Senior Account Manager

Arcana is a portfolio intelligence platform used by hedge funds and asset managers to analyze performance and risk. We’re rethinking the tools institutional investors rely on—and we’re hiring hiring an exceptional Account Manager to help drive that transformation. As an Account Manager at Arcana, you’ll partner closely with our clients—as well as with product, engineering, and sales—to deliver meaningful outcomes and shape our approach to client success. If you’re looking for true ownership, strategic client exposure, and the opportunity to build a high-impact function from day one—we’d love to talk. Responsibilities Own and grow relationships with hedge fund and asset manager clients—serving as a trusted strategic advisor across the full client lifecycle Lead the full client lifecycle: onboarding, training, adoption, and ongoing success Collaborate cross-functionally with product and engineering teams to represent client feedback and guide feature prioritization Requirements 8+ years of experience in a client-facing role within financial services or enterprise SaaS, with direct exposure to institutional clients (hedge funds, asset managers, allocators, etc.) Deep familiarity with portfolio analytics, investment concepts, and institutional workflows (e.g. attribution, alpha/beta, drawdowns, correlation, etc.) Proven track record of driving strong account outcomes—renewals, expansions, and platform adoption across complex stakeholder groups Experience partnering with product and engineering to influence development based on client feedback and client opportunity Strong executive communication and presentation skills, with a history of engaging senior decision-makers (CIOs, COOs, PMs, Head of Equities, Head of Risk) Qualifications Bachelor’s or Master’s degree in Finance, Economics, Business, or a related field CFA, FRM, or MBA is a strong plus Experience with Bloomberg, FactSet, or portfolio analytics platforms is helpful Familiarity with equity risk models and factor-based investment frameworks is helpful

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