Innovative Management Concepts, Inc.
Cisco CUCM Technician - IMC0812
Innovative Management Concepts, Inc., Washington, District of Columbia, us, 20022
Overview
Cisco CUCM Technician - IMC0812 role at Innovative Management Concepts, Inc. (IMC). This role serves as a specialist for enterprise voice, video, and collaboration technologies based on Cisco Unified Communications architecture, providing support and expertise regarding Cisco UC infrastructure within a large-scale federal or enterprise environment. Location and Schedule
Work Location: On-site in Arlington, VA, Monday – Friday, 8:00am to 5:00pm, based upon the needs and direction of the customer. Responsibilities
Maintain Cisco UC solutions, including CUCM, Unity Connection, IM&P, Expressway, Jabber, Webex, and UCCX. Troubleshoot and resolve basic issues involving call routing, SIP trunking, voice gateways (CUBE), and QoS. Provide Tier II/Tier III support and root cause analysis for escalated voice/collaboration issues. Work closely with the Network, AV, Security, and Service Desk teams to ensure end-to-end service delivery and availability. Support the integration of UC systems with Microsoft Teams, Office 365, and enterprise video conferencing platforms. Participate in on-call rotation and after-hours support for scheduled maintenance or urgent outages. Assist with DISA STIG compliance, vulnerability remediation, and RMF reporting for systems under RMF. Other duties as assigned. Qualifications
Associate’s degree from an accredited institution OR, in lieu of a degree: High School diploma plus 2 years of relevant experience. Minimum of 3+ years of experience in a Cisco Unified Call Manager environment. At start date, must possess a CompTIA Security+CE certification in ACTIVE status. At start date, must possess one of the following certifications in ACTIVE status: Cisco Certified Support Technician (CCST) or CompTIA Network+CE. In-depth knowledge of DoD and industry best practices for Cisco telephony systems. Advanced knowledge of Cisco hardware and software including: Cisco 89800 Series Endpoints, Catalyst C9300 switches, Cisco Business Edition 7000 servers, Cisco Call Manager Version 15, Cisco Unity Connection, Cisco Emergency Responder, ESXi 7, AlmaLinux 8. Excellent verbal and written communication skills to support incoming customer support calls and emails. Ability to assist with deployment of Cisco UC endpoints and devices; analytically inclined with attention to detail and accuracy; ability to respond to last-minute requests. Ability to identify and articulate key information efficiently and exercise discretion and independent judgment. Analytical skills to analyze and recommend solutions, build credibility, and improve customer satisfaction. Strong multitasking and time management abilities; ability to work in a fast-paced ITIL environment; support team processes in cross-functional teams. U.S. Citizenship is required for this government contract position. Current DoD Secret security clearance required day one and prior to entry on duty. Desired Qualifications and Skills
Bachelor’s degree from an accredited institution (desirable). Cisco Certified Network Associate (CCNA) certification (desirable). Essential Duties and Responsibilities
Maintain Cisco UC solutions and related components (CUCM, Unity Connection, IM&P, Expressway, Jabber, Webex, UCCX). Troubleshoot and resolve issues related to call routing, SIP trunking, voice gateways (CUBE), and QoS. Provide Tier II/Tier III support and root cause analysis for escalated issues. Collaborate with Network, AV, Security, and Service Desk teams to ensure end-to-end service delivery. Support UC system integrations with Microsoft Teams, Office 365, and enterprise video platforms. Participate in on-call rotation and after-hours support for maintenance or outages. Assist with DISA STIG compliance and RMF reporting. Other duties as assigned. Salary and Benefits Information
Please see the salary information at the top of this document. Salaries are based on experience, location, and contractual requirements. For more information about IMC’s benefits, visit www.imcva.com/about-imc/careers. Background Information
