Infosys
Overview
Infosys is seeking
Branch and field support Engineer . Candidate will be required to travel to different branches of the bank scattered across MN to support end users with IT-related issues. Should drive. Candidate should monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls. Responsibilities
Travel to different branches of the bank scattered across MN to support end users with IT-related issues. Drive to required locations as needed. Monitor network performance and troubleshoot issues; perform routine maintenance on network hardware and software (routers, switches, firewalls). IMAC execution for all EUC hardware and software. EUC Asset Management: managing and maintaining inventory of all hardware in stock room and updating the status in ServiceNow CMDB. Service Management: use ServiceNow ticketing tool to track, monitor, and update tickets. Hardware support: install, configure, and maintain end-user devices (laptops, desktops, tablets, printers; monitors, docking stations). Software support: install, configure, troubleshoot, and fix software as needed. Printer support: install and configure printers at branches and endpoints. Knowledge of IMACD processes for network devices (routers, switches, access points, video conferences, phones, etc.) including physical changes and configuration support. Patch management, vulnerability management: install security patches and apply configurations to remediate vulnerabilities. Network Asset Management: maintain inventory of hardware in stock room and update the ServiceNow CMDB. Knowledge of patching and cabling network devices and configuration support for network devices. Troubleshoot end-user and end-device network issues; knowledge of end-device port configuration. Monitor and manage network performance as part of daily duties. Qualifications
Candidate must be located within
Saint Paul, MN
or be willing to relocate; some travel across MN and the US may be required. Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education. Hands-on experience in EUC and Network support for bank branches. Knowledge of ServiceNow or similar ticketing systems. Ability to travel to multiple bank branches and drive as required. Hardware and software support experience for end-user devices (laptops, desktops, tablets, printers); peripherals like monitors and docking stations. Experience with routers, switches, firewalls, and network device configurations. Patch and vulnerability management experience; ability to apply security configurations (e.g., IOS upgrades, access lists) to remediate vulnerabilities. Preferred Skills
Experience working with remote teams and team-building. Strong communication and analytical skills. Experience in a Global Delivery environment. Benefits
Along with competitive pay, as a full-time Infosys employee you are eligible for: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and employer contributions Paid holidays and Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Must be able to communicate by telephone, email or in person. Travel may be required as per job requirements. EEO/About Us
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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Infosys is seeking
Branch and field support Engineer . Candidate will be required to travel to different branches of the bank scattered across MN to support end users with IT-related issues. Should drive. Candidate should monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls. Responsibilities
Travel to different branches of the bank scattered across MN to support end users with IT-related issues. Drive to required locations as needed. Monitor network performance and troubleshoot issues; perform routine maintenance on network hardware and software (routers, switches, firewalls). IMAC execution for all EUC hardware and software. EUC Asset Management: managing and maintaining inventory of all hardware in stock room and updating the status in ServiceNow CMDB. Service Management: use ServiceNow ticketing tool to track, monitor, and update tickets. Hardware support: install, configure, and maintain end-user devices (laptops, desktops, tablets, printers; monitors, docking stations). Software support: install, configure, troubleshoot, and fix software as needed. Printer support: install and configure printers at branches and endpoints. Knowledge of IMACD processes for network devices (routers, switches, access points, video conferences, phones, etc.) including physical changes and configuration support. Patch management, vulnerability management: install security patches and apply configurations to remediate vulnerabilities. Network Asset Management: maintain inventory of hardware in stock room and update the ServiceNow CMDB. Knowledge of patching and cabling network devices and configuration support for network devices. Troubleshoot end-user and end-device network issues; knowledge of end-device port configuration. Monitor and manage network performance as part of daily duties. Qualifications
Candidate must be located within
Saint Paul, MN
or be willing to relocate; some travel across MN and the US may be required. Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive experience in the specialty in lieu of every year of education. Hands-on experience in EUC and Network support for bank branches. Knowledge of ServiceNow or similar ticketing systems. Ability to travel to multiple bank branches and drive as required. Hardware and software support experience for end-user devices (laptops, desktops, tablets, printers); peripherals like monitors and docking stations. Experience with routers, switches, firewalls, and network device configurations. Patch and vulnerability management experience; ability to apply security configurations (e.g., IOS upgrades, access lists) to remediate vulnerabilities. Preferred Skills
Experience working with remote teams and team-building. Strong communication and analytical skills. Experience in a Global Delivery environment. Benefits
Along with competitive pay, as a full-time Infosys employee you are eligible for: Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and employer contributions Paid holidays and Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Must be able to communicate by telephone, email or in person. Travel may be required as per job requirements. EEO/About Us
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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