PolyAI
Overview
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants enable businesses to deliver outstanding customer service that rivals human agents. Our customers include leading brands and organizations, and they are expanding how they use PolyAI to automate critical customer service operations and integrate PolyAI into daily workflows. PolyAI is searching for an Enterprise Account Executive to lead and grow customer relationships with leading hospitality brands, financial institutions, and select Fortune 1000 companies with high-volume call center requirements. The role focuses on developing new customers, building executive-level relationships, defining account strategy, delivering solution-based sales, and driving sales and revenue growth. You will act as a trusted advisor to evangelize voice call management solutions that improve customer experiences and related business outcomes. You will contribute to PolyAI’s growth by winning new business, collaborating with customers to deliver effective solutions, and exceeding sales and revenue goals. Responsibilities
Successfully identify and engage with customer experience, operations, and technology executives at Fortune-class enterprises and growing private and public companies Build relationships with key customer teams in business units, operations, technology, finance, and procurement Understand customer needs, present solutions, and craft approaches for adoption of PolyAI solutions Meet or exceed goals for new customers, bookings, and sales/revenue Provide accurate forecasting, customer qualification, account plans, solution requirements, and sales pipeline management Work with CRM and other tools to maintain internal tracking and reporting of sales activity Provide an exceptional customer experience to all prospects and customers Acquire and maintain a high level of subject matter expertise and support a consultative high-value customer experience Participate with PolyAI team members and leadership to provide thoughtful feedback on market conditions, product and solution performance, and brand acceptance Qualifications
Experience selling to enterprise decision makers, including executives, business, and technical leaders. Sales experience with Call Center operations in hospitality, insurance, and finance/banking is preferred Demonstrated success selling to enterprise-class customers in industries such as hospitality, travel, insurance, finance, and banking Track record of meeting/exceeding sales goals, securing new customer contracts, revenue expansion, and product adoption Proven ability to consistently meet and exceed annual sales targets and revenue quotas Experience selling SaaS, systems, performance software, and innovative devices; ability to communicate analytical results as a critical success factor Demonstrated success developing customer-specific proposals and business cases Ability to communicate the benefits of complex, technical solutions to early adopters and executives; familiarity with Artificial Intelligence (AI) is a plus Compensation and Benefits
Salary range: $300,000 - $350,000 OTE, depending on level and experience. This range is a guide; final compensation will be based on qualifications, experience, and role scope. In addition to salary, this position includes equity in the business. Benefits include participation in the company’s employee share options plan, medical/dental/vision coverage, life insurance, STD/LTD, 401k plan, flexible PTO and holidays, annual learning allowance, WFH allowance, enhanced parental leave, fertility and family-forming programmes, and menopause care programme with Maven. Our values guide everything we do. Core values include Ownership, Relentlessly improve, Bias for action, Disagree and commit, and Build for people. We are committed to creating an inclusive work environment and are proud to be an equal-opportunity employer. Privacy notice: Kindly review the Privacy Notice for our recruitment process for information on how we handle your personal data during the recruitment journey.
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PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants enable businesses to deliver outstanding customer service that rivals human agents. Our customers include leading brands and organizations, and they are expanding how they use PolyAI to automate critical customer service operations and integrate PolyAI into daily workflows. PolyAI is searching for an Enterprise Account Executive to lead and grow customer relationships with leading hospitality brands, financial institutions, and select Fortune 1000 companies with high-volume call center requirements. The role focuses on developing new customers, building executive-level relationships, defining account strategy, delivering solution-based sales, and driving sales and revenue growth. You will act as a trusted advisor to evangelize voice call management solutions that improve customer experiences and related business outcomes. You will contribute to PolyAI’s growth by winning new business, collaborating with customers to deliver effective solutions, and exceeding sales and revenue goals. Responsibilities
Successfully identify and engage with customer experience, operations, and technology executives at Fortune-class enterprises and growing private and public companies Build relationships with key customer teams in business units, operations, technology, finance, and procurement Understand customer needs, present solutions, and craft approaches for adoption of PolyAI solutions Meet or exceed goals for new customers, bookings, and sales/revenue Provide accurate forecasting, customer qualification, account plans, solution requirements, and sales pipeline management Work with CRM and other tools to maintain internal tracking and reporting of sales activity Provide an exceptional customer experience to all prospects and customers Acquire and maintain a high level of subject matter expertise and support a consultative high-value customer experience Participate with PolyAI team members and leadership to provide thoughtful feedback on market conditions, product and solution performance, and brand acceptance Qualifications
Experience selling to enterprise decision makers, including executives, business, and technical leaders. Sales experience with Call Center operations in hospitality, insurance, and finance/banking is preferred Demonstrated success selling to enterprise-class customers in industries such as hospitality, travel, insurance, finance, and banking Track record of meeting/exceeding sales goals, securing new customer contracts, revenue expansion, and product adoption Proven ability to consistently meet and exceed annual sales targets and revenue quotas Experience selling SaaS, systems, performance software, and innovative devices; ability to communicate analytical results as a critical success factor Demonstrated success developing customer-specific proposals and business cases Ability to communicate the benefits of complex, technical solutions to early adopters and executives; familiarity with Artificial Intelligence (AI) is a plus Compensation and Benefits
Salary range: $300,000 - $350,000 OTE, depending on level and experience. This range is a guide; final compensation will be based on qualifications, experience, and role scope. In addition to salary, this position includes equity in the business. Benefits include participation in the company’s employee share options plan, medical/dental/vision coverage, life insurance, STD/LTD, 401k plan, flexible PTO and holidays, annual learning allowance, WFH allowance, enhanced parental leave, fertility and family-forming programmes, and menopause care programme with Maven. Our values guide everything we do. Core values include Ownership, Relentlessly improve, Bias for action, Disagree and commit, and Build for people. We are committed to creating an inclusive work environment and are proud to be an equal-opportunity employer. Privacy notice: Kindly review the Privacy Notice for our recruitment process for information on how we handle your personal data during the recruitment journey.
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