The Cape Cod Five Cents Savings Bank
Relationship Banker II - Float
The Cape Cod Five Cents Savings Bank, Oklahoma City, Oklahoma, United States
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Relationship Banker II - Float
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The Cape Cod Five Cents Savings Bank 1 week ago Be among the first 25 applicants Join to apply for the
Relationship Banker II - Float
role at
The Cape Cod Five Cents Savings Bank Summary
In this customer-facing role, the Relationship Banker II will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. Summary
In this customer-facing role, the Relationship Banker II will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location.
Essential Job Functions/Responsibilities
Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy) Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption Safeguards customer trust by upholding duty of customer confidentiality Must comply with all required laws, regulations, policies, and procedures Timely completion of all assigned learning activities Actively participate in banking center meetings and one-on-one coaching sessions Learns to fulfill all banking center opening and closing activities Advises and opens deposit accounts and consumer loan products and services to appropriately meet customer needs in a proactive manner Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc. Works to develop and maintain a comprehensive knowledge of the Bank’s products and services, including consumer, business, non-profit, retirement, digital banking, debit cards, etc. Assists customers in preparing loan applications for home equity products and other consumer loans Participation/volunteerism in community groups and events Additional duties as assigned
Education, Certifications
Associate’s degree preferred and willingness to pursue higher educationBachelor’s degree preferred Eligible for Nationwide Mortgage Licensing System (NMLS) registration Eligible for Notary Public commission
Knowledge, Skills & Abilities
Minimum six months retail banking experience Previous banking experience required, including processing customer transactions, deposit account openings, and platform services to serve a broad range of customer needs, e.g., check orders, debit card issuance, stop payments, debit card/ACH disputes, etc. Prior customer relationship building experience Must have cyber security awareness to protect the digital environment, the Bank, and customers Strong verbal and written communication skills Critical thinking, decision making and problem-solving skills Ability to demonstrate core competencies for Relationship Banker II level
Competencies
Courage Technology Savviness/Digital Enthusiast Financial Comprehension Adaptability and Flexibility Sales Aptitude Eager and Agile Learner
WORKING RELATIONSHIPS/CONTACTS:
Existing and potential retail and commercial customers; Banking Center Manager and staff; other Bank staff.
PHYSICAL DEMANDS:
Frequent standing and moving throughout work location. Must also be able to: lift coin (about 50 lbs.) and carry it between the vault and the teller line; crouch down to about 2 feet off the floor to reach safe deposit boxes; utilize Banking Center equipment such as ATM, check scanner, cash dispenser/recycler, coin counter, coin roller, adding machine, office equipment, and computer. There is a large amount of repetitive movement of fingers and hands in order to complete forms, type and use the computer terminals. Must be able to relay information to and from customers and other employees verbally and in writing. Ability to obtain information from computer monitor to process transactions. Must be at work, ready to work, within assigned time schedule.
Working Conditions
Internal -- Work is normally performed in a climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings. Position may require standing at a work station. Frequent interaction with Bank customers.
External -- Some travel to remote Bank locations will be required; this may include some overnight travel, not to exceed 5%. Environmental conditions are regular office and Banking Center locations. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
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Relationship Banker II - Float
role at
The Cape Cod Five Cents Savings Bank 1 week ago Be among the first 25 applicants Join to apply for the
Relationship Banker II - Float
role at
The Cape Cod Five Cents Savings Bank Summary
In this customer-facing role, the Relationship Banker II will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location. Summary
In this customer-facing role, the Relationship Banker II will provide exceptional customer care to the Bank’s customers assisting them with daily transactions, inquiries, problem resolution and banking transactions at a full-service Cape Cod 5 Retail Banking Center location.
Essential Job Functions/Responsibilities
Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy) Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures Performs banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption Safeguards customer trust by upholding duty of customer confidentiality Must comply with all required laws, regulations, policies, and procedures Timely completion of all assigned learning activities Actively participate in banking center meetings and one-on-one coaching sessions Learns to fulfill all banking center opening and closing activities Advises and opens deposit accounts and consumer loan products and services to appropriately meet customer needs in a proactive manner Proficient in determining customers’ existing and prospective financial needs and identifies referrals to other business lines, e.g., Investment Services, TAM, Commercial Lending, Treasury Management, etc. Works to develop and maintain a comprehensive knowledge of the Bank’s products and services, including consumer, business, non-profit, retirement, digital banking, debit cards, etc. Assists customers in preparing loan applications for home equity products and other consumer loans Participation/volunteerism in community groups and events Additional duties as assigned
Education, Certifications
Associate’s degree preferred and willingness to pursue higher educationBachelor’s degree preferred Eligible for Nationwide Mortgage Licensing System (NMLS) registration Eligible for Notary Public commission
Knowledge, Skills & Abilities
Minimum six months retail banking experience Previous banking experience required, including processing customer transactions, deposit account openings, and platform services to serve a broad range of customer needs, e.g., check orders, debit card issuance, stop payments, debit card/ACH disputes, etc. Prior customer relationship building experience Must have cyber security awareness to protect the digital environment, the Bank, and customers Strong verbal and written communication skills Critical thinking, decision making and problem-solving skills Ability to demonstrate core competencies for Relationship Banker II level
Competencies
Courage Technology Savviness/Digital Enthusiast Financial Comprehension Adaptability and Flexibility Sales Aptitude Eager and Agile Learner
WORKING RELATIONSHIPS/CONTACTS:
Existing and potential retail and commercial customers; Banking Center Manager and staff; other Bank staff.
PHYSICAL DEMANDS:
Frequent standing and moving throughout work location. Must also be able to: lift coin (about 50 lbs.) and carry it between the vault and the teller line; crouch down to about 2 feet off the floor to reach safe deposit boxes; utilize Banking Center equipment such as ATM, check scanner, cash dispenser/recycler, coin counter, coin roller, adding machine, office equipment, and computer. There is a large amount of repetitive movement of fingers and hands in order to complete forms, type and use the computer terminals. Must be able to relay information to and from customers and other employees verbally and in writing. Ability to obtain information from computer monitor to process transactions. Must be at work, ready to work, within assigned time schedule.
Working Conditions
Internal -- Work is normally performed in a climate controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings. Position may require standing at a work station. Frequent interaction with Bank customers.
External -- Some travel to remote Bank locations will be required; this may include some overnight travel, not to exceed 5%. Environmental conditions are regular office and Banking Center locations. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Finance and Sales Industries Banking Referrals increase your chances of interviewing at The Cape Cod Five Cents Savings Bank by 2x Get notified about new Relationship Banker jobs in
Barnstable County, MA . Commercial Relationship Manager - Trainee
Consumer & Business Banking Senior Relationship Banker, Falmouth, MA
Falmouth, MA $52,500.00-$87,500.00 2 weeks ago Relationship Banker - Falmouth Main Financial Center
Hyundai Automotive Customer Service Representative
Customer Service Representative - Ira Toyota of Orleans
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr