Protocall Services, Inc.
Crisis Counselor - Fully Remote in Osawatomie, KS
Protocall Services, Inc., Osawatomie, Kansas, United States, 66064
Crisis Counselor - Fully Remote in Osawatomie, KS
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. We are seeking a compassionate and empathetic Crisis Counselor to join our team. The ideal candidate will have a strong background in psychology, social work, counseling, or a related behavioral healthcare field, with experience in crisis support or similar roles highly valued. Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Opportunities for career growth and advancement Company-matched student loan repayment program Education And Experience Requirements
Bachelor’s Degree from an accredited 4-year college or university Minimum of 1 year direct experience in Behavioral Health or Social Services Location Requirement
Fully Remote in Kansas Primary Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges Build rapport and foster client engagement during calls Assess and mitigate risk while maintaining accurate, thorough documentation Provide resources, information, and referrals as needed Assist callers in identifying positive coping strategies and developing safety plans Intervene during emergencies when necessary Stay calm, professional, and focused while multitasking in a fast-paced environment What You Can Expect As a New Employee
We offer an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. After successfully completing Cohort Training, you will begin your regular schedule, which is developed in partnership with Protocall’s Scheduling Department. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
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Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. We are seeking a compassionate and empathetic Crisis Counselor to join our team. The ideal candidate will have a strong background in psychology, social work, counseling, or a related behavioral healthcare field, with experience in crisis support or similar roles highly valued. Benefits
Comprehensive medical, dental, and life insurance plans 401(k) retirement plan with company match Short-term and long-term disability (STD/LTD) coverage Employee Assistance Program (EAP) services Accrued Paid Time Off (PTO) package, earning up to 4 weeks of vacation in your first year Opportunities for career growth and advancement Company-matched student loan repayment program Education And Experience Requirements
Bachelor’s Degree from an accredited 4-year college or university Minimum of 1 year direct experience in Behavioral Health or Social Services Location Requirement
Fully Remote in Kansas Primary Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges Build rapport and foster client engagement during calls Assess and mitigate risk while maintaining accurate, thorough documentation Provide resources, information, and referrals as needed Assist callers in identifying positive coping strategies and developing safety plans Intervene during emergencies when necessary Stay calm, professional, and focused while multitasking in a fast-paced environment What You Can Expect As a New Employee
We offer an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. After successfully completing Cohort Training, you will begin your regular schedule, which is developed in partnership with Protocall’s Scheduling Department. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
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