CIO Chief Information Officer
Information Technology (IT) Specialist – IT Service Management (ITSM)
CIO Chief Information Officer, Arlington, Virginia, United States, 22201
Overview
Responsible for IT Service Management (ITSM) leadership as an IT Specialist – ITSM in the Office of Chief Information Officer (CIO), Arlington, VA. This position is a reassignment/promotion within USPS OIG and is open to current USPS OIG, USPS, USPIS, and Postal Regulatory Commission employees only. Summary: The vacancy is open from 09/29/2025 to 10/14/2025. The announcement may close earlier if 30 applications are received. Salary: $142,488 to $185,234 per year. Pay scale & grade: GG 14. Location: Arlington, VA. Remote work: No. Telework eligibility: Yes—as determined by agency policy. Travel: Occasional. Relocation expenses: No. Appointment type: Permanent. Work schedule: Full-time. Service: Excepted. Promotion potential: 14. Job family: Information Technology Management (2210). Duties
Lead the design, development, and implementation of IT-aligned processes across ITSM (incident, change, problem, service request, etc.). Provide expert advice on ITSM processes, frameworks, and methodologies to manage IT service delivery. Implement IT processes within an ITSM platform, ensuring best practices, policies, and regulatory compliance. Configure, administer, and maintain an ITSM platform, including security management of user roles and access controls. Lead and provide technical support for ITSM issues; author and maintain documentation on ITSM processes and configurations. Deliver training to end-users and IT staff; integrate ITSM with other IT systems and data sources. Stay current with ITSM platform features and apply enhancements; translate business requirements into technical specifications. Collaborate with stakeholders; support cross-functional project teams; apply Agile methodologies; communicate effectively with customers and team members. Requirements
Conditions of employment
Must be a U.S. citizen Pass a drug screening Pass a background investigation Obtain and maintain Moderate Background Investigation security clearance Obtain and maintain a government-issued credit card May be required to complete a 12-month probationary period Qualifications
MINIMUM QUALIFICATIONS You must meet ALL of the minimum qualifications listed below. Bachelor’s degree in computer science, information systems, or related discipline from an accredited college or university AND At least 7 years of specialized IT experience in ITSM (design, documentation, development, modification, testing, installation, integration, implementation, and support of ITSM software) AND At least 5 years of ServiceNow ITSM experience in development or consulting AND Certifications in: ServiceNow Certified System Administrator; ServiceNow Certified Application Developer DESIRABLE QUALIFICATIONS Advanced degree in IT or related field Proficiency with Microsoft Azure DevOps for Agile projects Experience with Dynamics 365 and Power Platform in Azure; PowerApps integration with Azure services EVALUATION FACTORS
You must meet all evaluation factors. Include major accomplishments in your resume. ITSM framework knowledge and implementation experience Business process analysis for ITSM improvements Experience configuring and supporting ServiceNow ITSM; workflows, reports, automation Experience integrating ServiceNow with external systems and tools; agile SDLC work products You will be disqualified for a zero rating on any evaluation factor. Education
Education must be accredited by a U.S. Department of Education-recognized institution. If education is foreign, provide equivalent evaluation as needed. Additional information
Pay is part of a broad benefits package. USPS OIG benefits include Health, Dental, Vision, Life, Long-Term Care Insurance, Flexible Spending options, and retirement programs. See the PSHB program and other Federal benefits information for details. Flexible work schedules, telework, and employee assistance programs are available. Leave: eleven paid holidays, sick leave, and vacation leave per year depending on service. Required documents
Submit by 11:59 PM EST on closing date (10/14/2025): 1. RESUME
— two-page limit. Include sufficient information to substantiate qualifications. 2. COMPLETE OCCUPATIONAL QUESTIONNAIRE 3. SF-50 4. UPLOAD SUPPORTING DOCUMENTS (Certificates or Licenses, if applicable) Education verification for foreign credentials may be required; provide documentation as needed. How to apply
To apply, complete online application and submit required documents by the closing date. You will need a USAJOBS account to apply. Telephone and status updates will be provided via email and the USAJOBS portal. Important: Resume must not exceed two pages. Complete steps: Apply Online, verify documentation, submit application, and monitor status in USAJOBS. Agency contact information
Email: jobs@uspsoig.gov Address: CIO Chief Information Officer, 1735 N. Lynn Street, Arlington, VA 22209, US Next steps
You will be notified of rating and/or referral after review of your application. Interviews may be conducted. AI tools usage during interviews is not permitted unless used as a reasonable accommodation. Fair and transparent
Federal hiring process guidance includes information on criminal history inquiries, EEO policy, and other required disclosures.
