AAA Northeast
Sales and Service Representative - Registry (54243)
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Sales and Service Representative - Registry (54243)
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Sales and Service Representative - Registry (54243)
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AAA Northeast Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Description
Work schedule: 40 hours per week, to be worked between the hours of 8:00am-5:30am, Monday through Friday. At least two Saturdays per month between 8:00am and 2:30pm. Description
Work schedule: 40 hours per week, to be worked between the hours of 8:00am-5:30am, Monday through Friday. At least two Saturdays per month between 8:00am and 2:30pm.
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
As Member Service Counselor – Registry, you will provide sales and service to members in the areas of membership, reservations, and other branch products and services both in-person and over-the-phone. In select states, provide registry services and ensure compliance and state regulations are met. The Member Service Counselor will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and value statements with all interactions.
What You Will Do
Member Service: Develops comprehensive knowledge of products and services offered by AAA Northeast. Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership. Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives. Makes any changes on existing memberships and assists members with any issues that may arise. Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.). In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include but are not limited to, license/ID renewals, registration renewals. Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards. Provides assistance to members for accommodations and points of interest. This includes, mapping, routing, and possible hotel and car reservations for members. Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members. Sales: Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals. Develops comprehensive knowledge of products and services offered by AAA Northeast. Through the five-diamond process, cross selling techniques, and club and department training, educates members of all benefits and KPI’s while maintaining a positive member experience. Keeps up to date on all promotions and initiatives in the branch. This includes recognizing opportunities to improve overall branch performance. Daily Operations: Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues. Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols.
Qualifications
Education
High School Diploma or GED Required
Experience
Customer Service with a focus in Sales Required and
Licenses and Certifications
Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Consumer Services Referrals increase your chances of interviewing at AAA Northeast by 2x Sign in to set job alerts for “Sales Service Representative” roles.
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Join to apply for the
Sales and Service Representative - Registry (54243)
role at
AAA Northeast Continue with Google Continue with Google Sales and Service Representative - Registry (54243)
4 months ago Be among the first 25 applicants Join to apply for the
Sales and Service Representative - Registry (54243)
role at
AAA Northeast Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Description
Work schedule: 40 hours per week, to be worked between the hours of 8:00am-5:30am, Monday through Friday. At least two Saturdays per month between 8:00am and 2:30pm. Description
Work schedule: 40 hours per week, to be worked between the hours of 8:00am-5:30am, Monday through Friday. At least two Saturdays per month between 8:00am and 2:30pm.
Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?
At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.
As Member Service Counselor – Registry, you will provide sales and service to members in the areas of membership, reservations, and other branch products and services both in-person and over-the-phone. In select states, provide registry services and ensure compliance and state regulations are met. The Member Service Counselor will achieve assigned standards for sales and referrals, recommend club products and services, and embody club mission and value statements with all interactions.
What You Will Do
Member Service: Develops comprehensive knowledge of products and services offered by AAA Northeast. Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership. Uses technology and product knowledge to promote AAA credit card program, business line referrals and other club initiatives. Makes any changes on existing memberships and assists members with any issues that may arise. Delivers accurate and timely information to members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.). In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems. Services include but are not limited to, license/ID renewals, registration renewals. Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards. Provides assistance to members for accommodations and points of interest. This includes, mapping, routing, and possible hotel and car reservations for members. Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members. Sales: Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals. Develops comprehensive knowledge of products and services offered by AAA Northeast. Through the five-diamond process, cross selling techniques, and club and department training, educates members of all benefits and KPI’s while maintaining a positive member experience. Keeps up to date on all promotions and initiatives in the branch. This includes recognizing opportunities to improve overall branch performance. Daily Operations: Acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues. Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols.
Qualifications
Education
High School Diploma or GED Required
Experience
Customer Service with a focus in Sales Required and
Licenses and Certifications
Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements Required Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes. Required
AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Consumer Services Referrals increase your chances of interviewing at AAA Northeast by 2x Sign in to set job alerts for “Sales Service Representative” roles.
Continue with Google Continue with Google Continue with Google Continue with Google Manhattan, NY $40,000 - $42,000 1 month ago Airline Customer Service Representative in LGA Airport - $18.00/hr $4.54/hr
Customer Service Representative - State Farm Agent Team Member
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New York, NY $40,000.00 - $50,000.00 1 month ago Great Neck, NY $35,000.00 - $150,000.00 1 month ago Customer Relations Representative - State Farm Agent Team Member
New York, NY $60,000.00 - $70,000.00 5 months ago Manhattan, NY $36,971.00 - $45,150.00 1 month ago Customer Service Representative - State Farm Agent Team Member
Jersey City, NJ $40,000.00 - $65,000.00 4 months ago Manhattan, NY $36,971.00 - $45,150.00 1 month ago Manhattan, NY $36,971.00 - $45,150.00 1 month ago Manhattan, NY $36,971.00 - $45,150.00 1 month ago Manhattan, NY $36,971.00 - $45,150.00 1 month ago Customer Service Representative - State Farm Agent Team Member
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New York, NY $65,000.00 - $75,000.00 1 week ago Manhattan, NY $40,957.00 - $50,772.00 1 month ago Customer Service Representative - State Farm Agent Team Member
Lynbrook, NY $48,000.00 - $68,000.00 2 years ago BDC Customer Service Representative - Acura Service
Future Opening: Customer Service Representative - State Farm Agent Team Member
Manhattan, NY $40,957 - $53,480 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr