Baltimore County
Operations Manager (Housing and Community Development) Non-Merit
Baltimore County, Towson, Maryland, United States, 21286
Overview
This is a Non-Merit vacancy in the Department of Housing and Community Development (DHCD). Regular Schedule: 34 hours per week. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination described below. Current and future vacancies in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested candidates must apply at this time. Note: Applicants should include all promotions and changes in job duties due to reclassification as separate work experience on the application, with dates of promotions and reclassifications. Failure to complete all fields of the Work Experience section may result in the application not being considered. A resume will not be considered in determining qualifications for a position; applicants selected for an interview may provide a resume at that time. You must attach transcript(s) or license(s) to your application (unofficial copies are acceptable). Failure to submit proof of licenses, certifications and education will result in your application not being considered. Proof must be submitted with each application. Definition of Responsibility: Under the direction of the Deputy Director of the DHCD, this role performs comprehensive administrative functions and manages services to ensure efficient operation of the office. The position acts as a liaison between DHCD and internal and external staff and provides administrative support to the Deputy Director. Essential Duties
Operate the front desk and manage client and public relations in the reception area or via phone or email. Manage day-to-day operations of the department and office logistics, including client relations, facilities, IT support, vendor management, and special projects as assigned. Assist with payroll processes, including collecting and reviewing timesheets for accuracy and compliance with Baltimore County policies and procedures, under the direction of human resources. Assist with Baltimore County’s single audit in coordination with DHCD HR and DHCD Fiscal. Serve as primary contact for inventory management and procurement within budget, coordinating with DHCD Fiscal. Serve as primary contact for property management and general office maintenance, including periodic cleanouts of relevant areas. Create and implement department-wide operational strategies, plans and procedures in accordance with County policies and applicable laws. Oversee Record Retention Policy to ensure compliance and recommend system enhancements. Assist DHCD HR with Succession Planning by creating a central repository for DHCD procedures and policies on a SharePoint site. Support the Deputy Director with the COOP Plan by maintaining updated evacuation procedures. Uphold safety and create incident reports in collaboration with DHCD HR; provide safety training on office procedures and regulations. Manage conference room calendars and resolve scheduling conflicts. Maintain and update email distribution lists and staff phone directory; manage mail and deliveries and communicate processes for staff to pick up large items. Maintain and update the master floorplan and seating chart for the department. Coordinate department-wide virtual monthly meetings and in-person annual staff meetings. Coordinate new employee onboarding with DHCD HR and the hiring manager; provide training on office procedures. Coordinate in-house activities and employee engagement events to boost morale and inclusion. Provide support at community meetings, such as County Budget Hearings and other agency tabling events. Examples of Other Duties
May represent the department at hearings or on committees as needed. Perform other related duties as required. Required Qualifications
Graduation from an accredited college or university with a bachelor’s degree, preferably in business, public administration, or a related field. Must have 2+ years of professional experience in operational management and administration. Additional professional or administrative experience may be substituted for the education on a year-for-year basis corresponding to graduation from a four-year college or university. Knowledge, Skills, and Abilities (Entry Level)
Knowledge of public administration and governance principles. Excellent organizational, communication, and project management skills. Proficiency in office software and administrative principles. Ability to apply Baltimore County personnel laws, rules, regulations, policies, procedures, and memoranda of understanding. Skill in evaluating and revising operations in response to change. Strong interpersonal and communication skills; ability to work effectively with diverse constituencies. Ability to establish and maintain effective working relationships and to manage multiple tasks with attention to detail. Ability to handle confidential material with discretion. Proof of Licenses, Certifications, and Education
Applicants must submit proof of licenses, certifications, and education beyond high school. Transcripts or diplomas must show the major field of study. Copies and unofficial transcripts are acceptable and must be submitted with each application. Proof of Degree Equivalency
Applicants with a degree from outside the United States must submit degree equivalence documentation from World Education Services, Inc. (wes.org). Mail or deliver documents to: ATTN: Operations Manager (Housing and Community Development) Non-Merit, Office of Human Resources, Baltimore County Government, 308 Allegheny Ave., Towson, MD 21204. You must attach your transcript(s) or license(s) to your application. Unofficial copies are acceptable. Examination Procedure
Applicants will be qualified based on an evaluation of training and experience as stated on the application, including answers to supplemental questions. Applicants must clearly state dates and duties of past and present experience for evaluation purposes. Physical and Environmental Conditions
The work is essentially sedentary but may include operation of office equipment and occasional walking or other limited physical activities. This position is not a hybrid position and requires 100% in office. Employment Background Investigation
Applicants selected for employment must successfully complete an employment investigation, including criminal background, education, and fingerprint checks.
