PrimeWay Federal Credit Union
Overview
Fraud Manager role at PrimeWay Federal Credit Union Department and Reporting
Department:
Risk Management Reports To:
SVP, Dir. of Risk Mgmnt Employment Details
Employment Status:
Full-Time Classification:
Exempt Position Summary
The Fraud Manager's role is to lead and manage the organization’s fraud risk program by directing investigations, identifying emerging threats, and collaborating across departments to design, test, and refine mitigation strategies that adapt to evolving risks—safeguarding members, employees, and organizational assets. This individual is also expected to utilize existing knowledge and industry resources to find creative solutions to resolve claims. Values and Approach
The ideal candidate will reflect PrimeWay’s C.A.R.I.N.G values and help realize the vision of creating “A place where people love to work and love to do business.” The Fraud Manager will leverage strong communication skills to interact with business partners and members regarding loss prevention efforts, promote a culture of compliance and risk management with balanced risk taking, and ensure monitoring is in place to identify process breakdowns and recommend improvements. The candidate should be self-directed, motivated to meet objectives and timelines, and adaptable to shifting priorities. Responsibilities
Perform transaction reviews using Verafin FRAML, Checksystems, Keystone, SharePoint, Pulse and other department databases. Monitor alert queues, member claims, and reports daily; make outbound calls to verify activity and update members on claims status. Maintain knowledge of applicable card brand and Federal Regulatory rules and regulations, including merchant settlement, dispute resolution, and chargeback management and compliance. Review and monitor all fraud-related credit and debit card reports, alerts, and notices to identify common purchase point origination. Track and report the effectiveness of existing fraud rules with monthly statistics. Submit bond claims to insurance company for card losses when required. Provide members with information regarding account status, requests, payments, rights, and obligations. Assist with creating processes that promote security, loss prevention, and operational efficiency. Provide Branch, Contact Center, and member support during scheduled hours to provide transaction approvals and overrides/denials based on data within guidelines. Serve as backup in compliance operations regarding money laundering, cash aggregate reports, CTRs, SARs and FinCEN 314(a). Perform other duties as assigned. Qualifications
Knowledge and Skills
Understanding of laws and regulations related to financial institutions (e.g., Fair Credit Reporting, Privacy, AML, Funds Availability, EFT Acts). Knowledge of Teller Line and front office functions. Strong research and investigative techniques; knowledge of legal implications. Excellent communication and interpersonal skills; ability to handle tense discussions with members and third parties. Abilities
Handle personal and sensitive information with tact and confidentiality. Maintain composure under pressure and resist intimidation. Meet deadlines with accuracy to avoid financial loss. Collaborate effectively as part of a team. Work under stress and remain persistent. Experience
Five or more years of banking or financial services experience in a bank or credit union. Education
Bachelor’s Degree preferred or a combination of experience and education sufficient to perform job functions. ADA Requirements
Perform primarily sedentary work; ability to lift up to 5 lbs; capable of climbing/descending stairs in emergencies; operate standard office equipment; work on a computer for 6-8 hours per day; extended hours may be required; regular, reliable attendance is expected. Additional
Seniority level: Mid-Senior level Employment type: Full-time Job function: Finance and Sales
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Fraud Manager role at PrimeWay Federal Credit Union Department and Reporting
Department:
Risk Management Reports To:
SVP, Dir. of Risk Mgmnt Employment Details
Employment Status:
Full-Time Classification:
Exempt Position Summary
The Fraud Manager's role is to lead and manage the organization’s fraud risk program by directing investigations, identifying emerging threats, and collaborating across departments to design, test, and refine mitigation strategies that adapt to evolving risks—safeguarding members, employees, and organizational assets. This individual is also expected to utilize existing knowledge and industry resources to find creative solutions to resolve claims. Values and Approach
The ideal candidate will reflect PrimeWay’s C.A.R.I.N.G values and help realize the vision of creating “A place where people love to work and love to do business.” The Fraud Manager will leverage strong communication skills to interact with business partners and members regarding loss prevention efforts, promote a culture of compliance and risk management with balanced risk taking, and ensure monitoring is in place to identify process breakdowns and recommend improvements. The candidate should be self-directed, motivated to meet objectives and timelines, and adaptable to shifting priorities. Responsibilities
Perform transaction reviews using Verafin FRAML, Checksystems, Keystone, SharePoint, Pulse and other department databases. Monitor alert queues, member claims, and reports daily; make outbound calls to verify activity and update members on claims status. Maintain knowledge of applicable card brand and Federal Regulatory rules and regulations, including merchant settlement, dispute resolution, and chargeback management and compliance. Review and monitor all fraud-related credit and debit card reports, alerts, and notices to identify common purchase point origination. Track and report the effectiveness of existing fraud rules with monthly statistics. Submit bond claims to insurance company for card losses when required. Provide members with information regarding account status, requests, payments, rights, and obligations. Assist with creating processes that promote security, loss prevention, and operational efficiency. Provide Branch, Contact Center, and member support during scheduled hours to provide transaction approvals and overrides/denials based on data within guidelines. Serve as backup in compliance operations regarding money laundering, cash aggregate reports, CTRs, SARs and FinCEN 314(a). Perform other duties as assigned. Qualifications
Knowledge and Skills
Understanding of laws and regulations related to financial institutions (e.g., Fair Credit Reporting, Privacy, AML, Funds Availability, EFT Acts). Knowledge of Teller Line and front office functions. Strong research and investigative techniques; knowledge of legal implications. Excellent communication and interpersonal skills; ability to handle tense discussions with members and third parties. Abilities
Handle personal and sensitive information with tact and confidentiality. Maintain composure under pressure and resist intimidation. Meet deadlines with accuracy to avoid financial loss. Collaborate effectively as part of a team. Work under stress and remain persistent. Experience
Five or more years of banking or financial services experience in a bank or credit union. Education
Bachelor’s Degree preferred or a combination of experience and education sufficient to perform job functions. ADA Requirements
Perform primarily sedentary work; ability to lift up to 5 lbs; capable of climbing/descending stairs in emergencies; operate standard office equipment; work on a computer for 6-8 hours per day; extended hours may be required; regular, reliable attendance is expected. Additional
Seniority level: Mid-Senior level Employment type: Full-time Job function: Finance and Sales
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