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Responsible for IT Service Management (ITSM) leadership as an IT Specialist – ITSM in the Office of Chief Information Officer (CIO), Arlington, VA. This position is a reassignment/promotion within USPS OIG and is open to current USPS OIG, USPS, USPIS, and Postal Regulatory Commission employees only. Summary: The vacancy is open from 09/29/2025 to 10/14/2025. The announcement may close earlier if 30 applications are received. Salary: $142,488 to $185,234 per year. Pay scale & grade: GG 14. Location: Arlington, VA. Remote work: No. Telework eligibility: Yes—as determined by agency policy. Travel: Occasional. Relocation expenses: No. Appointment type: Permanent. Work schedule: Full-time. Service: Excepted. Promotion potential: 14. Job family: Information Technology Management (2210). Duties
Lead the design, development, and implementation of IT-aligned processes across ITSM (incident, change, problem, service request, etc.). Provide expert advice on ITSM processes, frameworks, and methodologies to manage IT service delivery. Implement IT processes within an ITSM platform, ensuring best practices, policies, and regulatory compliance. Configure, administer, and maintain an ITSM platform, including security management of user roles and access controls. Lead and provide technical support for ITSM issues; author and maintain documentation on ITSM processes and configurations. Deliver training to end-users and IT staff; integrate ITSM with other IT systems and data sources. Stay current with ITSM platform features and apply enhancements; translate business requirements into technical specifications. Collaborate with stakeholders; support cross-functional project teams; apply Agile methodologies; communicate effectively with customers and team members. Requirements
Conditions of employment
Must be a U.S. citizen Pass a drug screening Pass a background investigation Obtain and maintain Moderate Background Investigation security clearance Obtain and maintain a government-issued credit card May be required to complete a 12-month probationary period Qualifications
MINIMUM QUALIFICATIONS You must meet ALL of the minimum qualifications listed below. Bachelor’s degree in computer science, information systems, or related discipline from an accredited college or university AND At least 7 years of specialized IT experience in ITSM (design, documentation, development, modification, testing, installation, integration, implementation, and support of ITSM software) AND At least 5 years of ServiceNow ITSM experience in development or consulting AND Certifications in: ServiceNow Certified System Administrator; ServiceNow Certified Application Developer DESIRABLE QUALIFICATIONS Advanced degree in IT or related field Proficiency with Microsoft Azure DevOps for Agile projects Experience with Dynamics 365 and Power Platform in Azure; PowerApps integration with Azure services EVALUATION FACTORS
You must meet all evaluation factors. Include major accomplishments in your resume. ITSM framework knowledge and implementation experience Business process analysis for ITSM improvements Experience configuring and supporting ServiceNow ITSM; workflows, reports, automation Experience integrating ServiceNow with external systems and tools; agile SDLC work products You will be disqualified for a zero rating on any evaluation factor. Education
Education must be accredited by a U.S. Department of Education-recognized institution. If education is foreign, provide equivalent evaluation as needed. Additional information
Pay is part of a broad benefits package. USPS OIG benefits include Health, Dental, Vision, Life, Long-Term Care Insurance, Flexible Spending options, and retirement programs. See the PSHB program and other Federal benefits information for details. Flexible work schedules, telework, and employee assistance programs are available. Leave: eleven paid holidays, sick leave, and vacation leave per year depending on service. Required documents
Submit by 11:59 PM EST on closing date (10/14/2025): 1. RESUME
— two-page limit. Include sufficient information to substantiate qualifications. 2. COMPLETE OCCUPATIONAL QUESTIONNAIRE 3. SF-50 4. UPLOAD SUPPORTING DOCUMENTS (Certificates or Licenses, if applicable) Education verification for foreign credentials may be required; provide documentation as needed. How to apply
To apply, complete online application and submit required documents by the closing date. You will need a USAJOBS account to apply. Telephone and status updates will be provided via email and the USAJOBS portal. Important: Resume must not exceed two pages. Complete steps: Apply Online, verify documentation, submit application, and monitor status in USAJOBS. Agency contact information
Email: jobs@uspsoig.gov Address: CIO Chief Information Officer, 1735 N. Lynn Street, Arlington, VA 22209, US Next steps
You will be notified of rating and/or referral after review of your application. Interviews may be conducted. AI tools usage during interviews is not permitted unless used as a reasonable accommodation. Fair and transparent
Federal hiring process guidance includes information on criminal history inquiries, EEO policy, and other required disclosures.
#J-18808-Ljbffr