Genesys
Senior Account Executive, State and Local Government
Genesys, Saint Paul, Minnesota, United States
Overview
Senior Account Executive, State and Local Government. Genesys is hiring talented sales professionals in the State & Local Government market. This group within Genesys offers a creative, fast-paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation and reinforce our position as the Top-Rated Gartner Quadrant CX Platform in our fast-growing industry. Summary
Would you like to own driving revenue growth for the leader in Customer Experience for the State & Local Government market? The successful seller will be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The successful candidate will have established relationships in the industry and build a deep business and technical network through knowledge of industry trends and procurement processes. Key Responsibilities
Drive revenue, market share, and exceed new pipeline targets in your defined geographic region. Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC). Understand acquisition and procurement rules and processes to guide new customers through buying. Accurately forecast and exceed monthly, quarterly and yearly revenue targets. Build, maintain, and evolve Territory Plans to crystallize strategy and priorities, including development and management of a robust sales pipeline by engaging with prospects, partners, and key customers. Collaborate with Genesys Partners (VARs, Integrators, AppFoundry, Carrier channels) to build awareness, manage opportunities, and participate in joint events. Plan initiatives with internal teams (BDRs, Field Marketing, Event Marketing, Channel, Healthcare) to support territorial revenue growth. Develop and refine the ability to present a compelling business value proposition through strong written and verbal communication. Understand customer business and technical requirements to help shape product direction. Collaborate with internal partners (legal, finance) to manage complex contract negotiations. Prepare and deliver business reviews to senior management on quarterly and yearly strategies aligned with revenue growth. Accelerate customer adoption and ensure satisfaction in partnership with Customer Success Managers. Position the business value of Genesys Digital and AI portfolio. Develop knowledge of customer missions and priorities by researching modernization plans and IT strategies. Align customer initiatives with Genesys capabilities to differentiate our products and inform a Point of View on Why Genesys. Minimum Requirements
8+ years of field enterprise sales and/or business development with a focus on State & Local Government AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services. Understanding and experience with State & Local Government procurement and funding in direct and indirect models. BA/BS degree or equivalent experience. Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others (ZoomInfo, DocuSign, Workday, Tableau). Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans. Must be based in region with the ability to travel at least 25% as needed. Desirable Skills
Technical sales and solutions background in customer experience, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, cybersecurity, etc. Demonstrated history of consistently exceeding sales quota. Experience selling to a variety of public sector agencies. Documented industry and customer network. Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $103,100.00 - $191,500.00 Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. If you have any questions, please include them in your email. Equal Opportunity
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Senior Account Executive, State and Local Government. Genesys is hiring talented sales professionals in the State & Local Government market. This group within Genesys offers a creative, fast-paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation and reinforce our position as the Top-Rated Gartner Quadrant CX Platform in our fast-growing industry. Summary
Would you like to own driving revenue growth for the leader in Customer Experience for the State & Local Government market? The successful seller will be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The successful candidate will have established relationships in the industry and build a deep business and technical network through knowledge of industry trends and procurement processes. Key Responsibilities
Drive revenue, market share, and exceed new pipeline targets in your defined geographic region. Effectively lead and manage active sales opportunities with prospects and customers with the Genesys Way of Selling (MEDDPICC). Understand acquisition and procurement rules and processes to guide new customers through buying. Accurately forecast and exceed monthly, quarterly and yearly revenue targets. Build, maintain, and evolve Territory Plans to crystallize strategy and priorities, including development and management of a robust sales pipeline by engaging with prospects, partners, and key customers. Collaborate with Genesys Partners (VARs, Integrators, AppFoundry, Carrier channels) to build awareness, manage opportunities, and participate in joint events. Plan initiatives with internal teams (BDRs, Field Marketing, Event Marketing, Channel, Healthcare) to support territorial revenue growth. Develop and refine the ability to present a compelling business value proposition through strong written and verbal communication. Understand customer business and technical requirements to help shape product direction. Collaborate with internal partners (legal, finance) to manage complex contract negotiations. Prepare and deliver business reviews to senior management on quarterly and yearly strategies aligned with revenue growth. Accelerate customer adoption and ensure satisfaction in partnership with Customer Success Managers. Position the business value of Genesys Digital and AI portfolio. Develop knowledge of customer missions and priorities by researching modernization plans and IT strategies. Align customer initiatives with Genesys capabilities to differentiate our products and inform a Point of View on Why Genesys. Minimum Requirements
8+ years of field enterprise sales and/or business development with a focus on State & Local Government AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services. Understanding and experience with State & Local Government procurement and funding in direct and indirect models. BA/BS degree or equivalent experience. Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and others (ZoomInfo, DocuSign, Workday, Tableau). Demonstrated proficiency and adoption of MEDDPICC, Account Strategy Mapping, and Opportunity Plans. Must be based in region with the ability to travel at least 25% as needed. Desirable Skills
Technical sales and solutions background in customer experience, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, cybersecurity, etc. Demonstrated history of consistently exceeding sales quota. Experience selling to a variety of public sector agencies. Documented industry and customer network. Compensation
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $103,100.00 - $191,500.00 Benefits
Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments More details about company benefits can be found at the following link: https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. If you have any questions, please include them in your email. Equal Opportunity
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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