Recovery Account Manager

Position Summary This position is responsible for collecting charged off accounts. The employee will be designated a queue, requiring good negotiation and listening skills. Responsibilities include making decisions regarding repossession and utilizing good judgment to create suitable payment plans with customers. All duties must be performed in accordance with Westlake’s policies, procedures, and compliance. JOB HIGHLIGHTS: This is an in-office position. All candidates should live within commutable distance of our Dallas, TX office. PAY RATE: $20.50 per hour plus bonus potential of up to $6,000 or more monthly based on performance. ESSENTIAL DUTIES AND RESPONSIBILITIES: Manage accounts in assigned queue. Responsible for collecting on their designated queue and assisting peers. Maintain daily and monthly goals. Initiate effective outbound calls and receive inbound calls. Produce and arrange collection solutions for customers. Conduct heavy skip tracing on accounts for potential leads on customers or vehicles. Submit accounts for approval to pursue legal action against accounts that merit it. Refer accounts to collection agencies as needed. Assign accounts for repossession. Provide account updates and new leads on vehicles for repossession. Analyze account history for errors and follow up until remedied. Execute various tasks under the direction of the Supervisor. Multi-task effectively. Goal-oriented for improvement and development. Ensure confidentiality of all aspects of the company’s operations, portfolio, customer information, and technology. Act as a team player. ESSENTIAL KNOWLEDGE, SKILL & LICENSES: Skip tracing background. Excellent communication, negotiation, and writing skills. Willing and able to work a flexible schedule, including overtime and weekends. Ability to multi-task in a fast-paced environment. Type a minimum of 35 words per minute. Goal-oriented for improvement and advancement. Ability to work under time constraints and daily deadlines. Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act. EDUCATION AND/OR EXPERIENCE: High School diploma (or equivalent) or higher. Minimum of 2 years work experience in the automotive finance industry. Knowledge of collection, repossession, and skip tracing. Ability to value collateral. MACHINES, OFFICE EQUIPMENT & SOFTWARE: Daybreak or other retail consumer servicing systems. Microsoft Office, including Excel and Outlook. Copier, fax, and other general office supplies. Web navigation and/or web-based applications and skip trace. FULL TIME BENEFITS: Medical, Dental, and Vision Benefits. Life Insurance, Flexible Spending Account. 401K Matching. Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching. Wellness Program, Daily Team Exercises. Westlake University, Certification Programs. Career Path Opportunities. Discounts on Parks, Museums, Movie Tickets, and Attractions. AT&T Wireless Discounts. Employee Loan Assistance. Annual Flu Shots, Biometric Screenings. Paid Vacation Days. Paid Sick Days. Paid Holidays. Rental Car Discounts. Dell Member Purchase Program. UKG Wallet - Advance Pay. ABOUT US: People. Purpose. Passion. These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships sell cars. Our unique credit approval software (known as "The Buy Program") allows dealers to get on-the-spot loan approvals without waiting for callbacks, fax-backs, or rehashes. Westlake Financial Services is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success didn't just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind. CONTACT US: https://www.westlakefinancial.com/careers/ ACKNOWLEDGMENTS: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

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