#J-18808-Ljbffr
This is a Non-Merit vacancy in the Department of Housing and Community Development (DHCD). Regular Schedule: 34 hours per week. Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan. A list of eligible applicants will be established based on the examination described below. Current and future vacancies in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants. All interested candidates must apply at this time. Note: Applicants should include all promotions and changes in job duties due to reclassification as separate work experience on the application, with dates of promotions and reclassifications. Failure to complete all fields of the Work Experience section may result in the application not being considered. A resume will not be considered in determining qualifications for a position; applicants selected for an interview may provide a resume at that time. You must attach transcript(s) or license(s) to your application (unofficial copies are acceptable). Failure to submit proof of licenses, certifications and education will result in your application not being considered. Proof must be submitted with each application. Definition of Responsibility: Under the direction of the Deputy Director of the DHCD, this role performs comprehensive administrative functions and manages services to ensure efficient operation of the office. The position acts as a liaison between DHCD and internal and external staff and provides administrative support to the Deputy Director. Essential Duties
Operate the front desk and manage client and public relations in the reception area or via phone or email. Manage day-to-day operations of the department and office logistics, including client relations, facilities, IT support, vendor management, and special projects as assigned. Assist with payroll processes, including collecting and reviewing timesheets for accuracy and compliance with Baltimore County policies and procedures, under the direction of human resources. Assist with Baltimore County’s single audit in coordination with DHCD HR and DHCD Fiscal. Serve as primary contact for inventory management and procurement within budget, coordinating with DHCD Fiscal. Serve as primary contact for property management and general office maintenance, including periodic cleanouts of relevant areas. Create and implement department-wide operational strategies, plans and procedures in accordance with County policies and applicable laws. Oversee Record Retention Policy to ensure compliance and recommend system enhancements. Assist DHCD HR with Succession Planning by creating a central repository for DHCD procedures and policies on a SharePoint site. Support the Deputy Director with the COOP Plan by maintaining updated evacuation procedures. Uphold safety and create incident reports in collaboration with DHCD HR; provide safety training on office procedures and regulations. Manage conference room calendars and resolve scheduling conflicts. Maintain and update email distribution lists and staff phone directory; manage mail and deliveries and communicate processes for staff to pick up large items. Maintain and update the master floorplan and seating chart for the department. Coordinate department-wide virtual monthly meetings and in-person annual staff meetings. Coordinate new employee onboarding with DHCD HR and the hiring manager; provide training on office procedures. Coordinate in-house activities and employee engagement events to boost morale and inclusion. Provide support at community meetings, such as County Budget Hearings and other agency tabling events. Examples of Other Duties
May represent the department at hearings or on committees as needed. Perform other related duties as required. Required Qualifications
Graduation from an accredited college or university with a bachelor’s degree, preferably in business, public administration, or a related field. Must have 2+ years of professional experience in operational management and administration. Additional professional or administrative experience may be substituted for the education on a year-for-year basis corresponding to graduation from a four-year college or university. Knowledge, Skills, and Abilities (Entry Level)
Knowledge of public administration and governance principles. Excellent organizational, communication, and project management skills. Proficiency in office software and administrative principles. Ability to apply Baltimore County personnel laws, rules, regulations, policies, procedures, and memoranda of understanding. Skill in evaluating and revising operations in response to change. Strong interpersonal and communication skills; ability to work effectively with diverse constituencies. Ability to establish and maintain effective working relationships and to manage multiple tasks with attention to detail. Ability to handle confidential material with discretion. Proof of Licenses, Certifications, and Education
Applicants must submit proof of licenses, certifications, and education beyond high school. Transcripts or diplomas must show the major field of study. Copies and unofficial transcripts are acceptable and must be submitted with each application. Proof of Degree Equivalency
Applicants with a degree from outside the United States must submit degree equivalence documentation from World Education Services, Inc. (wes.org). Mail or deliver documents to: ATTN: Operations Manager (Housing and Community Development) Non-Merit, Office of Human Resources, Baltimore County Government, 308 Allegheny Ave., Towson, MD 21204. You must attach your transcript(s) or license(s) to your application. Unofficial copies are acceptable. Examination Procedure
Applicants will be qualified based on an evaluation of training and experience as stated on the application, including answers to supplemental questions. Applicants must clearly state dates and duties of past and present experience for evaluation purposes. Physical and Environmental Conditions
The work is essentially sedentary but may include operation of office equipment and occasional walking or other limited physical activities. This position is not a hybrid position and requires 100% in office. Employment Background Investigation
Applicants selected for employment must successfully complete an employment investigation, including criminal background, education, and fingerprint checks.
#J-18808-Ljbffr