes. Deep understanding of CMDB data models, CI lifecycle management, and data reconciliation strategies. Strong scripting skills (JavaScript, Glide, Flow Designer) to support custom development and automation. Track record of advancing CMDB maturity and health metrics, driving tangible improvements in IT operations. Experience collaborating with stakeholders across IT, Security, and Service Management teams. Relevant ServiceNow certifications (e.g., Certified Implementation Specialist – CMDB, Discovery, or ITOM) are highly preferred. Excellent analytical, troubleshooting, and communication skills. Location
This role is 100% remote with a preference for Eastern or Central time zones. What You Can Expect From Us
Base annual salary target: $105000- $120000 (flexibility available if needed) Opportunity for annual cash bonus Health / Dental / Vision Benefits Day-One 5% matching 401k Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more Why IDEXX?
We’re proud of the work we do because our work matters. IDEXX is an innovation leader in our industries, with a global footprint and a diverse workforce. We value a positive and respectful work culture that embraces challenges and encourages learning and discovery. IDEXX offers competitive compensation, incentives, and benefits along with purposeful work that drives improvement. Equal Opportunity
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, veterans, and other underrepresented groups to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, or any other protected status.
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