Dover Corp
Overview
Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra, Butler, Space and Sirio. Summary
Respond to diverse customer needs through effective telephone and written correspondence focusing on service to customers. Provide support to Supervisor, execute necessary reporting responsibilities, and perform related field reporting problem analysis. This position is responsible for order entry, verbal and written communication with distributors, national accounts, sales representatives and internal personnel within the designated area of responsibility. Individual must demonstrate a sense of urgency and a helpful demeanor with all internal and external customers, taking ownership of all duties from start to finish. Essential Job Functions
Coordinate all aspects of order preparation through use of telephone, email and systems for finished product and parts orders, with emphasis on detail and accuracy. Respond to customers' requests via phone and written communication, to effectively address customer needs and handle job related inquiries. Initiate outgoing calls as required, following up on customer requests and clarifying customer expectations. Generate no charge and memo orders to correct field problems, replace faulty parts under warranty, etc. Initiate credit requests as required. Initiate return goods, "RG's", research and expedite unauthorized returns, and follow through on final disposition. Maintain and promote information on various sales programs (i.e. competitive discounts, special promotions, stocking programs). Handle any problems regarding shipping, being the liaison between logistics and the customer. Manage order status and change requests, as well as any pricing discrepancies. Qualify and close sales leads. Support and/or facilitate VSG training programs. Other duties as assigned. Key Dover Competencies
Ethics & Work Standards: Maintain high ethical and work standards in all business activities with internal and external customers. Communication: Express thoughts clearly in writing and verbally; provide concise, well-organized information and respond promptly. Teamwork/Relationships: Work cooperatively with others to achieve organizational goals and support initiatives to grow VSG's business. Continual Improvement and Problem Resolution: Identify improvements, perform root-cause analysis, and implement solutions; share best practices. Accountability: Accept responsibility for projects and duties, communicate concerns timely, and meet deadlines. Job Requirements
High school graduate or equivalent. 2 years' experience in a customer service role within a product-based organization, or similar experience. Proficiency in Microsoft Office products (Excel, Work, and Outlook). Strong attention to detail. Strong organizational skills. Exceptional client follow-up skills. Preferred
College Degree or a combination of experience and education. Knowledge of Oracle. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including responsibilities, work experience, education/training, location, and key skills. Pay is part of the Total Rewards provided to compensate and recognize employees for their work. Benefits: Our total rewards package for eligible team members includes a 401(k) plan with employer contributions; medical, dental and vision insurance; wellness programs; a health savings account; flexible spending accounts for health care and dependent care; company paid short-term and long-term disability; company paid life and AD&D insurance; optional life insurance; and other benefits. Eligibility for benefits is governed by plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. If you need an alternative method to apply, we will determine an alternate way for you to apply. Please contact accommodations@vsgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
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Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra, Butler, Space and Sirio. Summary
Respond to diverse customer needs through effective telephone and written correspondence focusing on service to customers. Provide support to Supervisor, execute necessary reporting responsibilities, and perform related field reporting problem analysis. This position is responsible for order entry, verbal and written communication with distributors, national accounts, sales representatives and internal personnel within the designated area of responsibility. Individual must demonstrate a sense of urgency and a helpful demeanor with all internal and external customers, taking ownership of all duties from start to finish. Essential Job Functions
Coordinate all aspects of order preparation through use of telephone, email and systems for finished product and parts orders, with emphasis on detail and accuracy. Respond to customers' requests via phone and written communication, to effectively address customer needs and handle job related inquiries. Initiate outgoing calls as required, following up on customer requests and clarifying customer expectations. Generate no charge and memo orders to correct field problems, replace faulty parts under warranty, etc. Initiate credit requests as required. Initiate return goods, "RG's", research and expedite unauthorized returns, and follow through on final disposition. Maintain and promote information on various sales programs (i.e. competitive discounts, special promotions, stocking programs). Handle any problems regarding shipping, being the liaison between logistics and the customer. Manage order status and change requests, as well as any pricing discrepancies. Qualify and close sales leads. Support and/or facilitate VSG training programs. Other duties as assigned. Key Dover Competencies
Ethics & Work Standards: Maintain high ethical and work standards in all business activities with internal and external customers. Communication: Express thoughts clearly in writing and verbally; provide concise, well-organized information and respond promptly. Teamwork/Relationships: Work cooperatively with others to achieve organizational goals and support initiatives to grow VSG's business. Continual Improvement and Problem Resolution: Identify improvements, perform root-cause analysis, and implement solutions; share best practices. Accountability: Accept responsibility for projects and duties, communicate concerns timely, and meet deadlines. Job Requirements
High school graduate or equivalent. 2 years' experience in a customer service role within a product-based organization, or similar experience. Proficiency in Microsoft Office products (Excel, Work, and Outlook). Strong attention to detail. Strong organizational skills. Exceptional client follow-up skills. Preferred
College Degree or a combination of experience and education. Knowledge of Oracle. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including responsibilities, work experience, education/training, location, and key skills. Pay is part of the Total Rewards provided to compensate and recognize employees for their work. Benefits: Our total rewards package for eligible team members includes a 401(k) plan with employer contributions; medical, dental and vision insurance; wellness programs; a health savings account; flexible spending accounts for health care and dependent care; company paid short-term and long-term disability; company paid life and AD&D insurance; optional life insurance; and other benefits. Eligibility for benefits is governed by plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. If you need an alternative method to apply, we will determine an alternate way for you to apply. Please contact accommodations@vsgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
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