Stellantis
Parts and Service Technical Advisor- Columbia-Agusta, SC / Greenville-Ashville
Stellantis, Columbia, South Carolina, us, 29228
Parts and Service Technical Advisor – Columbia/Greenville
The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor provides technical assistance and fixed operations consultation to Dealer Service Personnel, Fleet and Commercial Customers. The advisor motivates and leads Dealer Service personnel to higher levels of service and parts performance aligned with corporate and industry direction. They assist with resolutions on current issues to maximize dealer competitiveness, improve customer retention and loyalty. Responsibilities
Provide phone and in-dealership technical assistance Troubleshoot and resolve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Coordinate Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Dealership Consultation Areas
Repair service agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer Basic Qualifications
Associates Degree in Automotive Technology OR a high school diploma / GED with automotive trade school certification Excellent verbal communication skills 3+ years of experience advising dealerships or in automotive technical service Ability to build positive working relationships, customer satisfaction and issue resolution Self-motivated with ability to achieve goals under minimal supervision Willing to relocate Domestic travel required (61-80%), including 50% overnight travel Preferred Qualifications
Bachelor's degree in Business, Automotive Technology, or related field Dealership experience ASE certification Body shop experience Our Benefits
Comprehensive health and well-being coverage from day one (medical, dental, vision, prescription drug); Employee Assistance Program (EAP) Family Building Benefit including fertility and infertility treatments, adoption services, and gestational surrogacy Generous paid time off: 17+ paid holidays, vacation, sick, wellbeing days, and fully paid parental leave Competitive retirement savings plans with employer match and employer contributions Income protection and insurance options Company vehicle lease program with exclusive discounts Tuition reimbursement and student loan refinancing programs; 18 paid volunteer hours per year EOE / Disability / Veteran
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The Service and Parts Technical Advisor acts as a direct liaison between Stellantis and Chrysler, Jeep, Dodge, Ram, Alfa Romeo, and FIAT dealerships within one of our regional business centers. The Technical Advisor provides technical assistance and fixed operations consultation to Dealer Service Personnel, Fleet and Commercial Customers. The advisor motivates and leads Dealer Service personnel to higher levels of service and parts performance aligned with corporate and industry direction. They assist with resolutions on current issues to maximize dealer competitiveness, improve customer retention and loyalty. Responsibilities
Provide phone and in-dealership technical assistance Troubleshoot and resolve final repair attempt situations Represent Stellantis as subject matter expert (litigation/buybacks); CAIR updates needed for involvement Manage dealership technical training requirements Provide support for C.A.G. / Engineering / proving grounds requests Coordinate Recall and Rapid Response (RRT) follow up and reduction Act as quality feedback liaison Dealership Consultation Areas
Repair service agreements and facilities inspections Tools/equipment/facility Customer experience and improved Fixed First Visit Repair shop process improvements and proactive business planning with a focus on the customer Basic Qualifications
Associates Degree in Automotive Technology OR a high school diploma / GED with automotive trade school certification Excellent verbal communication skills 3+ years of experience advising dealerships or in automotive technical service Ability to build positive working relationships, customer satisfaction and issue resolution Self-motivated with ability to achieve goals under minimal supervision Willing to relocate Domestic travel required (61-80%), including 50% overnight travel Preferred Qualifications
Bachelor's degree in Business, Automotive Technology, or related field Dealership experience ASE certification Body shop experience Our Benefits
Comprehensive health and well-being coverage from day one (medical, dental, vision, prescription drug); Employee Assistance Program (EAP) Family Building Benefit including fertility and infertility treatments, adoption services, and gestational surrogacy Generous paid time off: 17+ paid holidays, vacation, sick, wellbeing days, and fully paid parental leave Competitive retirement savings plans with employer match and employer contributions Income protection and insurance options Company vehicle lease program with exclusive discounts Tuition reimbursement and student loan refinancing programs; 18 paid volunteer hours per year EOE / Disability / Veteran
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