Aston Carter
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Account Specialist
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Aston Carter 2 days ago Be among the first 25 applicants Join to apply for the
Account Specialist
role at
Aston Carter Job Description
We are seeking a professional and reliable Customer Service & Collections Account Specialist to handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation. Job Title: Account Specialist
Job Description
We are seeking a professional and reliable Customer Service & Collections Account Specialist to handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation.
Responsibilities
Handle complex and escalated customer inquiries with professionalism and empathy. Respond to customers via phone and email with clarity and respect. Document all interactions accurately and promptly in the appropriate systems. Maintain a high level of professionalism in both verbal and written communication. Call customers regarding accounts in arrears and follow up until resolution. Ensure customers are aware of their past-due balances and take appropriate action. Return accounts after 90+ days of non-payment. Send final-billed accounts to collections without delay. Prioritize tasks to reduce write-offs and improve collections success. Actively document processes and share learnings. Identify tools and information needed to succeed in the role and take initiative to obtain them. Keep the manager informed of broken or unclear processes. Follow all instructions carefully, and ask for clarification when needed. Avoid repeated mistakes by learning quickly and retaining feedback. Maintain accurate documentation and avoid unnecessary repetition of issues. Adhere to performance expectations, which will be reflected in reviews. Aim for zero unplanned absences; do not exceed 48 hours of unplanned time off. Limit tardiness to no more than six instances per quarter. Coordinate with teammates if needed to exchange dates and ensure coverage. Keep phishing email click rates below 2.5%, with a goal of zero clicks. Report all suspicious emails or phishing attempts promptly in accordance with company policy.
Essential Skills
Customer service Customer support Minimum of 2+ years of experience in relevant fields such as customer service, sales, customer accounting, claims, and/or revenue recovery.
Additional Skills & Qualifications
Under general supervision, provides full account management support to business, commercial, industrial, national, and/or government customers. Handles customer requests and complaints and interfaces with vendor partners and management to resolve. May perform other customer support tasks such as claims processing and resolution, contractor invoices, enrollment, billing, fulfillment, etc. Requires high school diploma or equivalent.
Work Environment
This position is onsite and operates Monday through Friday from 8:00 AM to 5:00 PM.
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Coral Gables,FL.
Application Deadline
This position is anticipated to close on Jul 17, 2025.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Aston Carter by 2x Sign in to set job alerts for “Account Specialist” roles.
Medley, FL $76,400.00-$127,850.00 6 days ago Miami, FL $85,000.00-$95,000.00 3 weeks ago Miami, FL $60,000.00-$65,000.00 1 week ago Miami, FL $57,000.00-$64,000.00 2 days ago Miramar, FL $129,000.00-$206,000.00 1 week ago Hollywood, FL $47,000.00-$52,000.00 1 day ago Miami, FL $60,000.00-$70,000.00 2 days ago Miami, FL $79,000.00-$88,000.00 1 week ago Miami-Fort Lauderdale Area $23.00-$25.00 18 hours ago Miami, FL $34,320.00-$85,800.00 1 week ago Miami, FL $37,000.00-$95,000.00 1 month ago Miami, FL $65,000.00-$85,000.00 3 weeks ago Miami, FL $34,320.00-$85,800.00 1 week ago Miami, FL $60,000.00-$80,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Account Specialist
role at
Aston Carter 2 days ago Be among the first 25 applicants Join to apply for the
Account Specialist
role at
Aston Carter Job Description
We are seeking a professional and reliable Customer Service & Collections Account Specialist to handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation. Job Title: Account Specialist
Job Description
We are seeking a professional and reliable Customer Service & Collections Account Specialist to handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation.
Responsibilities
Handle complex and escalated customer inquiries with professionalism and empathy. Respond to customers via phone and email with clarity and respect. Document all interactions accurately and promptly in the appropriate systems. Maintain a high level of professionalism in both verbal and written communication. Call customers regarding accounts in arrears and follow up until resolution. Ensure customers are aware of their past-due balances and take appropriate action. Return accounts after 90+ days of non-payment. Send final-billed accounts to collections without delay. Prioritize tasks to reduce write-offs and improve collections success. Actively document processes and share learnings. Identify tools and information needed to succeed in the role and take initiative to obtain them. Keep the manager informed of broken or unclear processes. Follow all instructions carefully, and ask for clarification when needed. Avoid repeated mistakes by learning quickly and retaining feedback. Maintain accurate documentation and avoid unnecessary repetition of issues. Adhere to performance expectations, which will be reflected in reviews. Aim for zero unplanned absences; do not exceed 48 hours of unplanned time off. Limit tardiness to no more than six instances per quarter. Coordinate with teammates if needed to exchange dates and ensure coverage. Keep phishing email click rates below 2.5%, with a goal of zero clicks. Report all suspicious emails or phishing attempts promptly in accordance with company policy.
Essential Skills
Customer service Customer support Minimum of 2+ years of experience in relevant fields such as customer service, sales, customer accounting, claims, and/or revenue recovery.
Additional Skills & Qualifications
Under general supervision, provides full account management support to business, commercial, industrial, national, and/or government customers. Handles customer requests and complaints and interfaces with vendor partners and management to resolve. May perform other customer support tasks such as claims processing and resolution, contractor invoices, enrollment, billing, fulfillment, etc. Requires high school diploma or equivalent.
Work Environment
This position is onsite and operates Monday through Friday from 8:00 AM to 5:00 PM.
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
Available For This Temporary Role May Include The Following
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Coral Gables,FL.
Application Deadline
This position is anticipated to close on Jul 17, 2025.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Other Industries Staffing and Recruiting Referrals increase your chances of interviewing at Aston Carter by 2x Sign in to set job alerts for “Account Specialist” roles.
Medley, FL $76,400.00-$127,850.00 6 days ago Miami, FL $85,000.00-$95,000.00 3 weeks ago Miami, FL $60,000.00-$65,000.00 1 week ago Miami, FL $57,000.00-$64,000.00 2 days ago Miramar, FL $129,000.00-$206,000.00 1 week ago Hollywood, FL $47,000.00-$52,000.00 1 day ago Miami, FL $60,000.00-$70,000.00 2 days ago Miami, FL $79,000.00-$88,000.00 1 week ago Miami-Fort Lauderdale Area $23.00-$25.00 18 hours ago Miami, FL $34,320.00-$85,800.00 1 week ago Miami, FL $37,000.00-$95,000.00 1 month ago Miami, FL $65,000.00-$85,000.00 3 weeks ago Miami, FL $34,320.00-$85,800.00 1 week ago Miami, FL $60,000.00-$80,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr