Guest Relations Manager

Opening Fall 2025, Hotel Phoenix stands at the heart of one of Downtown Atlanta’s most ambitious developments. As Centennial Yards’ premier hotel, modern luxury blends seamlessly with Atlanta’s rich culture and warm Southern hospitality. With thoughtfully designed accommodations, elevated dining, a vibrant outdoor pool and event lawn, and over 15,000 square feet of versatile event space, the hotel serves as a dynamic destination for both travelers and locals. Ideally located across from Mercedes-Benz Stadium and within walking distance of the Georgia World Congress Center, Centennial Olympic Park and Castlebury Hill, the iconic property puts you in the heart of the city. Role Description This is a full-time, on-site Guest Relations Manager role located in the Atlanta Metropolitan Area. The Guest Relations Manager will be responsible for ensuring excellent customer service and satisfaction, managing guest relations, and handling guest inquiries and complaints. The role also involves training staff in guest relations and communication best practices. Will assist overseeing bell staff and concierge agents. Qualifications Guest Relations and Customer Service skills Hotel experience is a MUST Experience in Training staff Strong problem-solving abilities Ability to work independently and as part of a team Previous experience in hospitality or related field is a plus Bachelor's degree in Hospitality, Business Administration, or related field Seniority level : Entry level Employment type : Full-time Job function : Management Industry : Hotels and Motels

#J-18808-Ljbffr