Genesys
Senior Account Executive, State and Local Government
Genesys, Denver, Colorado, United States
Overview
Senior Account Executive, State and Local Government. Genesys empowers organizations to improve loyalty and business outcomes by delivering empathetic, personalized experiences at scale through Genesys Cloud, the AI-powered Experience Orchestration platform. We are hiring talented sales professionals in the State & Local Government market. This group offers a creative, fast-paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation and reinforce our position as a Top-Rated Gartner Quadrant CX Platform in a fast-growing industry. The successful seller will be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The role requires established relationships in the industry and the ability to build a deep business and technical network through knowledge of industry trends and procurement processes. Key Responsibilities
Drive revenue, market share, and exceed new pipeline targets in your defined geographic region. Lead and manage active sales opportunities with prospects and customers using the Genesys Way of Selling (MEDDPICC). Understand acquisition and procurement rules and processes to guide new customers through buying. Forecast accurately and exceed monthly, quarterly, and yearly revenue targets. Build and evolve Territory Plans to align with Genesys’ strategic direction and manage a robust sales pipeline with prospects, partners, and key customers. Collaborate with Genesys Partners (VARs, Integrators, AppFoundry, Carrier) to increase awareness, manage opportunities, and attend events together. Plan initiatives with internal partners (BDR, Field Marketing, Event Marketing, Channel, Healthcare teams) to support regional revenue growth. Present a compelling business value proposition through written and spoken communication. Understand customer business and technical requirements to help shape product offerings. Collaborate with internal legal and finance teams to manage complex contract negotiations. Prepare and deliver business reviews to senior management on quarterly and yearly strategies that align with revenue growth. Accelerate customer adoption and ensure satisfaction in partnership with Customer Success Managers. Position the business value of the Digital and AI portfolio. Develop knowledge of customer missions and priorities through research of modernization plans and IT strategy reports. Align customer initiatives with Genesys capabilities to differentiate our products and inform a strong point of view on Why Genesys. Minimum Requirements
8+ years of field enterprise sales and/or business development experience with a focus on State & Local Government AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services. Understanding and experience with State & Local Government procurement and funding models. BA/BS degree or equivalent experience. Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and tools like ZoomInfo, DocuSign, Workday, and Tableau. Demonstrated proficiency with MEDDPICC, Account Strategy Mapping, and Opportunity Plans. Based in region with ability to travel at least 25% as needed. Desirable Skills
Technical sales and solutions background in customer experience, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, cybersecurity, etc. Demonstrated history of consistently exceeding sales quota. Experience selling to public sector agencies. Documented industry and customer network. Compensation
This role has a market-competitive salary with a listed base compensation range. Actual salaries vary based on experience, qualifications, skills, and location. This role may be eligible for commission or performance-based bonuses. $103,100.00 - $191,500.00 Benefits
Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work-from-home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Details about our company benefits can be found at https://mygenesysbenefits.com. If a Genesys employee referred you, please use the link they sent to apply. About Genesys
Genesys empowers organizations to create the best customer and employee experiences. Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI to drive loyalty, growth and efficiency. For more, visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, contact reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. Genesys is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Recruiters will never ask for sensitive personal or financial information during the application process. Note: This description contains an equal opportunity statement and general company information.
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Senior Account Executive, State and Local Government. Genesys empowers organizations to improve loyalty and business outcomes by delivering empathetic, personalized experiences at scale through Genesys Cloud, the AI-powered Experience Orchestration platform. We are hiring talented sales professionals in the State & Local Government market. This group offers a creative, fast-paced, entrepreneurial work environment where you’ll be at the center of Genesys’ innovation and reinforce our position as a Top-Rated Gartner Quadrant CX Platform in a fast-growing industry. The successful seller will be responsible for growth and adoption among existing accounts while securing net new customer business. You will be expected to arrive with a rigorous commitment to MEDDPICC, prospecting, market and territory development, mutual action plans, and a propensity for action. The role requires established relationships in the industry and the ability to build a deep business and technical network through knowledge of industry trends and procurement processes. Key Responsibilities
Drive revenue, market share, and exceed new pipeline targets in your defined geographic region. Lead and manage active sales opportunities with prospects and customers using the Genesys Way of Selling (MEDDPICC). Understand acquisition and procurement rules and processes to guide new customers through buying. Forecast accurately and exceed monthly, quarterly, and yearly revenue targets. Build and evolve Territory Plans to align with Genesys’ strategic direction and manage a robust sales pipeline with prospects, partners, and key customers. Collaborate with Genesys Partners (VARs, Integrators, AppFoundry, Carrier) to increase awareness, manage opportunities, and attend events together. Plan initiatives with internal partners (BDR, Field Marketing, Event Marketing, Channel, Healthcare teams) to support regional revenue growth. Present a compelling business value proposition through written and spoken communication. Understand customer business and technical requirements to help shape product offerings. Collaborate with internal legal and finance teams to manage complex contract negotiations. Prepare and deliver business reviews to senior management on quarterly and yearly strategies that align with revenue growth. Accelerate customer adoption and ensure satisfaction in partnership with Customer Success Managers. Position the business value of the Digital and AI portfolio. Develop knowledge of customer missions and priorities through research of modernization plans and IT strategy reports. Align customer initiatives with Genesys capabilities to differentiate our products and inform a strong point of view on Why Genesys. Minimum Requirements
8+ years of field enterprise sales and/or business development experience with a focus on State & Local Government AI, enterprise software, networking, infrastructure, customer experience, and/or cloud computing services. Understanding and experience with State & Local Government procurement and funding models. BA/BS degree or equivalent experience. Proficiency with enterprise platforms including Salesforce (CRM), Clari or similar (forecasting and opportunity management), Zoom (collaboration), and tools like ZoomInfo, DocuSign, Workday, and Tableau. Demonstrated proficiency with MEDDPICC, Account Strategy Mapping, and Opportunity Plans. Based in region with ability to travel at least 25% as needed. Desirable Skills
Technical sales and solutions background in customer experience, CCaaS, UCaaS, APIs, infrastructure, AI, telecom, cybersecurity, etc. Demonstrated history of consistently exceeding sales quota. Experience selling to public sector agencies. Documented industry and customer network. Compensation
This role has a market-competitive salary with a listed base compensation range. Actual salaries vary based on experience, qualifications, skills, and location. This role may be eligible for commission or performance-based bonuses. $103,100.00 - $191,500.00 Benefits
Medical, Dental, and Vision Insurance Telehealth coverage Flexible work schedules and work-from-home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Details about our company benefits can be found at https://mygenesysbenefits.com. If a Genesys employee referred you, please use the link they sent to apply. About Genesys
Genesys empowers organizations to create the best customer and employee experiences. Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI to drive loyalty, growth and efficiency. For more, visit www.genesys.com. Reasonable Accommodations
If you require a reasonable accommodation to complete any part of the application process, contact reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. Genesys is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Recruiters will never ask for sensitive personal or financial information during the application process. Note: This description contains an equal opportunity statement and general company information.
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