MSU Federal Credit Union
Overview
Under general direction from the VP of Fraud Prevention and BSA, the Card Fraud Manager is responsible for supervising the operations of the fraud prevention program at the Credit Union, as it relates to card fraud. This includes supervision of employees, tasks and projects within the Card Fraud Team, collaboratively with the Account Fraud Manager for the Fraud Prevention Department, and in accordance with the Credit Union’s mission statement, values and strategic plan. This position ensures that fraud situations, including claims and losses, are promptly and properly worked in compliance with the Credit Union’s policies, procedures and guidelines. This position monitors department service levels while working on cross-functional teams to develop and implement policies, strategies and processes for minimizing the risk of loss from fraud, abuse and compliance violations.
Work Location This position is a hybrid working arrangement. Expectation is to be onsite a minimum of 2-3 days per week at our Headquarters in East Lansing, MI.
Schedule Monday-Friday 8:30am-5:00pm Eastern Standard Time; flexibility to support team/answer questions during standard branch hours as needed.
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Benefits
100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
401(k) with a company match
Tuition Reimbursement
Up to 12 Weeks of Paid Parental Leave
Essential Duties and Responsibilities Level I
Directly supervise the Card Fraud Team by carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
Escalate identified fraud trends and instances in a timely manner to the appropriate leadership and teams for communication to the organization and to affected members.
Coach and mentor employees, including establishing goals and objectives, providing feedback on investigative efforts and performance; maintain a regular schedule of periodic coaching sessions and quarterly career development meetings.
Develop and implement strategies designed to minimize fraud losses, increase operational efficiencies, and ensure ongoing compliance with laws and regulations.
Responsible for maintaining current systems, fraud technology, alerts, and reporting while identifying gaps in efficiency and potential solutions.
Report monthly, yearly and year-over-year departmental statistics for reporting to the board, management, and regulatory authorities, creating unique reports to define trends, anticipate problems and find proactive solutions.
Oversee the card fraud rules in place for efficacy, updating, and reporting.
Stay up-to-date with fraud trends, economic conditions, products, services, and Credit Union initiatives to maintain adequate knowledge of the financial services industry and the Credit Union.
Provide input into the Fraud Prevention Department’s relevant policies and procedures, annual budget and strategic plan for submission to senior management.
Maintain compliance with Federal and State laws and regulations, in addition to Credit Union policies and guidelines; ensure employees receive necessary training to comply with applicable requirements.
Foster and promote a culture of risk awareness and accountability. Adhere to internal controls and procedures to safeguard assets, prevent fraud, and maintain integrity of credit union operations.
Perform other duties as assigned.
Senior Level
Demonstrate a holistic understanding of fraud, related regulations and compliance, and processes to support investigations, oversee department operations, and advance the Credit Union’s overall fraud program.
Lead external fraud peer groups and collaborate effectively with partnering financial institutions and law enforcement.
Present fraud training and education to external partners and community members.
Develop and implement enterprise-wide business solutions that improve the Credit Union’s ability to mitigate risks.
Implement fraud mitigation strategies in response to fraud trends or spikes that develop and escalate rapidly, effectively leveraging employees, technology, and other resources, while communicating appropriately.
Develop and maintain model governance procedures, perform model analysis, and implement changes to models used in Fraud Prevention according to model management policies.
Job Requirements Level I
Bachelor's Degree with a concentration in criminal justice, financial crimes, or other business-related field preferred; In lieu of degree, a minimum of five years of experience in financial crimes or fraud investigation, including a minimum of three years of leadership experience, is required.
Completion or active pursuit of a fraud-related certification program, such as IAFCI, CFE and CFCS is required.
Prior experience in a financial institution or similar industry in work related to fraud prevention, financial crimes, or other related role is preferred.
Prior experience leading others formally or informally is required; or completion of one of the Credit Union’s leadership programs in lieu of experience.
Senior Level
Formal leadership experience managing a team within a financial institution or similar industry directly related to fraud prevention and/or financial crimes is required.
Competencies
Core Competencies: Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate.
Leadership Competencies: Lead Self, Lead Others, Lead Outcomes.
Functional Competencies:
Digital Literacy: Adopts, effectively uses, and champions new technology. Understands and shares technological information used within the position.
Systems Knowledge: Demonstrates knowledge of financial services and fraud programs and applications, and successfully navigates these systems.
Time Management: Manages time and resources to ensure that work is completed efficiently.
Initiative: Takes proactive action to accomplish work goals.
Change Management: Adapts to change and helps others adapt; communicates the why behind changes.
Data Analysis: Analyzes data and communicates insights and actionable recommendations.
Resourcefulness: Creatively copes with difficult situations and constraints.
Detail Oriented: Ensures information is complete and accurate.
Project Management: Knowledge of project frameworks and lifecycle.
Conflict Management: Manages conflicts effectively.
Physical Demands and Work Environment
May be required to remain stationary for extended periods.
Ability to operate standard office technology and computer equipment.
Occasionally needs to move about inside an office area.
Exposure to potentially hazardous conditions, e.g. robbery; receives detailed instructions to minimize exposure.
Hybrid or onsite working arrangements.