Innovative Management Concepts, Inc. (IMC) is a Service-Disabled Veteran-Owned Small Business providing IT services to government and commercial customers. IMC holds ISO certifications and is CMMC Level 2 compliant. Additional details about IMC are available at www.imcva.com. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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Cisco CUCM Technician - IMC0812 role at Innovative Management Concepts, Inc. (IMC). This role serves as a specialist for enterprise voice, video, and collaboration technologies based on Cisco Unified Communications architecture, providing support and expertise regarding Cisco UC infrastructure within a large-scale federal or enterprise environment. Location and Schedule
Work Location: On-site in Arlington, VA, Monday – Friday, 8:00am to 5:00pm, based upon the needs and direction of the customer. Responsibilities
Maintain Cisco UC solutions, including CUCM, Unity Connection, IM&P, Expressway, Jabber, Webex, and UCCX. Troubleshoot and resolve basic issues involving call routing, SIP trunking, voice gateways (CUBE), and QoS. Provide Tier II/Tier III support and root cause analysis for escalated voice/collaboration issues. Work closely with the Network, AV, Security, and Service Desk teams to ensure end-to-end service delivery and availability. Support the integration of UC systems with Microsoft Teams, Office 365, and enterprise video conferencing platforms. Participate in on-call rotation and after-hours support for scheduled maintenance or urgent outages. Assist with DISA STIG compliance, vulnerability remediation, and RMF reporting for systems under RMF. Other duties as assigned. Qualifications
Associate’s degree from an accredited institution OR, in lieu of a degree: High School diploma plus 2 years of relevant experience. Minimum of 3+ years of experience in a Cisco Unified Call Manager environment. At start date, must possess a CompTIA Security+CE certification in ACTIVE status. At start date, must possess one of the following certifications in ACTIVE status: Cisco Certified Support Technician (CCST) or CompTIA Network+CE. In-depth knowledge of DoD and industry best practices for Cisco telephony systems. Advanced knowledge of Cisco hardware and software including: Cisco 89800 Series Endpoints, Catalyst C9300 switches, Cisco Business Edition 7000 servers, Cisco Call Manager Version 15, Cisco Unity Connection, Cisco Emergency Responder, ESXi 7, AlmaLinux 8. Excellent verbal and written communication skills to support incoming customer support calls and emails. Ability to assist with deployment of Cisco UC endpoints and devices; analytically inclined with attention to detail and accuracy; ability to respond to last-minute requests. Ability to identify and articulate key information efficiently and exercise discretion and independent judgment. Analytical skills to analyze and recommend solutions, build credibility, and improve customer satisfaction. Strong multitasking and time management abilities; ability to work in a fast-paced ITIL environment; support team processes in cross-functional teams. U.S. Citizenship is required for this government contract position. Current DoD Secret security clearance required day one and prior to entry on duty. Desired Qualifications and Skills
Bachelor’s degree from an accredited institution (desirable). Cisco Certified Network Associate (CCNA) certification (desirable). Essential Duties and Responsibilities
Maintain Cisco UC solutions and related components (CUCM, Unity Connection, IM&P, Expressway, Jabber, Webex, UCCX). Troubleshoot and resolve issues related to call routing, SIP trunking, voice gateways (CUBE), and QoS. Provide Tier II/Tier III support and root cause analysis for escalated issues. Collaborate with Network, AV, Security, and Service Desk teams to ensure end-to-end service delivery. Support UC system integrations with Microsoft Teams, Office 365, and enterprise video platforms. Participate in on-call rotation and after-hours support for maintenance or outages. Assist with DISA STIG compliance and RMF reporting. Other duties as assigned. Salary and Benefits Information
Please see the salary information at the top of this document. Salaries are based on experience, location, and contractual requirements. For more information about IMC’s benefits, visit www.imcva.com/about-imc/careers. Background Information
Innovative Management Concepts, Inc. (IMC) is a Service-Disabled Veteran-Owned Small Business providing IT services to government and commercial customers. IMC holds ISO certifications and is CMMC Level 2 compliant. Additional details about IMC are available at www.imcva.com. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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