Vehicle Service Group, A Dover Company
Customer Relationship Coordinator
Vehicle Service Group, A Dover Company, Anderson, Indiana, United States, 46518
Overview
Customer Relationship Coordinator at Vehicle Service Group, A Dover Company. Part of Dover Corporation’s Engineered Systems segment, VSG is a global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra, Butler, Space and Sirio. Summary: Respond to diverse customer needs through effective telephone and written correspondence focusing on service to our customers. Provide support to Supervisor, execute necessary reporting responsibilities and perform related field reporting problem analysis. Demonstrate a sense of urgency and helpful demeanor with all internal and external customers, taking ownership of duties from start to finish. This position is responsible for order entry, verbal and written communication with distributors, national accounts, sales representatives and internal personnel within the designated area of responsibility. Essential Job Functions Include Coordinate all aspects of order preparation through telephone, email and systems for finished product and parts orders, with emphasis on detail and accuracy. Respond to customers’ requests via phone and written communication to effectively address needs and handle inquiries. Initiate outgoing calls as required, following up on customer requests and clarifying customer expectations. Generate no charge and memo orders to correct field problems, replace faulty parts under warranty, etc. Initiate credit requests as required. Initiate return goods, "RG's", research and expedite unauthorized returns, and follow through on final disposition. Maintain and promote information on various sales programs (e.g. competitive discounts, special promotions, stocking programs). Handle any problems regarding shipping, acting as liaison between logistics and the customer. Manage order status and change requests, as well as pricing discrepancies. Qualify and close sales leads. Support and/or facilitate VSG training programs. Other duties as assigned. Key Dover Competencies
Ethics & Work Standards: Maintain high ethical and work standards in all business activities with customers and co-workers. Communication: Express thoughts clearly, both orally and in writing; provide complete information; respond promptly to questions and requests. Teamwork/Relationships: Work cooperatively with others to grow VSG’s business; be respectful and professional. Continual Improvement and Problem Resolution: Identify improvements, perform root-cause analysis and implement viable solutions; share best practices. Accountability: Accept responsibility for projects and duties; meet deadlines. Requirements
High school graduate or equivalent. 2 years’ experience in a customer service role within a product-based organization, or similar experience. Proficiency in Microsoft Office products (Excel, Word, and Outlook). Strong attention to detail. Strong organizational skills. Exceptional client follow-up skills. Preferred
College Degree or a combination of experience and education. Knowledge of Oracle. The above description represents a general synopsis of the principal functions of the job and should not be construed as a comprehensive listing of all requirements that may be inherent in the job. We consider several job-related, non-discriminatory factors when determining pay rate, including responsibilities, experience, education, location, and required skills. Pay is part of Total Rewards. Benefits
Our total rewards package for eligible team members includes: 401(k) with employer contributions; medical, dental and vision insurance; wellness programs; health savings account; flexible spending accounts; company paid short-term and long-term disability; life insurance; supplemental life insurance; optional additional coverages; commuter benefits; parental, military, jury duty, and paid time off including holidays, vacation, and sick leave; tuition assistance; travel services; employee discounts; and an employee assistance program. Eligibility is governed by plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. If you require a reasonable accommodation to complete any part of the application process, please contact accommodations@vsgdover.com with the Job Requisition Number / Job Title and Location. Seniorit y level:
Entry level Employment type:
Full-time Job function:
Other Industries:
Motor Vehicle Manufacturing
#J-18808-Ljbffr
Customer Relationship Coordinator at Vehicle Service Group, A Dover Company. Part of Dover Corporation’s Engineered Systems segment, VSG is a global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift, Chief, Forward, Direct-Lift, Ravaglioli, Hanmecson, Revolution, Elektron, Blitz, Nogra, Butler, Space and Sirio. Summary: Respond to diverse customer needs through effective telephone and written correspondence focusing on service to our customers. Provide support to Supervisor, execute necessary reporting responsibilities and perform related field reporting problem analysis. Demonstrate a sense of urgency and helpful demeanor with all internal and external customers, taking ownership of duties from start to finish. This position is responsible for order entry, verbal and written communication with distributors, national accounts, sales representatives and internal personnel within the designated area of responsibility. Essential Job Functions Include Coordinate all aspects of order preparation through telephone, email and systems for finished product and parts orders, with emphasis on detail and accuracy. Respond to customers’ requests via phone and written communication to effectively address needs and handle inquiries. Initiate outgoing calls as required, following up on customer requests and clarifying customer expectations. Generate no charge and memo orders to correct field problems, replace faulty parts under warranty, etc. Initiate credit requests as required. Initiate return goods, "RG's", research and expedite unauthorized returns, and follow through on final disposition. Maintain and promote information on various sales programs (e.g. competitive discounts, special promotions, stocking programs). Handle any problems regarding shipping, acting as liaison between logistics and the customer. Manage order status and change requests, as well as pricing discrepancies. Qualify and close sales leads. Support and/or facilitate VSG training programs. Other duties as assigned. Key Dover Competencies
Ethics & Work Standards: Maintain high ethical and work standards in all business activities with customers and co-workers. Communication: Express thoughts clearly, both orally and in writing; provide complete information; respond promptly to questions and requests. Teamwork/Relationships: Work cooperatively with others to grow VSG’s business; be respectful and professional. Continual Improvement and Problem Resolution: Identify improvements, perform root-cause analysis and implement viable solutions; share best practices. Accountability: Accept responsibility for projects and duties; meet deadlines. Requirements
High school graduate or equivalent. 2 years’ experience in a customer service role within a product-based organization, or similar experience. Proficiency in Microsoft Office products (Excel, Word, and Outlook). Strong attention to detail. Strong organizational skills. Exceptional client follow-up skills. Preferred
College Degree or a combination of experience and education. Knowledge of Oracle. The above description represents a general synopsis of the principal functions of the job and should not be construed as a comprehensive listing of all requirements that may be inherent in the job. We consider several job-related, non-discriminatory factors when determining pay rate, including responsibilities, experience, education, location, and required skills. Pay is part of Total Rewards. Benefits
Our total rewards package for eligible team members includes: 401(k) with employer contributions; medical, dental and vision insurance; wellness programs; health savings account; flexible spending accounts; company paid short-term and long-term disability; life insurance; supplemental life insurance; optional additional coverages; commuter benefits; parental, military, jury duty, and paid time off including holidays, vacation, and sick leave; tuition assistance; travel services; employee discounts; and an employee assistance program. Eligibility is governed by plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. If you require a reasonable accommodation to complete any part of the application process, please contact accommodations@vsgdover.com with the Job Requisition Number / Job Title and Location. Seniorit y level:
Entry level Employment type:
Full-time Job function:
Other Industries:
Motor Vehicle Manufacturing
#J-18808-Ljbffr