Disclaimer
Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
MSUFCU is an affirmative-action, equal-opportunity employer.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
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Work Location This position is a hybrid working arrangement. Expectation is to be onsite a minimum of 2-3 days per week at our Headquarters in East Lansing, MI.
Schedule Monday-Friday 8:30am-5:00pm Eastern Standard Time; flexibility to support team/answer questions during standard branch hours as needed.
An offer of employment with MSU Federal Credit Union and affiliates is contingent upon the agreed work arrangement (onsite/hybrid/remote) and work location. MSU Federal Credit Union may or may not be able to accommodate temporary or permanent changes to work arrangements or allow employment outside the city and/or state of residency in which the new hire resides at the time of offered employment.
Benefits
100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
Up to 26 days of PTO within your first year, as well as Volunteer Time Off & 11 Paid Holidays
401(k) with a company match
Tuition Reimbursement
Up to 12 Weeks of Paid Parental Leave
Essential Duties and Responsibilities Level I
Directly supervise the Card Fraud Team by carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and coaching employees; addressing complaints and resolving problems.
Escalate identified fraud trends and instances in a timely manner to the appropriate leadership and teams for communication to the organization and to affected members.
Coach and mentor employees, including establishing goals and objectives, providing feedback on investigative efforts and performance; maintain a regular schedule of periodic coaching sessions and quarterly career development meetings.
Develop and implement strategies designed to minimize fraud losses, increase operational efficiencies, and ensure ongoing compliance with laws and regulations.
Responsible for maintaining current systems, fraud technology, alerts, and reporting while identifying gaps in efficiency and potential solutions.
Report monthly, yearly and year-over-year departmental statistics for reporting to the board, management, and regulatory authorities, creating unique reports to define trends, anticipate problems and find proactive solutions.
Oversee the card fraud rules in place for efficacy, updating, and reporting.
Stay up-to-date with fraud trends, economic conditions, products, services, and Credit Union initiatives to maintain adequate knowledge of the financial services industry and the Credit Union.
Provide input into the Fraud Prevention Department’s relevant policies and procedures, annual budget and strategic plan for submission to senior management.
Maintain compliance with Federal and State laws and regulations, in addition to Credit Union policies and guidelines; ensure employees receive necessary training to comply with applicable requirements.
Foster and promote a culture of risk awareness and accountability. Adhere to internal controls and procedures to safeguard assets, prevent fraud, and maintain integrity of credit union operations.
Perform other duties as assigned.
Senior Level
Demonstrate a holistic understanding of fraud, related regulations and compliance, and processes to support investigations, oversee department operations, and advance the Credit Union’s overall fraud program.
Lead external fraud peer groups and collaborate effectively with partnering financial institutions and law enforcement.
Present fraud training and education to external partners and community members.
Develop and implement enterprise-wide business solutions that improve the Credit Union’s ability to mitigate risks.
Implement fraud mitigation strategies in response to fraud trends or spikes that develop and escalate rapidly, effectively leveraging employees, technology, and other resources, while communicating appropriately.
Develop and maintain model governance procedures, perform model analysis, and implement changes to models used in Fraud Prevention according to model management policies.
Job Requirements Level I
Bachelor's Degree with a concentration in criminal justice, financial crimes, or other business-related field preferred; In lieu of degree, a minimum of five years of experience in financial crimes or fraud investigation, including a minimum of three years of leadership experience, is required.
Completion or active pursuit of a fraud-related certification program, such as IAFCI, CFE and CFCS is required.
Prior experience in a financial institution or similar industry in work related to fraud prevention, financial crimes, or other related role is preferred.
Prior experience leading others formally or informally is required; or completion of one of the Credit Union’s leadership programs in lieu of experience.
Senior Level
Formal leadership experience managing a team within a financial institution or similar industry directly related to fraud prevention and/or financial crimes is required.
Competencies
Core Competencies: Communicate, Navigate Change & Evolve, Solve Problems & Make Decisions, Plan, Prioritize, and Achieve, and Collaborate.
Leadership Competencies: Lead Self, Lead Others, Lead Outcomes.
Functional Competencies:
Digital Literacy: Adopts, effectively uses, and champions new technology. Understands and shares technological information used within the position.
Systems Knowledge: Demonstrates knowledge of financial services and fraud programs and applications, and successfully navigates these systems.
Time Management: Manages time and resources to ensure that work is completed efficiently.
Initiative: Takes proactive action to accomplish work goals.
Change Management: Adapts to change and helps others adapt; communicates the why behind changes.
Data Analysis: Analyzes data and communicates insights and actionable recommendations.
Resourcefulness: Creatively copes with difficult situations and constraints.
Detail Oriented: Ensures information is complete and accurate.
Project Management: Knowledge of project frameworks and lifecycle.
Conflict Management: Manages conflicts effectively.
Physical Demands and Work Environment
May be required to remain stationary for extended periods.
Ability to operate standard office technology and computer equipment.
Occasionally needs to move about inside an office area.
Exposure to potentially hazardous conditions, e.g. robbery; receives detailed instructions to minimize exposure.
Hybrid or onsite working arrangements.
Disclaimer
Please note this job description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and MSU Federal Credit Union reserves the right to change this position description and/or assign tasks for the employee to perform, as MSUFCU may deem appropriate.
MSUFCU is an affirmative-action, equal-opportunity employer.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
#J-18808-Ljbffr