Air Transport Services Group, Inc.
ATSG IS TECH ANALYST
Air Transport Services Group, Inc., Wilmington, Ohio, United States, 45177
Overview
ATSG IS TECH ANALYST at Air Transport Services Group, Inc. Position information and application details appear publicly here. Responsibilities
Desktop/laptop tech support (Mac and PC) Support Windows 10/11 operating systems IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support as needed May provide executive user support May need to be available to provide support at other end user locations as needed Other duties as assigned Essential Duties And Responsibilities
Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Support Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support as needed May provide executive user support Various other tasks associated with deskside services May need to be available to provide support at other end user locations as needed Other duties as assigned Skills And Abilities
Customer focused Personal accountability for results Detail oriented Strong analytical and troubleshooting skills Minimum of 2 years’ technical experience in providing Deskside or helpdesk Support PC hardware repair (Dell/HP), Windows system support, OS X Support Software installation/troubleshooting Performing Tech Refresh Mobile device support (iOS/iPhone/iPads/Android) – excluding warranty hardware repair Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries: Airlines and Aviation
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ATSG IS TECH ANALYST at Air Transport Services Group, Inc. Position information and application details appear publicly here. Responsibilities
Desktop/laptop tech support (Mac and PC) Support Windows 10/11 operating systems IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support as needed May provide executive user support May need to be available to provide support at other end user locations as needed Other duties as assigned Essential Duties And Responsibilities
Supporting IT equipment in large corporate environment Desktop/laptop tech support (Mac and PC) Support Windows 10/11 operating systems Support mobile devices, printers, scanners, wireless, VPN, etc. IMAC Support - IT equipment Install/Move/Add/Change Maintain repairs, spare parts, and components Research and troubleshoot problems Maintain system configurations and documentation Track and resolve customer incidents and requests through the ticketing tool Troubleshoot and resolve hardware and software issues for Windows devices Backup, restoration, and migration of user data Smart Hands support with networking, server, and telecommunications technologies Printer and peripheral device support Inventory management of IT assets including asset auditing Ability to research and follow appropriate KB articles Ability to work on-call and other after-hours support as needed May provide executive user support Various other tasks associated with deskside services May need to be available to provide support at other end user locations as needed Other duties as assigned Skills And Abilities
Customer focused Personal accountability for results Detail oriented Strong analytical and troubleshooting skills Minimum of 2 years’ technical experience in providing Deskside or helpdesk Support PC hardware repair (Dell/HP), Windows system support, OS X Support Software installation/troubleshooting Performing Tech Refresh Mobile device support (iOS/iPhone/iPads/Android) – excluding warranty hardware repair Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries: Airlines and Aviation
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