Winchester Savings Bank
Overview
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Relationship Banker
role at
Winchester Savings Bank To assist the bank in meeting its sales and service goals by cultivating customer relationships. This position is responsible for assessing customers' financial needs and cross selling additional products and services to retain customers and increase the profitability of the bank. Serve customers and service their accounts - including transaction processing - efficiently and in a manner which provides the highest level of customer satisfaction. Performs other duties necessary to complete branch customers' transactions. Represents the bank to customers with a courteous, friendly, and assured attitude. Ensures compliance with federal and state laws and regulations in addition to bank standard operating policies and procedures by avoiding violations, Minimizing Risk, And Protecting The Bank. Essential Functions include branch transactions (receiving and verifying deposits, mortgage and loan payments, disbursement of funds by withdrawal, cashing checks, and other negotiable items) and other duties necessary to support customer service. Verify transactions and account balances and ensure transactions follow bank policy and applicable regulations (Reg CC, Reg DD, BSA). Understand and exercise customer identification procedures (CIP). Complete OFAC verifications. Recognize when Currency Transaction Reports (CTRs) are to be completed and filed. Greet and interview existing and prospective customers to assess financial needs and promote bank products and services (checking accounts, savings and retirement accounts, electronic banking services, and consumer loans). Open and process all types of accounts, including deposit and loan products. Demonstrate needs-based cross-selling to provide value to customers and promote self-service channels (ATM, Online Banking, Mobile Banking). Make qualified referrals to business partners in areas such as residential and commercial lending, cash management and merchant services. Handle cash under daily control, balance daily transactions, and complete daily settlement. Respond to routine and complex questions on accounts, products, and procedures, troubleshoot issues, and ensure resolution. Perform additional tasks as required (reporting, ordering supplies, balancing branch machines, night deposits, drive-up operations, filing/scanning records, and safety responses to robberies). Work with branch management to plan for achievement of individual and team sales goals according to the bank's Sales Program. Fully participate in sales promotions. Maintain thorough knowledge of bank products and services, standards, and procedures through meetings and training. Performs other duties as requested or assigned. Competencies Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups. Demonstrate exemplary customer service skills. Ability to count money accurately and distinguish denominations and process transactions including cash deposits, withdrawals, and transfers. Seniority level Entry level Employment type Full-time Job function Finance and Sales Industries Banking
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Join to apply for the
Relationship Banker
role at
Winchester Savings Bank To assist the bank in meeting its sales and service goals by cultivating customer relationships. This position is responsible for assessing customers' financial needs and cross selling additional products and services to retain customers and increase the profitability of the bank. Serve customers and service their accounts - including transaction processing - efficiently and in a manner which provides the highest level of customer satisfaction. Performs other duties necessary to complete branch customers' transactions. Represents the bank to customers with a courteous, friendly, and assured attitude. Ensures compliance with federal and state laws and regulations in addition to bank standard operating policies and procedures by avoiding violations, Minimizing Risk, And Protecting The Bank. Essential Functions include branch transactions (receiving and verifying deposits, mortgage and loan payments, disbursement of funds by withdrawal, cashing checks, and other negotiable items) and other duties necessary to support customer service. Verify transactions and account balances and ensure transactions follow bank policy and applicable regulations (Reg CC, Reg DD, BSA). Understand and exercise customer identification procedures (CIP). Complete OFAC verifications. Recognize when Currency Transaction Reports (CTRs) are to be completed and filed. Greet and interview existing and prospective customers to assess financial needs and promote bank products and services (checking accounts, savings and retirement accounts, electronic banking services, and consumer loans). Open and process all types of accounts, including deposit and loan products. Demonstrate needs-based cross-selling to provide value to customers and promote self-service channels (ATM, Online Banking, Mobile Banking). Make qualified referrals to business partners in areas such as residential and commercial lending, cash management and merchant services. Handle cash under daily control, balance daily transactions, and complete daily settlement. Respond to routine and complex questions on accounts, products, and procedures, troubleshoot issues, and ensure resolution. Perform additional tasks as required (reporting, ordering supplies, balancing branch machines, night deposits, drive-up operations, filing/scanning records, and safety responses to robberies). Work with branch management to plan for achievement of individual and team sales goals according to the bank's Sales Program. Fully participate in sales promotions. Maintain thorough knowledge of bank products and services, standards, and procedures through meetings and training. Performs other duties as requested or assigned. Competencies Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups. Demonstrate exemplary customer service skills. Ability to count money accurately and distinguish denominations and process transactions including cash deposits, withdrawals, and transfers. Seniority level Entry level Employment type Full-time Job function Finance and Sales Industries Banking
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