GameStop
Full Time Assistant Store Manager (Store 3403)
GameStop, Minneapolis, Minnesota, United States, 55400
Overview
Full Time Assistant Store Manager (Store 3403) – GameStop Join to apply for the Full Time Assistant Store Manager (Store 3403) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Process guest purchases/returns accurately using the POS system, including giving correct changes, providing receipts, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate and in a timely and professional manner. Promote GameStop\'s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards loyalty program). Assist the Store Manager with setting guest service expectations and training for store associates, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, address unsatisfactory performance, and ensure alignment with guest service expectations. Provide timely recognition and feedback to associates and input feedback into the Workday/HR system in partnership with the Store Manager. Ensure onboarding, job training, and compliance training are completed prior to opening/closing shifts; promote knowledge of policies, inventory control, loss prevention, safety, financials, and ethics. Schedule store associates to follow scheduling guidelines; supervise staffing to maintain guest service at optimum levels. Approve payroll, manage time off requests, and verify compensation for time worked. Maintain a clean, organized store and ensure all fixtures/equipment are in working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager. Support achieving sales, profit, and shrink goals and complete administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Balance, reconcile, and close daily transactions; manage cash and bank deposits per guidelines. Verify shipments, record discrepancies, and conduct inventories as needed. Process defectives/recalls and stock pulls accurately; label boxes with packing lists. Maintain associate and guest safety; report injuries per guidelines. Maintain store records/files and keep manuals up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication; English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and both independently and in a team. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate POS system; basic math and alphabetizing skills. Complete required paperwork properly; follow instructions; execute financial tasks per policy. Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Manage pressure, be a problem solver; reliable and trustworthy; able to work alone; stand/move for extended periods. Ability to lift up to 30 lbs and perform physical requirements; may require onboarding understanding of military ranks for stores located on military bases.
Job descriptions are subject to change at any time based on business needs; GameStop is an equal employment opportunity employer and provides reasonable accommodations as required by law.
This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY.
Pay $13.88 - $17.88
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Retail
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Full Time Assistant Store Manager (Store 3403) – GameStop Join to apply for the Full Time Assistant Store Manager (Store 3403) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Process guest purchases/returns accurately using the POS system, including giving correct changes, providing receipts, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate issues to the Store Manager when appropriate and in a timely and professional manner. Promote GameStop\'s guest benefits (e.g., new title reservations program, trade-in program, Pro Rewards loyalty program). Assist the Store Manager with setting guest service expectations and training for store associates, including company/store policies, procedures, practices, and guidelines. Observe associate performance, provide feedback, address unsatisfactory performance, and ensure alignment with guest service expectations. Provide timely recognition and feedback to associates and input feedback into the Workday/HR system in partnership with the Store Manager. Ensure onboarding, job training, and compliance training are completed prior to opening/closing shifts; promote knowledge of policies, inventory control, loss prevention, safety, financials, and ethics. Schedule store associates to follow scheduling guidelines; supervise staffing to maintain guest service at optimum levels. Approve payroll, manage time off requests, and verify compensation for time worked. Maintain a clean, organized store and ensure all fixtures/equipment are in working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; communicate concerns to the Store Manager. Support achieving sales, profit, and shrink goals and complete administrative duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Balance, reconcile, and close daily transactions; manage cash and bank deposits per guidelines. Verify shipments, record discrepancies, and conduct inventories as needed. Process defectives/recalls and stock pulls accurately; label boxes with packing lists. Maintain associate and guest safety; report injuries per guidelines. Maintain store records/files and keep manuals up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication; English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and both independently and in a team. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate POS system; basic math and alphabetizing skills. Complete required paperwork properly; follow instructions; execute financial tasks per policy. Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability. Manage pressure, be a problem solver; reliable and trustworthy; able to work alone; stand/move for extended periods. Ability to lift up to 30 lbs and perform physical requirements; may require onboarding understanding of military ranks for stores located on military bases.
Job descriptions are subject to change at any time based on business needs; GameStop is an equal employment opportunity employer and provides reasonable accommodations as required by law.
This position accepts applications on an ongoing basis. Candidates should express interest by clicking APPLY.
Pay $13.88 - $17.88
Seniority level Mid-Senior level
Employment type Full-time
Job function Sales and Business Development
Industries Retail
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