Sompo
Overview
Sompo is seeking a Collections Manager to lead our Accounts Receivable (AR) operations within the Insurance sector. The role oversees a team of collections professionals, drives operational excellence, ensures timely collections, and monitors productivity metrics. Proficiency in SAP and experience managing AR processes are essential. Location:
Charlotte, NC (onsite in our Charlotte office). We foster a collaborative environment that supports career development. What you’ll be doing
Leadership & Team Management Lead, mentor, and motivate a team of collections professionals, fostering accountability, collaboration, and continuous improvement. Training & Development Develop and execute programs to enhance team skills and productivity. Performance Management Set clear performance goals, conduct evaluations, and provide constructive feedback. Accounts Receivable & Collections Management Oversee full-cycle collections, ensuring timely and accurate receivables; monitor AR aging and implement strategies to minimize overdue accounts and reduce DSO; resolve escalated disputes with internal and external stakeholders. Productivity Metrics & Performance Monitoring Develop and track key productivity metrics (e.g., call volumes, collection rates, resolution times); analyze data to identify trends and opportunities; set benchmarks aligned with organizational goals. Process Optimization & Continuous Improvement Analyze AR and collections processes to identify inefficiencies and implement improvement initiatives; collaborate with cross-functional teams to align strategies. ERP System Utilization (SAP) Utilize SAP for AR management, reporting, and data analysis; ensure data accuracy and act as a subject matter expert for SAP-related AR functionalities. Compliance & Reporting Ensure compliance with internal policies and regulations; prepare and present regular reports on collections performance, AR trends, and improvement initiatives; develop and maintain SOPs for collections activities. What you’ll bring
Education:
Bachelor’s degree in Finance, Accounting, Business Administration, or related field. Master’s degree or professional certification (e.g., CPA, CMA) is a plus. Experience: Minimum 5–8 years in Accounts Receivable, with at least 3 years in a leadership role; proven experience leading a team in a fast-paced environment; experience in the Insurance industry or similar financial services is highly desirable. Technical Skills: Proficiency in SAP for AR management and reporting; ability to ensure data integrity in the ERP system. Benefits & Culture
Sompo offers competitive compensation and comprehensive benefits. Our compensation program emphasizes pay-for-performance with incentives tied to company and individual performance. The total compensation for regular full-time employees includes base salary and incentive opportunities. Equity & Inclusion
Sompo is an equal opportunity employer. We value inclusion and diversity and do not discriminate based on race, color, religion, sex, orientation, national origin, or age.
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Sompo is seeking a Collections Manager to lead our Accounts Receivable (AR) operations within the Insurance sector. The role oversees a team of collections professionals, drives operational excellence, ensures timely collections, and monitors productivity metrics. Proficiency in SAP and experience managing AR processes are essential. Location:
Charlotte, NC (onsite in our Charlotte office). We foster a collaborative environment that supports career development. What you’ll be doing
Leadership & Team Management Lead, mentor, and motivate a team of collections professionals, fostering accountability, collaboration, and continuous improvement. Training & Development Develop and execute programs to enhance team skills and productivity. Performance Management Set clear performance goals, conduct evaluations, and provide constructive feedback. Accounts Receivable & Collections Management Oversee full-cycle collections, ensuring timely and accurate receivables; monitor AR aging and implement strategies to minimize overdue accounts and reduce DSO; resolve escalated disputes with internal and external stakeholders. Productivity Metrics & Performance Monitoring Develop and track key productivity metrics (e.g., call volumes, collection rates, resolution times); analyze data to identify trends and opportunities; set benchmarks aligned with organizational goals. Process Optimization & Continuous Improvement Analyze AR and collections processes to identify inefficiencies and implement improvement initiatives; collaborate with cross-functional teams to align strategies. ERP System Utilization (SAP) Utilize SAP for AR management, reporting, and data analysis; ensure data accuracy and act as a subject matter expert for SAP-related AR functionalities. Compliance & Reporting Ensure compliance with internal policies and regulations; prepare and present regular reports on collections performance, AR trends, and improvement initiatives; develop and maintain SOPs for collections activities. What you’ll bring
Education:
Bachelor’s degree in Finance, Accounting, Business Administration, or related field. Master’s degree or professional certification (e.g., CPA, CMA) is a plus. Experience: Minimum 5–8 years in Accounts Receivable, with at least 3 years in a leadership role; proven experience leading a team in a fast-paced environment; experience in the Insurance industry or similar financial services is highly desirable. Technical Skills: Proficiency in SAP for AR management and reporting; ability to ensure data integrity in the ERP system. Benefits & Culture
Sompo offers competitive compensation and comprehensive benefits. Our compensation program emphasizes pay-for-performance with incentives tied to company and individual performance. The total compensation for regular full-time employees includes base salary and incentive opportunities. Equity & Inclusion
Sompo is an equal opportunity employer. We value inclusion and diversity and do not discriminate based on race, color, religion, sex, orientation, national origin, or age.
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