Kalahari Resorts & Conventions
Guest Services Manager
Kalahari Resorts & Conventions, Wisconsin Dells, Wisconsin, United States, 53965
Overview
Kalahari Resorts & Conventions is seeking a
Guest Services Manager . In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge, Emerald Lounge VIP, and potentially valet. You would also work in partnership with the front office manager and the Director of Guest Services to achieve our elevated guest experience results. Identifying and pursuing new business opportunities through prospecting. Be part of a company that, beyond its resorts, is making a difference through its partnership with charity: water to bring clean water to one million people in Africa. At Kalahari, we’re proud to be recognized for our commitment to guests and team members, including Forbes and USA TODAY recognitions. Kalahari Resorts & Conventions
is an equal opportunity employer. Responsibilities
Responsibilities include maintaining resort-wide guest satisfaction standards across front office operations, bell staff, concierge, Emerald Lounge VIP services, and potentially valet, and collaborating with the front office manager and the Director of Guest Services to achieve elevated guest experience results. Identify and pursue new business opportunities through prospecting. Qualifications
You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort. Previous use of a Property Management System. Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager or a large property (over 500 rooms) supervisor. Significant guest resolution, guest conflict, and positive service recovery experience. An attention to detail, organized, forward-thinking, and motivated individual. Experience with scheduling 10 or more associates. Proven experience in teaching others. Someone with a fun and engaging personality Benefits
Our team enjoys a
comprehensive
benefits package, including: Career growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation Health, dental, and vision coverage for full-time associates Employee appreciation events, discounts, and perks at all resorts Education assistance programs to help advance your career Be Part of Something Extraordinary
At Kalahari, we’re proud to be recognized by
Forbes
as one of
America’s Best Midsize Employers
and by
USA TODAY
as the
#1 Best Indoor Water Park . These awards reflect our commitment to both our guests and team members. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact. Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026). Kalahari Resorts & Conventions is an Equal Opportunity Employer.
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Kalahari Resorts & Conventions is seeking a
Guest Services Manager . In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge, Emerald Lounge VIP, and potentially valet. You would also work in partnership with the front office manager and the Director of Guest Services to achieve our elevated guest experience results. Identifying and pursuing new business opportunities through prospecting. Be part of a company that, beyond its resorts, is making a difference through its partnership with charity: water to bring clean water to one million people in Africa. At Kalahari, we’re proud to be recognized for our commitment to guests and team members, including Forbes and USA TODAY recognitions. Kalahari Resorts & Conventions
is an equal opportunity employer. Responsibilities
Responsibilities include maintaining resort-wide guest satisfaction standards across front office operations, bell staff, concierge, Emerald Lounge VIP services, and potentially valet, and collaborating with the front office manager and the Director of Guest Services to achieve elevated guest experience results. Identify and pursue new business opportunities through prospecting. Qualifications
You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort. Previous use of a Property Management System. Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager or a large property (over 500 rooms) supervisor. Significant guest resolution, guest conflict, and positive service recovery experience. An attention to detail, organized, forward-thinking, and motivated individual. Experience with scheduling 10 or more associates. Proven experience in teaching others. Someone with a fun and engaging personality Benefits
Our team enjoys a
comprehensive
benefits package, including: Career growth opportunities with promotion from within 401(k) matching, paid time off, and holiday compensation Health, dental, and vision coverage for full-time associates Employee appreciation events, discounts, and perks at all resorts Education assistance programs to help advance your career Be Part of Something Extraordinary
At Kalahari, we’re proud to be recognized by
Forbes
as one of
America’s Best Midsize Employers
and by
USA TODAY
as the
#1 Best Indoor Water Park . These awards reflect our commitment to both our guests and team members. Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact. Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026). Kalahari Resorts & Conventions is an Equal Opportunity Employer.
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